Guest relations specialist possessing strength in appointment setting, customer care and inventory management. Versed in training new staff, increasing revenue by upselling products and encouraging client retention with exceptional guest service skills. I am hardworking, dependable business professional who thrives in a team atmosphere.
Tracked and effectively managed client flow. Scheduled beauty consultations and hair styling appointments. Monitored and tracked salon product contracts and deliveries. Handled telephone inquiries.Operated cash register to receive payments from customers. Created repeat business by developing long-term relationships with regular customers. Mentored new staff to enhance salon development and increase productivity. Conducted weekly salon inventory. Educated guests on proper hair care. Recommended home care hair regimens and treatments. Used state-of-the-art techniques in coloring and treating hair.
Coordinated appointment schedules and treatment plans for both Hygienist and Dentist. Routinely completed inventory, supply orders and restocked supplies. Reviewed status of waiting room on a routine basis to ensure that patients were being seen in a timely fashion. Provided appropriate postoperative instructions as prescribed by dentist. Thoroughly gathered and recorded medical and dental histories of patients. Expertly filed patients' charts and processed billing and payments.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Appropriately suggested additional items to customers to increase restaurant sales. Promptly served all food courses and alcoholic beverages to guests. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Regularly checked on guests to ensure satisfaction with each food course and beverages. Managed closing duties, including restocking items and reconciliation of the cash drawer. Skillfully anticipated and addressed guests' service needs. Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests. Assisted servers and dining room hosts and quickly responded to guests' needs. Provided high quality service. Assisted in opening and training new staff at the first international branch in Brazil.
Business management and Marketing coursework. Hair treatment training. Sanitation training.Haircutting and Chemical Services training.
Yearly continuing education training.
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