Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Managed projects and served as primary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines.Calculated, prepared, and issued bills, invoices and account statements according to established procedures.Complied with federal, state and company policies, procedures and regulations.Researched and resolved collections and billing disputes with tact and efficiency.
Cross-trained and provided back-up for other customer service representatives when needed.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Resolved product/policy issues and shared benefits of new technology.Guaranteed positive customer experiences and resolved all customer complaints.Kept abreast of rapidly evolving technology.Recommended, selected and helped locate The best Health Plan based on customer needs and desires.
Recruitment of prospective Independent Business Owners, training, guided plan, help with other recruiting tasks. Multi task, Marketing and more.
Provided accurate and appropriate information in response to customer inquiries.Maintained up-to-date knowledge of call flow policies regarding products,payments, returns and exchanges.
Excelled in exceeding daily sales goals.
Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Properly directed inbound calls in phone queues to improve call flow.Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.
Coursework in Accounting, Bookkeeping and Tax Service and preperation
Continuing education in General Studies
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