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Human Resources Specialist
- Certified in Human Resources Management (HRM) with over 8 years of progressive experience overseeing HR Operations.
- Extensive background in HR generalist roles, including experience in employee recruitment and on-boarding, employee relations, mediation, conflict resolution, benefits and compensation. Also, HR records management, HR policies development and compliance.
- Expert in verbal and written communications. Skilled in counseling, investigating, and problem solving employee issues to ensure a reliable and productive workforce environment.
Core Competencies and Skills
- Full Cycle Recruitment
- Employee Relations
- Benefits Administration
- Compensation
| - Administration
- Workers Compensation
- MS Word
- Research and Analytics
|
2013 to 06/2016 Business Operations Specialist and Business Segment Liaison Dartmouth College – Hanover, NH,
- Responsible for providing process and operational support to the functions within Business
Operations Family.
- Assist department in the collection of medical records for HEDIS chases.
- Able to decipher and interpret medical records.
- Create employee engagement e-blast from content to design.
- Train staff on CMS Stars.
- Business Segment Liaison tasks and responsibilities: On-boarding new employees.
2008 to 2013 Human Resources Coordinator/Benefit Analyst Hope Credit Union / Hope Enterprises – Itta Bena, MS,
Plan acquired by United Healthcare - August 2012
- Act as first point of contact for all Human Resources inquiries.
- Administer and analyze benefit programs using HRIS.
- Coordinate, direct, and train in the areas of Benefits such as Health, Dental, Vision, 401(k), and all Supplemental benefits.
- Coordinate on-boarding for new hires and support all phases of new hire Orientations.
- Communicate with staff the available benefit plans including but not limited to: medical, dental, vision, and 401(k).
- Initiate COBRA notices; administer the benefits and follow-up with proper documentation.
- Serve as the liaison between the associates and the 401k carrier.
- Reconcile monthly benefits including 401(k), Medical, Dental, Vision, and AFLAC.
- Process on a monthly basis the Employer contributions and submit data to the 401K vendor for proper accreditation / account.
- Process request and approve FMLA documents and make sure all forms are completed as DOL mandates.
- Notify payroll of changes and amounts owe to the employer once FMLA ends and Employee returns.
- Recruiting.
06/2006 to 03/2007 Program Assistant Marcus And Millichap – Cincinnati, OH,
Answered employee questions during the entrance and exit interview processes. - Coordinate and track referrals for the In-home Support and Therapy grant, including authorization of payments and maintenance of programmatic records for a non-profit organization.
- Provide monthly summaries of the numbers of units of services provided for the In-Home and Therapy grants.
- Maintained appropriate documentation relative to the provision of grant services including recording case notes for each contact made with or on an individual receiving assistance from the organization.
07/2005 to 05/2006 Employee Service Center Representative Greenstate Credit Union – West Des Moines, IA,
- Resolved benefits, payroll and 401(k) issues at the first point of contact.
- Adhered to departmental policies and procedures, work schedules and overtime procedures.
- Acted as liaison with other departments, carriers or providers.
- Keeps abreast of new products/technology and remains knowledgeable on all insurance plans offered nation-wide.
02/2004 to 01/2005 Member Service Representative Neighborhood Health Partnership – City, STATE,
07/2002 to 01/2004 Administrative Assistant Nephrology Associates Of South Miami – City, STATE,
03/2000 to 07/2002 Member Service Associate Comp Benefits Corporation – City, STATE,
Expected in 2011 :
George Mason University - Fairfax, VA
GPA:
Human Resources Management Certificate
Expected in 1997 :
Miami Dade Community College - Miami, FL
GPA:
College courses heavily focused on Psychology and the Social Sciences.
English (native): fluent in reading, writing and speaking
Spanish (native): fluent in reading, writing and speaking
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