Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Human Resources Specialist
  • Certified in Human Resources Management (HRM) with over 8 years of progressive experience overseeing HR Operations.
  • Extensive background in HR generalist roles, including experience in employee recruitment and on-boarding, employee relations, mediation, conflict resolution, benefits and compensation. Also, HR records management, HR policies development and compliance.
  • Expert in verbal and written communications. Skilled in counseling, investigating, and problem solving employee issues to ensure a reliable and productive workforce environment.
Core Competencies and Skills
  • Full Cycle Recruitment
  • Employee Relations
  • Benefits Administration
  • Compensation
  • Administration
  • Workers Compensation
  • MS Word
  • Research and Analytics
Professional Experience
2013 to 06/2016
Business Operations Specialist and Business Segment Liaison Dartmouth College Hanover, NH,
  • Responsible for providing process and operational support to the functions within Business Operations Family.
  • Assist department in the collection of medical records for HEDIS chases.
  • Able to decipher and interpret medical records.
  • Create employee engagement e-blast from content to design.
  • Train staff on CMS Stars.
  • Business Segment Liaison tasks and responsibilities: On-boarding new employees.
2008 to 2013
Human Resources Coordinator/Benefit Analyst Hope Credit Union / Hope Enterprises Itta Bena, MS,

Plan acquired by United Healthcare - August 2012

  • Act as first point of contact for all Human Resources inquiries.
  • Administer and analyze benefit programs using HRIS.
  • Coordinate, direct, and train in the areas of Benefits such as Health, Dental, Vision, 401(k), and all Supplemental benefits.
  • Coordinate on-boarding for new hires and support all phases of new hire Orientations.
  • Communicate with staff the available benefit plans including but not limited to: medical, dental, vision, and 401(k).
  • Initiate COBRA notices; administer the benefits and follow-up with proper documentation.
  • Serve as the liaison between the associates and the 401k carrier.
  • Reconcile monthly benefits including 401(k), Medical, Dental, Vision, and AFLAC.
  • Process on a monthly basis the Employer contributions and submit data to the 401K vendor for proper accreditation / account.
  • Process request and approve FMLA documents and make sure all forms are completed as DOL mandates.
  • Notify payroll of changes and amounts owe to the employer once FMLA ends and Employee returns.
  • Recruiting.
06/2006 to 03/2007
Program Assistant Marcus And Millichap Cincinnati, OH,
Answered employee questions during the entrance and exit interview processes.
  • Coordinate and track referrals for the In-home Support and Therapy grant, including authorization of payments and maintenance of programmatic records for a non-profit organization.
  • Provide monthly summaries of the numbers of units of services provided for the In-Home and Therapy grants.
  • Maintained appropriate documentation relative to the provision of grant services including recording case notes for each contact made with or on an individual receiving assistance from the organization.
07/2005 to 05/2006
Employee Service Center Representative Greenstate Credit Union West Des Moines, IA,
  • Resolved benefits, payroll and 401(k) issues at the first point of contact.
  • Adhered to departmental policies and procedures, work schedules and overtime procedures.
  • Acted as liaison with other departments, carriers or providers.
  • Keeps abreast of new products/technology and remains knowledgeable on all insurance plans offered nation-wide.
02/2004 to 01/2005
Member Service Representative Neighborhood Health Partnership City, STATE,
07/2002 to 01/2004
Administrative Assistant Nephrology Associates Of South Miami City, STATE,
03/2000 to 07/2002
Member Service Associate Comp Benefits Corporation City, STATE,
Educational Credentials
Expected in 2011
George Mason University - Fairfax, VA
Human Resources Management Certificate
Expected in 1997
Miami Dade Community College - Miami, FL
College courses heavily focused on Psychology and the Social Sciences.
English (native): fluent in reading, writing and speaking
Spanish (native): fluent in reading, writing and speaking

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School Attended

  • George Mason University
  • Miami Dade Community College

Job Titles Held:

  • Business Operations Specialist and Business Segment Liaison
  • Human Resources Coordinator/Benefit Analyst
  • Program Assistant
  • Employee Service Center Representative
  • Member Service Representative
  • Administrative Assistant
  • Member Service Associate


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