Experienced and focused Operations Manager successful in negotiation and process improvement. A proven professional with strong leadership and relationship-building skills who remains calm and poised in high-pressure situations. Leverages in-depth knowledge and expertise in industry trends and offers valuable insight on opportunities for new growth and expansion.
Responsible for the oversight of a workforce/business development transit service. This includes the monitoring of day-to-day services, management and scheduling of drivers and logistical operations associated with the service. Evaluated operational records and made scheduling adjustments to maximize efficiency and controls. Conducted research on logistics operations, including literature reviews. Evaluated and reconfigured service to support customer needs and operational goals. Monitored performance data to identify and avoid potential risk/loss. Established transportation cost standards and economical/safe labor transportation practices.
Drafted action plans and led meetings with department executives to review project status and proposed changes. Delivered status reports to stakeholders for budgeting and planning purposes. Monitored costs, timescales and resources used to achieve goals. Served as the single point of contact for project scheduling and changes. Collaborated with cross-functional teams to draft project schedules and plans. Developed creative recruiting strategies that met anticipated staffing needs. Communicated the duties, compensation, benefits and working conditions to all potential candidates. Managed all phases of recruitment, including defining hiring management needs and posting available positions. Created new employee self-evaluation forms that focused on employee performance, competencies, engagement and development. Supported employee relocation and integration by helping new hires establish housing, schooling and registration. Researched and recommended new sources for candidate recruiting. Offered necessary referral support for the Employee Assistance Program. Worked with the chief administrative officer to create a new leadership development program. Brainstormed ideas to create a program to attract highly sought-after job skills. Supplied tools, resources and education to company managers to enhance their skills. Organized all monthly and quarterly reviews for all associates.
Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups. Coached client representatives on effective communication with the public and employees. Organized public appearances, lectures, contests and exhibits to increase product awareness. Cultivated positive relationships with the community through public relations campaigns. Administered expert case management services that are integral in the preparation of person's recovery/re-entry into the community and workforce. Accomplished a therapeutic and practical approach through relapse prevention, screening, assessment, counseling, case management, client referral, reports and record keeping. Assisted in grant writing (MOWD/WIA) & (Dept. of Labor), job development/vocational services and other administrative services in association with employment by a Comprehensive Non-Profit Agency.
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