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Business Process Analyst - Lead/Consultant Resume Example

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BUSINESS PROCESS ANALYST - LEAD/CONSULTANT
Summary
Results-oriented Process Improvement Professional bringing 15 years' experience in Lean and Six Sigma methodologies. Effective in analyzing complex systems, launching improvements, and communicating performance results with the objective of increasing quality and throughput while decreasing costs and process variability.
Accomplishments
  • ASQ Six Sigma Black Belt Certified, July 2017
  • Created two Lean Sigma training classes for 30+ CSS:Finance employees, 2017
  • Reduced costs $75k per year with strategic process improvements to Unclaimed Property Processes
  • Recommended automation of Cash Operations business unit with estimated $500k in cost savings per year
Skills
  • Lean and Six Sigma 
  • Process Improvement
  • Coaching/Mentoring
  • Waste reduction
  • Data collection and analysis
  • Decision-making
  • Creative and critical thinking
  • Team leadership
Experience
12/2016 to Current
Business Process Analyst - Lead/ConsultantBlue Shield of California － San Francisco, CA
  • Departmental analysis of Cash Operations business unit to improve functions in liens/levies, claims refunds, manual checks, stop payments, and re-directed claims; automation and improvement recommendations estimated to result in $500k in cost savings
  • Led consolidation of Unclaimed Property processes among seven units into a team of three FTEs within CSS Finance; developed process control points, process maps and desk-level procedures, tracking and reporting, and reduction of manual work, estimated cost savings of $75k per year.
  • Process analysis of Self-Funded Billing unit to reduce manual work and errors, increase process efficiency and quality, and document standard processes, estimated cost savings of $100k per year
  • Developed and taught two Lean Sigma introduction training sessions, Feb 2017 to 20 Finance Analysts and Managers; and Nov 2017 for 30 Finance Accountants consulting on Lean Sigma tools and principles.
08/2016 to 12/2016
Interim Producer Accounting ManagerBlue Shield of California － San Francisco, CA
  • Led business adoption of software implementation for paying broker commissions more accurately.
  • Developed new business processes, managed month-end payouts, prioritized critical producer complaints, and performed root cause analysis of commission payment issues.
  • Managed Producer Accounting team, including training and professional development.
02/2016 to 12/2016
Senior Business Process AnalystBlue Shield of California － San Francisco, CA
  • Developed business case for improvement initiatives of Claims Refunds processes to reduce manual work and improve documentation by outsourcing cash deposits to banking partner; estimated reduction of manual work by 50% and increased automation by 75%

10/2014 to 02/2016
Process Improvement AnalystSan Francisco Health Plan － San Francisco, CA
  • Managed project for improving monthly Medi-Cal fee load process; created business requirements, facilitated process improvement initiatives, measured and communicated project status and results with stakeholders including ROI of $50k, reduced turn-around-time from 14 days to 1 day
  • Managed improvement initiative of Claims Refunds process to identify root cause of refunds, reduce manual work, and improve documentation.
  • Estimated ROI of $75k and reduction of manual work by 25%; automated reporting, data collection, and control charts for process monitoring
  • Facilitated a cross-functional team for Prior Authorization-Claims Matching to increase auto-adjudication of Claims payment.
  • Identified improvements to reduce manual work by 50% with estimated $50k ROI and increase quality by accurate matching to the Claim. Updated process maps, desktop procedures, and performed training
  • Supported the development and enhancement of the Lean-Six Sigma training curriculum by performing 20-person half-day workshops and facilitating projects by training and using tools such as DMAIC, 5 Whys, SIPOC, Pareto Charts, Histograms, Fishbone Diagrams, Visual Management, and Lean
  • Assisted with Change Management by supporting culture changes through team-building and goal-setting, standardizing Process Improvement methods, and improving communication.
08/2012 to 08/2014
Continuous Improvement Engineer - Group LeaderPerrigo Company － Allegan, MI
  • Managed, coached, and mentored Continuous Improvement Engineers through manufacturing deviation investigations, continuous improvement processes, and career growth initiatives
  • Participated and led projects aimed at improving quality, increasing productivity, and providing standard operating procedures to ensure compliance with Perrigo procedures and FDA regulations
  • Developed new raw material charging methods to reduce formulation errors by approximately 85% which included policy development and plant-wide operator training
  • Hosted Kaizen event aimed at reducing re-occurrence of foreign matter in manufacturing batches resulting in job aids to identify root cause and failure modes, saved approximately $300k in 6 months
  • Participated in a human error reduction team, identified process improvement opportunities, assigned, monitored, and measured corrective actions to Operations teams
  • Identified deviation trends and coordinated with Operations and Quality Management towards implementing effective long-term solutions to reduce or eliminate future occurrences.
10/2009 to 08/2012
Continuous Improvement Engineer IIPerrigo Company － Allegan, MI
  • Completed Lean-Sigma Green Belt Training including Kaizens, DMAIC, SPC, and FMEA.
  • Capstone Project eliminated finished goods clearance deviations, redundant reviews, and associated batch rework.
  • Installed mesh filter gaskets in water supply lines in Liquid Mix operations to minimize particulate entered in the mix and hold tank cleaning sprayballs which reduced cleaning deviations by over 80%.
  • Explained Ibuprofen Suspension Product Consistency in response to consumer complaints by performing controlled temperature experimentation and raw material quality analysis.
  • Performed statistical analysis for high filled bottles in Liquid Packaging to determine deviation scope of affected product with results showing special cause variation among batches of product.
08/2008 to 10/2009
Demand AnalystPerrigo Company － Allegan, MI
  • Developed and managed 24-Month forecasts for Cough/Cold/Allergy/Sinus Products ($3.5M in sales) utilizing SAP - Advanced Planner and Optimizer to generate Statistical Demand Forecasts and monitor through statistical metrics to determine root cause and develop solutions for inaccuracies.
05/2006 to 07/2008
Production Services ManagerAllen Edwin Homes － Portage, MI
  • Managed Variance and Change Order teams, developed performance metrics, communicated weekly to executive team and department managers to track production efficiency and market saturation.
  • Streamlined interdepartmental workflow for contractors and developed quality standards and SOPs.
  • Implemented improvement projects including adoption of custom-designed scheduling software.
01/2006 to 05/2006
Internal Operations AnalystAllen Edwin Homes － Portage, MI
  • Scheduled and managed 100 concurrent homes in production from foundation through completion
  • Planned monthly and yearly even-flow scheduling based on forecasted sales for 35 communities
Education and Training
June 2014
MBA: ManagementWestern Michigan University － Kalamazoo, MIGPA: 3.69
May 2006
Bachelor of Science: Industrial EngineeringWestern Michigan University － Kalamazoo, MIGPA: 3.73 Magna Cum Laude
Activities and Honors
ASQ SF Chapter Treasurer-elect 2018 PMI-based Project Management Health Insurance/Managed Care BSC Green Belt Cohort Coach 2017 Technical Professional Management Automotive Manufacturing
Skills
Process Improvement, Lean, Six Sigma, Process Control
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Resume Overview

Companies Worked For:

  • Blue Shield of California
  • San Francisco Health Plan
  • Perrigo Company
  • Allen Edwin Homes

School Attended

  • Western Michigan University

Job Titles Held:

  • Business Process Analyst - Lead/Consultant
  • Interim Producer Accounting Manager
  • Senior Business Process Analyst
  • Process Improvement Analyst
  • Continuous Improvement Engineer - Group Leader
  • Continuous Improvement Engineer II
  • Demand Analyst
  • Production Services Manager
  • Internal Operations Analyst

Degrees

  • MBA : Management
    Bachelor of Science : Industrial Engineering

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