Business Process Analyst Resume Example Stack IT Solutions

BUSINESS PROCESS ANALYST

Professional Summary

Well organized and detail-oriented Business Analyst with strong experience in eliciting requirements, conducting interviews to capture and document business needs. Capable of identifying the current state of a business' processes, leveraging existing software technologies and coordinating enhancements. Proven track record of coming up with innovative solutions to reduce inefficiencies, streamline operations, and improve an organization's profitability.

Work History

Business Process Analyst | Stack IT Solutions - Washington, DC04/2018 - Current

Serve as a liaison between business leaders, users, and technical team to ensure development of new processes and system
Evaluate business processes, uncover areas for improvement, and develop and implement solutions
Relying on best practices to plan projects
Conduct requirements gathering sessions with business stakeholders and technical team
Effectively communicate insights and plans to cross-functional team members and management
Collaborate with developers to identify and quantify bottlenecks in the delivery process and propose solutions
Understanding business and end-user demands to help drive processes

Business Analyst | Stack IT Solutions - Washington, DC02/2014 - 04/2018

Understanding the business needs of multiple stakeholders, interpret the business needs and translate them into application and non-functional requirements
Responsible for requirements elicitation by interviews, document analysis, questionnaires, requirements workshops and Joint Application Development (JAD) Sessions
Create use cases, process flow diagrams, screen mock-ups using various tools such as Gliffy, Balsamiq, and Draw.io as well as developing stakeholder progress reports, specification/requirement sheets, and diagrams using MS Visio
Work with users to define concepts, clarify Functional and Non-Functional requirements in order to translate them into application and operational requirements
Collaborate with developers and testers to ensure deliverables meet the client's performance needs and expectation
Assist in developing test plans, test cases and perform User Acceptance Testing
Write user stories, assist product owner with managing and prioritizing sprint backlog, planning releases; while seeing projects from inception to completion using the Agile/Scrum and Waterfall development methodologies
Administer Requirement Change Request Process (RCR) and Software Change Requests (SCR) for effectively managing all software change requests
Provide end user support, leadership and team collaboration, create training materials, and provide post-implementation user support for software launch
Collaborate with developers and subject matter experts to establish technical vision and analyze tradeoffs between usability and performance needs
Document as-is and to-be process scenarios, the differences between both, and the implementation plan necessary for the organization to adopt the to-be process (target state)
Facilitate and participate in root cause analysis to recommend product enhancements or other appropriate actions to improve productivity for both the business units and IT

Business Analyst Intern | MKIT Consulting - Rockville, MD05/2013 - 01/2014

Prepared minutes of meetings, agendas and other documentation that captured decisions made and provided support to the technical team throughout all phases of the Software Development Lifecycle (SDLC), including policies, procedures, references, specific and general instructions, navigation manuals, and user guides
Shadowed Senior BAs as they provided Business Analysis support, process improvement recommendations and any implementation of application enhancement
Assisted in developing reports and dashboards for stakeholders and technical team; created presentations using MS Excel and PowerPoint
Assisted in writing business requirements into reporting deliverables for the reporting team to automate
Wrote basic queries and built reports using SQL
Worked closely with the software developers, interface engineers, and testers to ensure clarity of requirements

Ophthalmic Technician | Advanced Eye Care - Bel Air, MD09/2012 - 12/2013

Provided comprehensive support to physicians of an ophthalmology practice, including managing patient flow, performing diagnostic testing, assisting physicians during exams, charting and coding patient visits
Selected for a special project, working alongside a LEAN certified engineer to implement LEAN and conduct a workflow analysis to redesign clinic operations and layout to reduce inefficiencies; created process maps and workflow diagrams, reconfigured office layout, tested and implemented solutions which reduced patient wait times from 1-2 hours to 40 minutes or less.
Increased patient appointment capacity by 20% while reducing patient wait times from 30-45 minutes to 20 minutes on average by redesigning patient workup process and rearranging equipment throughout the clinic
Created a user-friendly training manual for all diagnostic equipment, and supported new hires in training on diagnostic equipment and use of MDIntelleSys, an EMR software
Served as a go-to staff for training, support and questions about MDIntelleSys

Skills

Strong writing & presentation
Keen attention to detail
Technically accomplished

Proactive
Deep understanding of business principal & needs

Education

Prairie View A&M University - Prairie View, TXBachelor of Science: Biology

Resume Overview

Companies Worked For:

Stack IT Solutions
MKIT Consulting
Advanced Eye Care

School Attended

Prairie View A&M University

Job Titles Held:

Business Process Analyst
Business Analyst
Business Analyst Intern
Ophthalmic Technician

Degrees

Bachelor of Science : Biology

Business Process Analyst Resume Example

Resume Score: 80%

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