Innovative and results-oriented Office Manager who thrives in fast-paced and competitive environments, brings strong presentation, analytical and problem solving skills seeks position offering opportunities for new professional and personal challenges.
*Intake Coordinator-Receive and screen a high volume of internal and external communications, including email and mail verifying Medicaid eligibility.
*Direct Supervisor- Manage and support Billing Specialist and Project Record Coordinator assuring daily tasks are completed.
*Indirect Supervisor-Monitor and direct staff of 20 therapist ensuring all Medicaid documentation requirements are met on a daily basis.
*Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Planned meetings and prepared conference rooms.
Organized files, developed spreadsheets, faxed reports and scanned documents.
*Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
*Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
*Handled all media and public relations inquiries.
*Created weekly and monthly reports and presentations for upper management.
*Proofreading and approval of all circular ads before publishing.
*Supervised Accounts Receivable clerk to ensure collection of daily goals were met.
*Built and maintained effective accounts receivable and cash flow monitoring systems.
*Revamped the "returns" program, resulting in a 28% improvement
*Optimized the overall customer experience through consistent training and frequent meetings
*Mentored, coached and trained 2 new team members to decrease defective inventory.
*Supervised 20 specialist ensuring all individual daily tasks were met on a timely manner.
MVP Award for 2008 & 2009
Institute for Family Centered Services-Implemented a referral tracking system that provides accuracy in reporting admissions and waiting list of clients.
Letter of Appreciation from Director of Operations 2007
The Employment Guide-Created a collection letter that would accompany new ads for all new clients who lack credit history In order to ensure timely payment while credit was being established.
All American Semiconductors-Effectively reduced defective inventory from $1.5 million to $353k by examining warranty dates and customer responsibilities.
Strategies for Effective Employee Record-keeping, Employee Relations & Benefits Webinar for Office Managers, ELT Workplace Harassment Training and Employment Opportunity Program,DCF Security Awareness, HIPPA training.
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