LiveCareer-Resume

business owner operator resume example with 14 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Results-driven with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Seasoned Business Owner/Operator well-versed in technical nuances and details governing top-notch organizational policy. Hands-on approach to drafting strategy and cultivating talent to meet complex, varying expectations. Brings strong business acumen, cultivated over more than three -year period to deliver superior day-to-day business performance. Real-world practical experience serving suppliers, contractors and customers alike to streamline operations. Determined with successful boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.

Skills
  • Business Correspondence
  • Operational Analysis
  • Competition Evaluation
  • Leadership and People Development
  • Employee Motivation and Performance
  • Business-to-Business Sales
  • Facebook Marketing
  • Intuit QuickBooks
  • Cleanliness Standards
  • Balanced Work Ethic
  • Sales Growth
  • Chemical Cleaners
Work History
Business Owner/Operator, 01/2019 to Current
Pacific Asian Consortum In Employment (Pace)Los Angeles, CA,
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Monitored staff performance, providing final-say assessment over inquiries.
  • Served as principal stakeholder over organization's complete operations.
  • Led screening, hiring and staff scheduling to maintain compliance with group goals.
  • Lent business acumen to meet day-to-day strategic objectives.
  • Fostered CRM initiatives by promoting environment of interpersonal communication and customer service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Capitalized on social media platforms to increase market awareness and recruit sales agents.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
Construction Worker, 08/2014 to 01/2019
Xpo LogisticsBelvidere, NJ,
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Assisted with successful, time-sensitive renovations of various structures.
  • Gathered and disposed of worksite debris to remove safety hazards.
  • Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
  • Assisted with basic carpentry work such as installing wooden floors and crown molding.
  • Observed safety regulations on job sites to minimize accidents.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
  • Prepared job sites for work plans by measuring and marking different distances.
  • Attended safety trainings and workshops offered by employer, bolstering overall knowledge of appropriate measures and determining areas requiring improvement.
  • Used radios and hand signals to coordinate communication between equipment operators and ground workers.
  • Utilized hammers, saws, squares, levels and fastening devices to complete projects.
Customer Service Representative, 11/2012 to 03/2014
ProgressiveTrenton, NJ,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
Customer Service Representative, 03/2008 to 12/2013
Dish Network CorpCity, STATE,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
Education
Beauty : Cosmetology, Expected in 09/1994
College of The Mainland - Texas City, TX
GPA:
High School Diploma: , Expected in 05/1992
Lamarque High School - La Marque, TX,
GPA:

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Resume Overview

School Attended

  • College of The Mainland
  • Lamarque High School

Job Titles Held:

  • Business Owner/Operator
  • Construction Worker
  • Customer Service Representative
  • Customer Service Representative

Degrees

  • Beauty
  • High School Diploma

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