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Business Continuity Manager Resume Example

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BUSINESS CONTINUITY MANAGER
Highlights
Word, Power Point; Intermediate in Excel; proficient in Access, Equator, AS400/iSeries, PrivateI, TS2, and various MAC applications; FHA HUD certified Professional Organizations TD Women in Leadership, Toastmasters
Experience
03/2014 to Current
Business Continuity ManagerTD Bank, Inc AVP
  • Operations - Process Improvement US Bankcard Member of Core team for enterprise wide financial print RFP Simplified CRA procedures to reduce the amount of time spend scrubbing data for reporting mandate Created the letter generation set up process to reduce hours spent manually sending letters for under 21 applications Wrote multiple AML policies in response to internal audit findings Edited vendor procedure manual in order to be more user friendly for new associates Wrote partner operations manual for co-branded credit card Owner of department Business Continuity Plan.
10/2011 to 01/2014
Credit Coach/Corporate TrainerBank of America, Inc － Newark, DE
  • Helped increase site underwriting authority utilization for junior underwriters by 400% in three months Provided corporate mandated training of new policies and procedures for mortgage fulfillment teams Created and facilitated weekly training to review manufacturing quality, updates to procedures and best practices for 3 underwriting teams, 9 processing teams, and 16 deed-in-lieu teams Monitored and reviewed calls for best practices and coaching opportunities Provided one-on-one quality coaching to processors, underwriters, and closing specialists.
09/2010 to 10/2011
ContractorAerotek, Inc Bank of America － Wilmington, DE
01/2009 to 01/2010
Loan ProcessorPHH Mortgage, Inc － Mount Laurel, NJ
  • Provided assistance to customers applying for conventional home financing.
01/2004 to 01/2008
Data ManagerHamilton Lane Advisors, Inc － Bala Cynwyd, PA
  • Developed metrics to measure performance in order to maintain optimal staffing.
  • Developed and implemented standardized procedures and quality control to eliminate redundancies.
  • Managed daily workflow of offshore data entry team to ensure 95% accuracy.
05/2000 to 07/2003
Compliance/Due Diligence ManagerIndependent Portfolio Consultants, Inc － Boca Raton, FL
  • Conducted due diligence site audits for participating third party investment advisors.
  • Maintained employee compliance files.
  • Assisted with company spin off from parent company to ensure compliance with SEC regulations.
  • Point of contact for SEC audit.
08/1999 to 05/2000
Senior Registered Sales AssociateFirst Union Investments － Tampa, FL
  • Created quarterly capital gains reports for high net worth clients.
  • Assisted in developing client base by providing research data on recommended investments.
  • Implemented securities trades for proposed investment portfolios.
05/1994 to 08/1999
Senior Registered Sales AssociatePaineWebber, Inc － Tampa Hartford, FL CT
  • Created detailed quarterly capital gains reports for clients.
  • Assisted in developing client base by planning informational seminars and conducting research on recommended investments.
Lieu of Foreclosure Specialist
  • Developed template for Closers to use when ordering Property Preservation for Lot Loans.
  • Top producer for exceeding goal six months over two year period.
  • Recognized in department-wide meeting as one of six out of 450 to achieve monthly goal while maintaining 100% responsiveness to customer inquiries.
  • Discovered workaround for glitch in processing system; workaround was rolled out to the floor during weekly training and ultimately incorporated into system programming.
United States Army
  • Reserves.
SergeantUnited States Air Force E5
Radio Teletype Operator Sergeant Technical Illustrator
  • Honorably Discharged Honorably Discharged Awarded Army Achievement Medal and Good Conduct Medal Air Force Achievement Medal, Good Conduct Medal and Longevity Ribbon Top Secret Security Clearance with SCI Licenses Previously Held Series 7, Series 9, Series 10, Series 63, Series 65.
Education
Lean Six Sigma - February 2015 Completed all prerequisite courses, White BeltUniversity of Phoenix
February 2015
Master of Management
2009
Bachelor of Science: Business ManagementBusiness Management
Skills
Air Force, Army, AS400, closing, coaching, credit, client, clients, data entry, due diligence, financing, financial, internal audit, investments, Leadership, letters, MAC, Access, Excel, Power Point, Word, enterprise, policies, Process Improvement, processors, producer, programming, quality, quality control, reporting, research, RFP, securities, Security Clearance, seminars, Six Sigma, staffing, underwriting, workflow
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Resume Overview

Companies Worked For:

  • TD Bank, Inc AVP
  • Bank of America, Inc
  • Aerotek, Inc Bank of America
  • PHH Mortgage, Inc
  • Hamilton Lane Advisors, Inc
  • Independent Portfolio Consultants, Inc
  • First Union Investments
  • PaineWebber, Inc
  • United States Army
  • United States Air Force E5

School Attended

  • University of Phoenix

Job Titles Held:

  • Business Continuity Manager
  • Credit Coach/Corporate Trainer
  • Contractor
  • Loan Processor
  • Data Manager
  • Compliance/Due Diligence Manager
  • Senior Registered Sales Associate
  • Lieu of Foreclosure Specialist
  • Sergeant
  • Radio Teletype Operator Sergeant Technical Illustrator

Degrees

  • Lean Six Sigma - February 2015 Completed all prerequisite courses, White Belt
    Master of Management
    Bachelor of Science : Business Management

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