Business Development & Operations Manager Resume Example
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BUSINESS DEVELOPMENT & OPERATIONS MANAGER
Professional Summary
Driven business development professional who successfully grows brand awareness through increased market penetration and new market development. Proven track record for effectively building loyalty and long-term relationships with customers while consistently exceeding sales targets.
Skills
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Work History
Business Development & Operations Manager, 08/2015
to Current
L3harris – Tucson , AZ
L3harris – Tucson , AZ
- Successfully created a sales infrastructure for an eCommerce consumer goods company that resulted in $1.2 million in sales in year 1, surpassing sales quota by 150%
- Identified over $350,000 in revenue opportunities by collaborating with distribution partners including Shopify, Ebay, Rakuten, Amazon and Grasshopper
- Championed marketing strategies which grew MantelMount's customer base, increased loyalty and repeat purchases and garnered industry recognition
- Designed and administered customer service and account management systems including Zendesk, Zopim Live Chat, and Salesforce.com
-
Analyzed
patterns in customer service issues to create better product instructions
that ultimately decreased our customer service response time &
increased our customer service satisfaction rating to 99%.
Student Services Executive (Contract Position), 03/2015
to 08/2015
Fcci Insurance Group – Raleigh , NC
Fcci Insurance Group – Raleigh , NC
- Successfully ran leadership camps for students 9-18 years of age and led organization of over twenty individuals
- Fostered a positive and collaborative environment for staff to achieve their goals
- Oversaw all onsite operations including logistics, emergency planning, classroom management
- Responsible for pre and post vendor contracts
and execution of delivery
Business Development Specialist, 01/2014
to 03/2015
Tds Telecom – Cyril , OK
Tds Telecom – Cyril , OK
- Surpassed annual quota by 25% by growing business through effective prospecting techniques, including trade shows, relevant conferences and outreach
- Created a customized implementation strategy for a new clients which drove revenue and increased users
- Researched and analyzed email campaigns efficiency in order to optimize customers marketing campaigns, leading to higher conversion rates
- Managed over 300 client's records in Siebel/Oracle CRM Platform
- Led up to five webinars a week for new prospects to demo product
Account Manager, 07/2013
to 12/2013
Aegon – New York , NY
Aegon – New York , NY
- Developed new procedures to streamline the implementation process for new & existing members of software, generating over $200,000 in new business revenue in one year
- Led 10-15 training webinars a week for existing clients
- Conducted needs analysis on a regular basis to encourage platform use, provide updates on new features and assist with support needs
- Developed professional, cooperative relationships with an assigned set of clients, and ultimately exceeding client needs
- Leader of the Philanthropy Team for the San Diego office
- Organized Animal Awareness Month for our employees and directed volunteer events with Humane Society of San Diego and Habitat for Humanity
Service Center Representative (Contract Position), 12/2012
to 05/2013
LPL Financial – City , STATE
LPL Financial – City , STATE
- Averaged 50-100 conversations per day with advisers, vendors, & other members of the firm
- Exceeded monthly service goal of answering 85% of adviser calls within 30 seconds
- Conducted investigations with internal LPL Departments to verify validity of charges
Discussion Board Moderator & Customer Service Representative, Tier II, 08/2010
to 10/2012
Groupon, Inc – City
Groupon, Inc – City
- Provided excellent service to customers based on communication skills and efficient problem-solving techniques
- Executed conflict management solutions in a fast-paced environment
- Improved user interface to create a better customer experience
- Consistently outperformed targets and was promoted twice within one year
Senior Account Manager, 12/2008
to 08/2010
Events.org – City , STATE
Events.org – City , STATE
- Directed and supervised event day services to over 500 guests while exercising multitasking and communication skills
- My clients were professional sports teams and non-profit organizations; such as, Chicago Bears, Chicago Blackhawks, Make A Wish Foundation, and Juvenile Diabetes Association
- Hired & trained new employees
- Created proposals for potential clients
Education
Bachelor of Science: Sports Management and Physical Education,
2009
DePaul University - City, State
GPA: Cum Laude Honors
DePaul University - City, State
GPA: Cum Laude Honors
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Resume Overview
School Attended
- DePaul University
Job Titles Held:
- Business Development & Operations Manager
- Student Services Executive (Contract Position)
- Business Development Specialist
- Account Manager
- Service Center Representative (Contract Position)
- Discussion Board Moderator & Customer Service Representative, Tier II
- Senior Account Manager
Degrees
- Bachelor of Science : Sports Management and Physical Education , 2009
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