|Top-ranked sales executive leading largeNational account management organizations.Organizational psychology and managementExcellence in strategic business policy.sciences.Direct sales trainer and staff developmentPlanning and control.manager.Public and client relations.Marketing and economic policy.Revenue and market expansion. Resource optimization.Excellent communicator.Compelling leadership skills.Complex project negotiator.International business and marketing.Advanced problem solving abilities .|
Chief Executive Officer of medium-size Telecommunications Corporation. Managed the day-to-day tactical and long-term strategic activities within the business.
Capitalized on industry changes to maximize company revenue.
Conducted cost, schedule, contract performance, variance and risk analysis.
Drafted business plans, budgets and quarterly and semi-annual business reviews.
Coached and mentored 38 staff members by offering constructive feedback and taking interest in their long-term career growth. Conducted all sales training to insure for quality and effectiveness consistent with the mission and objectives of U.S. Telecom.
Established knowledge-sharing processes for 38 associates throughout the organization.
Increased monthly sales by 70% by implementing strategies to develop and expand existing customer base through up-selling and cross-selling
Managed budget forecasting, goal setting and performance reporting for all accounts.
Identified strategic partnerships and gathered market information to gain a competitive advantage.
Optimized current revenue streams by networking for additional business prospects with established clients.
Planned strategic brand-building events to expand the product portfolio.
Contacted new and existing customers to discuss how specific products could meet their needs.
Identified, coordinated and participated in client relationship-building activities and meetings.
Added value to marketing material by introducing creative advertising concepts.
Cultivated relationships with key players in various industries to create ongoing and mutually beneficial referral systems.
Answered customer questions regarding products, prices and availability.
Identified issues with existing marketing material to drive process improvements.
Developed growth plans by identifying key clients, key targets and priority service lines.
Leveraged lead generation tools to increase profitability and product presence in the marketplace.
Generated new sales opportunities through direct and telephone selling and emails.
Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.
Maintained up-to-date knowledge of industry, target accounts and competitive landscape.
Developed innovative business plans and sales strategies for vertical markets.
Coordinated and managed major proposal processes from initiation to implementation.
Generated business development awareness by implementing in-depth sales and marketing training programs.
Spearheaded Agent Program, resulting in a 300% increase in revenue.
Spearheaded cross-functional initiative to achieve cross-selling and up-selling to new and existing customer base
Trained all sales agents to up-sell add-on services to existing customers, generating incremental revenue and creating relationship-selling.
Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews.
Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments.
Consistently secured new accounts, resulting in a 300% increase in year over year revenue.
Trained sales teams on educational products at seminars and special events.
Delivered exceptional account service to strengthen customer loyalty.
Negotiated details of contracts and payments and prepared sales contracts and order forms.
Led sales calls with team members to establish sales and customer retention goals.
Monitored customer preferences to determine focus of sales efforts.
Generated monthly and annual sales reports.
Created and directed sales team training and development programs.
Shared product knowledge with customers while making personal recommendations.
Trained in negotiations and time management.
Recommended and helped customers select merchandise based on their needs.
Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
Informed customers about sales and promotions in a friendly and engaging manner.
Trained new employees on company customer service policies and service level standards.
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