Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Business Development Representative skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service.
Computed Data Reports
Provided accurate and appropriate information in response to customer inquiries.Collected customer feedback and made process changes to exceed customer satisfaction goals.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Built customer loyalty by placing follow-up calls for customers who reported product issues.Formulated and enforced Service Center policies, procedures and quality assurance measures.Assisted with the development of the call center's operations, quality and training processes.Properly directed inbound calls in phone queues to improve call flow.
Accepted payment from customers and made change as necessary.Assisted co-workers.Assisted diners with seating as neededChecked the quantity and quality of received productsAssisted guests with making menu choices in an informative and helpful fashion.Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.Appropriately suggested additional items to customers to increase restaurant sales.Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.Regularly checked on guests to ensure satisfaction with each food course and beverages.Managed closing duties, including restocking items and reconciliation of the cash drawer.Skillfully anticipated and addressed guests' service needs.Consistently adhered to quality expectations and standards.Delivered exceptional, friendly and fast service.Effectively used items in stock to decrease waste and profit loss.Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.Correctly calculated charges, issued bills and collected payments.Checked in deliveries and signed off on products received.Maintained a professional tone of voice and words at all times, including during peak rush hours.Promoted and endorsed the company to bring in new business.Facilitated prompt and accurate seating and service of all guests.Politely answered phones promptly and recorded and confirmed reservations.Assisted servers and dining room hosts and quickly responded to guests' needs.Provided high quality service.
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