Multi-task oriented and highly enthusiastic customer service professional with 7 years client interface experience. Enthusiastic customer service representative with in-depth knowledge of versatile customer service experiences and flexibility (Inbound/Outbound Call Center and WAH basis). Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Core Strengths Strong organizational skills Customer service expert in telecommunication Active listening skills skills Sharp problem solver Courteous demeanor Creative problem solving and critical thinking to Adaptive and flexible team member resolve customers' issues Proficient computer skills in Microsoft Word, PowerPoint, and Microsoft Excel Accomplishments Customer Assistance Worked with company systems, utilizing all tools and diligently completed all assigned tasks. Customer Service Researched, calmed and rapidly resolved customer conflicts to prevent loss of key accounts. Sales Consistently generated additional revenue through skilled sales techniques. Product Sales Cross-sold services at various rates, upgrading customers to different plans and product packages. Database Maintenance Assisted in the managing of the company database and verified, edited and modified customer's information.
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