Highly experienced Senior Account Manager, focused on maximizing sales and expanding network connections, by directing every account systematically and logically. Will take ownership as a vital role while fulfilling the company's mission and exceeding the organization's long term objectives.
Acquired and established successful business development, operations and high impact initiatives throughout the Dallas market. Collaborate through consultations with decision makers to meet their specific needs for new and repeat business. Created successful business and marketing plans, long term strategies (1 year, 3 year, and 5 year). Recruited and managed contract labor, day workers and W2 employees in a high turnover business.
Drive sales as in a leadership position. Negotiated details Loan forgiveness programs to clients based on their needs and interests, resulting in cost effective payments and forgiveness of student loans ranging from 20-100%. Trained new sales staff on policies and procedures. Supervised 20 account executives and served as senior closer. Consistently met and exceeded company expectations for productivity and client retention.
Created strategies to expand client base with homeowners, businesses and grow existing customer sales through referrals. Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments. Attended trade shows, sales conferences, networking opportunities to create successful, on-going business relationships
Negotiated new promotions with Fortune 500 companies, including Wal-Mart, Sam's Club, Target and Kroger. Collaborated with other account managers to prepare and deliver performance updates and quarterly business projections and reviews. Responsible for ensuring the delivery of products to stores within market, ensuring product availability at all points of purchase.
Managed a comprehensive workload with responsibility for a diverse range of functions, serving as Host, Prep Cook, Short Order Cook, and Cook as required by management. Implemented higher standards of quality service for restaurant serving staff, achieving high levels of guest satisfaction and increased customer retention levels. Delivered comprehensive training to new night shift servers and provided guidance and support to 8-14 servers on daily basis.
Responsible for a vast range of operating functions including management of not for profit commercials/public service announcements. Served as Director and Producer for all university football and basketball games, ensuring the highest levels of quality commentary. Hosted radio and talk shows, playing diverse musical styles including Jazz, Hip Hop, R&B, Blues and Gospel. Performed several Public Service events to uplift the local community such as Toy Drives, Promotions for local businesses, and University Rallies.
Promoted to Manager within one year based on an exemplary work ethic and demonstrated commitment to company goals and objectives. Efficiently resolved customer problems or concerns to the satisfaction of all involved parties. Identified measures to reduce labor cost by 20%.
United States Racquetball Association
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