Business Operations Specialist and Business Segment Liaison Resume Example

Plan acquired by United Healthcare - August 2012

• Act as first point of contact for all Human Resources inquiries.
• Administer and analyze benefit programs using HRIS.
• Coordinate, direct, and train in the areas of Benefits such as Health, Dental, Vision, 401(k), and all Supplemental benefits.
• Coordinate on-boarding for new hires and support all phases of new hire Orientations.
• Communicate with staff the available benefit plans including but not limited to: medical, dental, vision, and 401(k).
• Initiate COBRA notices; administer the benefits and follow-up with proper documentation.
• Serve as the liaison between the associates and the 401k carrier.
• Reconcile monthly benefits including 401(k), Medical, Dental, Vision, and AFLAC.
• Process on a monthly basis the Employer contributions and submit data to the 401K vendor for proper accreditation / account.
• Process request and approve FMLA documents and make sure all forms are completed as DOL mandates.
• Notify payroll of changes and amounts owe to the employer once FMLA ends and Employee returns.
• Recruiting.

• Coordinate and track referrals for the In-home Support and Therapy grant, including authorization of payments and maintenance of programmatic records for a non-profit organization.
• Provide monthly summaries of the numbers of units of services provided for the In-Home and Therapy grants.
• Maintained appropriate documentation relative to the provision of grant services including recording case notes for each contact made with or on an individual receiving assistance from the organization.

• Resolved benefits, payroll and 401(k) issues at the first point of contact.
• Adhered to departmental policies and procedures, work schedules and overtime procedures.
• Acted as liaison with other departments, carriers or providers.
• Keeps abreast of new products/technology and remains knowledgeable on all insurance plans offered nation-wide.