Business Development Representative Manager Resume Example Zacarrarick Hendrick Chevrolet & CDJR

BUSINESS DEVELOPMENT REPRESENTATIVE MANAGER

Summary

Effectively enhances sales and client-relationship management by strategically pursuing new business opportunities and capitalizing on emerging market trends. Exceptional business acumen developed over 10 years of Customer Service experience. History of achieving remarkable channel growth with results-oriented approaches.

Skills

Office Management
Employee Scheduling
Collections
Team Building & Supervision
Problem Solving
Sales and Marketing
Building Rapport
Energetic Work Attitude
Organizational Skills
Profitable Sales
Customer Service
Fulfill Deadlines/Goals
Business Development
Account Management
CRM Software
Cold Calling
Salesforce
Sales Management
Program Development
Outside Sales
Account Management, Team Building, Supervision

Administrative, Leadership, Supervisory skills
Business Development, Letters, Supervising
Coach, Managing, Telephone
Coaching, Employee supervision, Phone
Cold Calling, Marketing, Website
Strong interpersonal skills, Market
CRM, Works
Clients, Office Management
Customer satisfaction, Organizational Skills
Excellent customer service, Outside Sales
Customer Service, Policies
Database, Problem Solving
Delivery, Program Development
Email, Rapport
Fast, Safety
Financial, Sales
Hiring, Sales Management
Human Resource, Scheduling
Inventory, Script
Brand-building strategies

Experience

ZacarraRick Hendrick Chevrolet & CDJR | Duluth, GABusiness Development Representative Manager12/2016 - Current

Facilitated and managed business plan development based on market and industry research.
Led staff on development of products and promotions, sales analysis and creative services.
Trained with successful business development personnel to optimize marketing performance and learn industry.
Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
Identified business development opportunities and implemented effective strategy for client acquisition.
Maintained meticulous client notes in Salesforce system.
Contacted potential customers via telephone, email and in-person inquiries.
Exceeded quotas consistently through new account penetration and territory expansion.
Drove organizational growth through deployment of highly-effective turnaround and change management strategies.

TMX Finance | Atlanta, GAAssistant Store Manager06/2012 - 12/2016

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Coached and developed store associates through formal and informal interactions.
Promoted and supported strong relationships with local community organizations in surrounding area.

Walmart | Decatur, GADepartment Manager04/2013 - 03/2015

Assuming responsibility for ensuring customer service, supervising employees, enforcing company regulations, and taking care of various administrative tasks.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Assessed, optimized and elevated operations to target current and expected demands.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Bed Bath & Beyond Inc. | Snellville, GACustomer Service Supervisor05/2009 - 03/2013

Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
Assisted staff with resolving complex customer issues and implementing targeted solutions.
Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
Organized effective shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Monitored daily activities of customer service team, providing guidance and encouragement to optimize productivity.
Led customer service staff in implementing strategies to propel Customer Satisfaction Index levels and achieve manufacturer service objectives.

Education and Training

Georgia State University | Atlanta, GABachelors in Psychology

Resume Overview

Companies Worked For:

ZacarraRick Hendrick Chevrolet & CDJR
TMX Finance
Walmart
Bed Bath & Beyond Inc.

School Attended

Georgia State University

Job Titles Held:

Business Development Representative Manager
Assistant Store Manager
Department Manager
Customer Service Supervisor

Degrees

Bachelors in Psychology

Business Development Representative Manager Resume Example

Resume Score: 80%

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