To obtain a long term career and future at a Collection Agency while using my experience in the collection industry as well as my management experience to beneift your organization.
Superior research skills
Expert in customer relations
Strong organizational skills
Excellent managerial techniques
Effective time management
Genesis PureYuma, AZBusiness Owner09/2014 to Current
Recruited family, friends, and strangers looking to change their health, finances, and become financially set for their family, kids, and loved ones.
First person in southern Arizona to bring this business to the area and now I am sponsoring over 50 Independent Business Owners nationwide in less than a year.
Have been recognized by the some of the top earners in the company.
First Collections IncGrand Forks, NDGeneral Manager01/2014 to 06/2014
Review financial statements, activity reports, to measure productivity and goal achievement Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
Determine staffing requirements, interview, hire and train new employees, and personnel processes.
Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
Stayed current with all Collection laws and stayed knowledgeable with the entire small claims and civil process.
Credit Collections BureauBismarck, NDCollector, Supervisor, Manager, and a Branch Manager10/2007 to 10/2014
Persuade customers to pay amounts due on credit accounts, negotiate credit extensions, damage claims, or non-payable checks, or to return merchandise.
Hired eight attorneys nationwide to file lawsuits on our behalf as well as learn the entire legal process and the laws in most of the states.
Started as a collector, promoted to a supervisor, then worked directly with the CEO and we created our out of state collection department before I went off and opened up my own branch in Fargo, ND.
Trained 64 collectors, ranging from skip tracing, how to negotiate with the consumer to get payment in full, and the legal process In charge of finding a collection agency in every state to forward accounts to them if a consumer lived outside of ND/SD.
Knowledgeable with the FDCPA, HIPPA, CFPB, and all laws pertaining to collections.
Automated Financial ServicesGrand Forks, NDIndependent Sales Representative01/2005 to Current
Provided nationwide credit, debit, EBT, gift and loyalty card programs along with ATM sales and service to a variety of businesses.
Provided my clients the most comprehensive payment processing solutions the industry has to offer, ensuring your business's success and growth with the latest terminal and gateway technology while creating lasting relationships through the best service and support.
Determine customers' financial services needs and prepare proposals to sell services that address these needs.
Develop prospects from current commercial customers, referral leads, or sales or trade meetings.
Evaluate costs and revenue of agreements to determine continued profitability.
First Collections IncGrand Forks, NDBranch Manager01/2005 to 10/2007
Trace delinquent customers to new addresses by skip tracing.
Recovered the organizations assets by collecting account receivables and non-sufficient checks Determined legal course of action by conferring with my clients for approval and estimating the probability of successful recovery Maintained a full staff by recruiting, selecting, orienting, and training employees Complied with federal, state, and local collection laws and information on legal requirements.
Reviewed credit history and obtained the information needed to determine the creditworthiness of individuals or businesses Held all staff accountable for following policies, daily goals and performance and how to achieve them.
First Collections IncFargo, NDCollection Specialist11/2002 to 01/2005
Arrange debt repayment schedules, based on customers' financial situations.
To determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
Complied with all legal requirements and stayed up to date with all laws with ongoing training with the manager and tools from the ACA Became a professional skip tracer Top collector for 3 years before being promoted to the branch manager at the corporate office.
Schumacher's IncYuma, AZSales and Advertising06/1995 to 05/2015
Family Ford dealership since 1917 and started working at age 15 detailing and some mechanical work Advertised and marketing across the United States Dealt with customers on a daily basis while providing them with excellent customer service Maintained vehicle records by recording and filing all service work and repair orders Marketing, advertising and online sales for the past five years due to relocation.
High School DiplomaMay 1999Linton Public High School, Linton, ND