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Business Development & Operations Manager Resume Example

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BUSINESS DEVELOPMENT & OPERATIONS MANAGER
Professional Summary
Driven business development professional who successfully grows brand awareness through increased market penetration and new market development. Proven track record for effectively building loyalty and long-term relationships with customers while consistently exceeding sales targets.
Skills
  • Revenue and profit maximization
  • Sales pipeline management
  • Marketing strategy
  • Account and territory management
  • Critical and creative thinking
  • Effective negotiator
  • Team building expertise
  • Customer satisfaction
Work History
Business Development & Operations Manager, 08/2015 to Current
MantelMount.com – San Diego, CA
  • Successfully created a sales infrastructure for an eCommerce consumer goods company that resulted in $1.2 million in sales in year 1, surpassing sales quota by 150%
  • Identified over $350,000 in revenue opportunities by collaborating with distribution partners including Shopify, Ebay, Rakuten, Amazon and Grasshopper
  • Championed marketing strategies which grew MantelMount's customer base, increased loyalty and repeat purchases and garnered industry recognition
  • Designed and administered customer service and account management systems including Zendesk, Zopim Live Chat, and Salesforce.com
  • Analyzed patterns in customer service issues to create better product instructions that ultimately decreased our customer service response time & increased our customer service satisfaction rating to 99%.

Student Services Executive (Contract Position), 03/2015 to 08/2015
Capitol Debate – San Diego, CA
  • Successfully ran leadership camps for students 9-18 years of age and led organization of over twenty individuals
  • Fostered a positive and collaborative environment for staff to achieve their goals
  • Oversaw all onsite operations including logistics, emergency planning, classroom management
  • Responsible for pre and post vendor contracts and execution of delivery

Business Development Specialist, 01/2014 to 03/2015
TargetSolutions – San Diego, CA
  • Surpassed annual quota by 25% by growing business through effective prospecting techniques, including trade shows, relevant conferences and outreach
  • Created a customized implementation strategy for a new clients which drove revenue and increased users
  • Researched and analyzed email campaigns efficiency in order to optimize customers marketing campaigns, leading to higher conversion rates
  • Managed over 300 client's records in Siebel/Oracle CRM Platform
  • Led up to five webinars a week for new prospects to demo product

Account Manager, 07/2013 to 12/2013
TargetSolutions – San Diego, CA
  • Developed new procedures to streamline the implementation process for new & existing members of software, generating over $200,000 in new business revenue in one year
  • Led 10-15 training webinars a week for existing clients
  • Conducted needs analysis on a regular basis to encourage platform use, provide updates on new features and assist with support needs
  • Developed professional, cooperative relationships with an assigned set of clients, and ultimately exceeding client needs
  • Leader of the Philanthropy Team for the San Diego office
  • Organized Animal Awareness Month for our employees and directed volunteer events with Humane Society of San Diego and Habitat for Humanity

Service Center Representative (Contract Position), 12/2012 to 05/2013
LPL Financial – San Diego, CA
  • Averaged 50-100 conversations per day with advisers, vendors, & other members of the firm
  • Exceeded monthly service goal of answering 85% of adviser calls within 30 seconds
  • Conducted investigations with internal LPL Departments to verify validity of charges

Discussion Board Moderator & Customer Service Representative, Tier II, 08/2010 to 10/2012
Groupon, Inc – Chicago
  • Provided excellent service to customers based on communication skills and efficient problem-solving techniques
  • Executed conflict management solutions in a fast-paced environment
  • Improved user interface to create a better customer experience
  • Consistently outperformed targets and was promoted twice within one year

Senior Account Manager, 12/2008 to 08/2010
Events.org – Chicago, IL
  • Directed and supervised event day services to over 500 guests while exercising multitasking and communication skills
  • My clients were professional sports teams and non-profit organizations; such as, Chicago Bears, Chicago Blackhawks, Make A Wish Foundation, and Juvenile Diabetes Association
  • Hired & trained new employees
  • Created proposals for potential clients

Education
Bachelor of Science: Sports Management and Physical Education, 2009
DePaul University - Chicago, Illinois
GPA: Cum Laude Honors
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Resume Overview

Companies Worked For:

  • MantelMount.com
  • Capitol Debate
  • TargetSolutions
  • LPL Financial
  • Groupon, Inc
  • Events.org

School Attended

  • DePaul University

Job Titles Held:

  • Business Development & Operations Manager
  • Student Services Executive (Contract Position)
  • Business Development Specialist
  • Account Manager
  • Service Center Representative (Contract Position)
  • Discussion Board Moderator & Customer Service Representative, Tier II
  • Senior Account Manager

Degrees

  • Bachelor of Science : Sports Management and Physical Education , 2009

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