Successful Completion OF CIFFA-International Freight Forwarding Courses: International Transportation and Trade ( Completed) and Essentials of Freight Forwarding (In Progress)
Certification in Microsoft Power BI- A Complete Introduction and Powerful Reports and Dashboard Reporting with Microsoft Power BI.
Project Management Professional- PMP Certification Training -SimpliLearn-October 2017, Graduate of Food Safety Management Training Program from Food Processing Human Resources Council (FPHRC).
Proficiency in MS Excel and Power BI and Presentations
Strong background in Business Management, Logistics Management, Business Analysis, Operations Management, Customer Service with over 6 years of experience .
Strong interpersonal skills - positive attitude and team player
Outstanding problem-solving skills
Excellent time management skills
Quick Learner and an analytical self-starter with a strong attention to detail and the ability to bring order to chaos.
accruals, attention to detail, billing, Business Analysis, BI, Business Management, Strong interpersonal skills, Cost Control, Council, client, Customer Service, Data Management, Delivery, email, focus, Food Safety, Human Resources, Invoicing, Logistics Management, Management Training, materials, MS Excel, Operations Management, Presentations, problem-solving skills, improve products, Progress, Project Management, Quick Learner, reporting, SAP, self-starter, system analysis, team player, user training, phone, time management, Transportation, written skills
February 2018-CurrentBusiness Implementation Analyst |
Drive client enablement by authoring and delivering initial end-user training materials (SOPs, compliance manual, etc.).
Communicate effectively with excellent verbal and written skills; build strong relationships with client team members, work successfully under pressure, maintain positive attitude, and meet client project deadlines in an efficient and professional manner.
Performing monthly governance reviews with Project Manager.
Work with third-party service provider/partner to test and validate deliverables.
Visual Representation and Creation of Dashboards for better visibility both high level and granular.
September 2017-January 2018Manitoulin Global Forwarding |
Track and trace Sea and trucking shipments and with timely follow up with overseas partners and all related parties.
Proper follow-up on shipments and communicate with all parties by phone /email.
Provide assistance when needed to improve products and services.
Multi-task and coordinate all aspects of shipment process, including booking, manifest, Bills of Lading, and deliveries.
January 2013-August 2017Team LeaderMaersk Line - Karachi Pakistan |
Overseen management and performance of Operational activities within the Cluster.
Accountable for empty container management related to cargo/container and reporting.
Ensured updates of all relevant SOPs, coordinate and conduct regular process audit in order to eliminate any issues with regards to pilferage and security challenges.
Managed training and control of all carrier haulage activities and to monitor KPIs (key performance indicators) and appraise vendor performance on regular basis including a consistent 90% plus benchmark.
Rectified any issues with regards to transporter billing and invoicing and verifies vendors and terminal invoices and ensures timely payments.
Ensured all reporting is carried out in a timely manner updating the respective desk on the status of their shipments/containers.
January 2012-January 2013Operations Specialist |
Assisted the Manager of Operations with day to day operational activities and projects as and when assigned and resolving customer issues.
Maersk Line- Karachi Pakistan.
Ensured all the containers are cleared in accordance with the contract requirements.
Drove cluster performance and aligned priorities with focus on the following main areas.
Cost Control Management Activities.
Business Data Management/Invoicing.
Special Projects/Reporting and co-ordination with all stakeholders.
Received Certificate of Achievement from customer for outstanding contribution in clearance of congestion from port and ensured timely delivery of containers.
Improved and enhanced the process of clearance from port more efficiently with a reduction to 10 days instead of 15 days by optimizing and reducing process duplications.
Was responsible for Invoices Clearance and co-ordination with consignee and booking offices and ensured RDD (Required Delivery Date) is met.
Implemented containers' seals reconciliation process reducing mismatches.
January 2011-January 2012Cost Analyst |
Maersk Line- Karachi Pakistan.
Oversaw overall cost reporting and generation of invoices and system analysis using SAP.
Handled longstanding reporting which required empty containers evacuation from different holding yards.
Managed reports generation and rebilling to customer to generate longstanding accruals.
Participated in SAP training for Maersk to get a know-how of the basics.
Discussed vendor issues pertaining to invoices and statement of accounts, by simplifying and including an hourly method for calculating detention.
Audited invoices submitted by vendors.
2012Master: Business Administration
2010Bachelor: Business AdministrationUniversity of Karachi, University of Toronto
SZABISTKarachiRecognized by University of Toronto and equivalent to a 2 years