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business development manager resume example with 10+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Job Objective: In quest of challenging opportunities in the domain of sales & marketing with a leading organization of repute for mutual growth. Professional Summary: 2+ years of experience as Customer Service Officer, Airline Security assessment officer a and was trained as a cabin crew for few months in Airline Industry Entrepreneur skills Experienced in the field of Business Development and Public Relations Proficient in de-escalating customer issues, enhancing customer experiences and satisfaction, and uniting teams to deliver exceptional service Good understanding of Airline Operations Management and Customer Services Worked on airline operations process improvement, internal audits, and staff development Proficient in converting leads to closure Skilled at writing proposals and giving important presentations Proficient at developing customer call lists Exceptional communication abilities Worked in effective communication graph using all levels of positions Have proficiency in supporting documents preparation such as reports ,presentations, Competitive Skills: Sound knowledge in a sales prospecting role like business development and Public Relations Commendable Customer handling skills, operation and administration work Strong research skills and analytical skills Keen to learn new things and explore new fields Ability to work independently and multi task in a fast paced environment Adept at utilizing Microsoft productivity software and internet search tools Creative problem solving skills, ability to work in teams and transform strategy into results Flexible and innovative Entrepreneur skills Cold calling and making and maintaining industry connections Have a direct customer interface experience In line with all digital marketing tools required , technology and marketing process adherence Strong lead optimizing skills, marketing campaign and data strategy development Excellent negotiation skills Excellent Project management skills and delivery of project on schedule and in budget Strong collaborator , great work balance between internal team and investors Experience with database and CRM integrations Experience in paid research , demand generation, content marketing, content syndications, relational and social marketing Excellent knowledge of email best practices Fast Learner Hands on experience with Google Analytics, Google Adwords , Hub-spot and other CRM system Fast learner Round the clock availability Experience in structuring sales deal Have knowledge of the technical selling business Experience of working in the largest airlines of the country Experience of client recovery Excellent strategic and tactical execution, strong program management Excellent knowledge of digital marketing Knowledge about marketing strategies and analysis Excellent team player Excellent communication skills both oral and written Proficiency in MS-OFFICE, EXCEL, POWERPOINT

Driven Business Development Manager with 10 years of experience in organizational leadership. Well-educated in lead generation and relationship development with key clients and stakeholders. Recognized for guiding teams to success through coaching, sales technique training and revenue target achievement.

Goal-focused Business development manager driven to exceed revenue objectives and drive business growth. Excellent networking and lead development skills. Dedicated to providing innovative, effective business plans.

Strategic-thinking Business support manager with ten years of experience building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Persuasive and self-motivated with expertise in expanding network connections and introducing products. Well-versed in educating clients, implementing pricing strategies and driving territory development.

Inspiring manager with extensive experience in Business development product industries and 10 years of experience in leadership roles. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures.

Customer Service with talent for customer redressal and customer support. Strong knowledge of Customer Base building . Communicative and team-oriented with proficiency in Office tools . Proven history of fostering Events to meet team, individual and management objectives.

Skills
  • Sales and market development
  • Market and competitive analysis
  • Contract negotiation expertise
  • Business Planning
  • Marketing expertise
  • Proficient in Ms-Office, Word, excel, powerpoint , CRM tool
  • Training and mentoring
  • Account development
  • Performance goals
  • Revenue development
  • Campaign management
  • Territory and account management
  • Sales leadership
  • Analytics
  • Consultative and relationship selling
  • Sales tracking
  • Cost management
  • Cold calling
  • Lead generation
  • Rapport and relationship building
  • Compelling leadership skills
  • Sales process
  • Service-driven sales
  • Recruiting and hiring
  • Profit and revenue-generating strategies
  • National account management
  • Sales territory growth
  • Financial records analysis
  • Sales process engineering
  • Multidisciplinary team leadership
  • Market intelligence
  • Brand-building strategies
  • Social media savvy
  • Complex project negotiations
  • Promotional sales events
  • Key account development
  • Cross-cultural sales background
  • Well-versed in contract law
Experience
04/2012 to Current Business Development Manager Iqvia Holdings Inc | Binghamton, NY,
  • Determined business development opportunities and implemented effective strategy for client acquisition.
  • Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
  • Secured new opportunities from existing customers to maximize and enhance growth at each account.
  • Worked cross-functionally, maximizing growth potential in existing accounts with objective of extending products into other areas.
  • Used solid listening and critical thinking to design winning solutions for customers.
  • Prospected for new business by developing targeted solicitation plans for key accounts.
  • Developed relationships to generate leads and position company as trusted partner.
  • Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
  • Maintained open and ongoing communication with clients to meet needs and expectations.
  • Leveraged CRM to maintain records of sales and prospecting activities.
  • Negotiated and prepared contracts to secure new business and retain existing clients.
  • Exceeded quotas consistently through new account penetration and territory expansion.
  • Facilitated and managed business development plan based on market and industry research.
  • Leveraged cold calling, in-person visits and referrals to build leads.
  • Prospected, identified and cultivated relationships with contacts to promote product lines and solutions.
  • Established new customer accounts using negotiation and sales closing abilities.
  • Compiled and submitted monthly and yearly reports.
  • Hired talented, trainable team members and drove new business strategies to grow revenues.
  • Oversaw staff by delegating work and reviewing individual performance.
  • Established strong client relationships to drive business development.
04/2017 to 11/2017 Customer Service, Airline Security Executive Securitas Security Services Usa, Inc. | Middletown, DE,
  • Responsibilities and Learnings Coordinate with supervisor to determine staffing needs for gate and ground operations, including ticket counters and baggage services Address and resolve escalated customer concerns, and assist agents to resolve complex issues Communicate changes in company rules and procedures, and mentor staff to improve performance and efficiency Secure gates by communicating with aircraft and relaying messages to ramp and ticket counter
  • Lead , managed , formulated plans , executed in case of number emergency situations Negotiated along with full customer satisfaction in several case of compensation management Learned various universal software tracking and managing systems
  • Dealt with different customers ensuring customer safety and satisfaction Worked with managing both internal and external workers harmoniously Worked in a multi department workspace Great multitasker as was the only one at that time to have been worked in Three departments by qualifying government administered examinations Have Excelled in Customer service department , Airline Security and as well as was qualified for Cabin crew Achieved many positive internal and external customer appreciation Outstretched myself during emergency hours Have been available round the clock in case of need Balancing and coordinating amongst all external workers Never said No for any task given
  • Recorded required data for incident reports and files.
  • Provided security team leadership and contributed to on-call duties.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Oversaw highly effective security team and managed scheduling and resource allocation.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Hired, trained and managed staff of many associates.
  • Audited customer account information to identify issues and develop solutions.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Evaluated and authenticated returns, exchanges and voids.
  • Assessed company security risks and developed actionable solutions to be presented to management.
  • Processed documentation and troubleshot discrepancies to build client rapport.
  • Conducted site reviews and security audits and made recommendations to management based on findings.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Led and directed investigations of accidents, thefts and property loss on premises.
  • Conducted research and reviewed findings to solve customer issues.
  • Explained benefits, features and recommendations to maximize client retention.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Improved customer service wait times to mitigate complaints.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Managed correspondence, tracked activity and leveraged data communications to boost traceability initiatives.
10/2015 to 03/2017 Customer Service Officer Eating Recovery Center | Madison, WI,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
  • Communicated information to customers about product quality, value and style.
  • Audited customer account information to identify issues and develop solutions.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Processed payments and updated balances and customer totals.
  • Followed up on emailed or web-submitted customer inquiries within standard response times.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Tracked down sources of special products and services to meet customers' special needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Made outbound calls to obtain account information.
  • Developed strong customer relationships to encourage repeat business.
  • Explained benefits, features and recommendations to maximize client retention.
  • Improved customer service wait times to mitigate complaints.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
04/2012 to 06/2012 Public Relations Intern JW Marriott Mumbai | City, STATE,
  • Assisted PR manager with scheduling and organizing various events.
  • Created engaging content for media releases, social media platforms and newsletters.
  • Monitored media coverage on events and media releases to create press clippings.
  • Drafted social media posts and created videos with eye for viral content strategies.
Education and Training
Expected in 05/2015 to to Bachelor’s | Management Studies Thakur College Of Science and Commerce -MUMBAI UNIVERSITY, Middle School, Mumbai, Maharasthra, GPA:
  • Ranked in Top 5% of class
  • Major in Marketing and finance
  • Minor in Human Resource and Public Relation
  • Completed coursework in Marketing, Finance and International Business Model
  • 7 GPA
  • Thesis presented on ' Women Role in Indian Politics
  • Completed professional development in Marketing
  • Thesis: International Business Development
  • Founder member of E- Prerna , the entrepreneurial Cell of College
  • Conducted various business events for the college
  • supervised various events
Accomplishments
  • Field incoming calls, greet customers, answer travel inquiries, tag and handle baggage and collect baggage fees at gate, secure flights, process reservations, and monitored cabin availability Assist misconnected and rerouted passengers during irregular operations; issue travel and hotel vouchers to displaced passengers on overbooked or canceled flights Coordinate and conduct internal audits to assess compliance with standard operating procedures, employee standards Announced and provided information on arrival and departure times, boarding procedures, gate changes, and carry-on regulation Responsibility of medical emergency passengers airlift process , coordination , clearance, approach Responsibility of syncing the airline flow with dignities protocol management like the president , celebrity travel Well versed with customer internal or external redressal , proficiency in communication skills
  • JW Marriott Hotels, [Internship]
  • Public Relations and Business Development Associate
  • Responsibility: Planning publicity strategies and campaigns Organizing promotional events such as open days, exhibitions, tours and visits Providing clients with information about new promotional opportunities Designing, writing and/or producing presentations, press releases Analyzing media coverage Publishing , distributing , Designing , virtual meeting , email accessing , adding in clients
  • Business Development Project
  • Since 2012 I have worked with a client in exchange of no monetary benefits only to gain experience and knowledge
  • Took a very small venture to an international level clientele
  • Help with forming a proper business model
  • Helped with Meeting, accessing, organizing events , exhibitions , collaborations
  • Helped exhibiting work brochure to international market
  • Helped with communicating , addressing , forming reports, analyzing and marketing it to the right audience
  • Adding new clients and maintaining the old
  • Establishing a direct contact
  • Advertising , Public orienting , Distributing, Managing
  • Project and Training:
  • Project: To build a product and market it from grass roots – Chocola (entrepreneurship project ) Gather ingredients of chocolate Prepare chocolate Selling chocolate Assigning work according to skills
  • Training: Entrepreneurship Member of Entrepreneur cell of the college Search for new fresh talents with great innovative ideas Coordinate with Angel Investors like TATA, Reliance etc
  • To fund the new ideas

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Resume Overview

School Attended

  • Thakur College Of Science and Commerce -MUMBAI UNIVERSITY, Middle School

Job Titles Held:

  • Business Development Manager
  • Customer Service, Airline Security Executive
  • Customer Service Officer
  • Public Relations Intern

Degrees

  • Bachelor’s

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