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Business Consultant Resume Example

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AB
BUSINESS CONSULTANT
Professional Summary

Multi-talented [Job Title] consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skills
  • Team leadership
  • Strategy Execution
  • Staff mentoring
  • Monitoring Markets
  • Business planning
  • Project management
  • Analytical skills
  • Customer service
  • Record-keeping
  • Data analysis
  • Operational improvement
  • Market intelligence
  • Technical support
  • Documentation and control
  • Account reconciliation
  • Strategic planning
Work History
02/2019 - CurrentBusiness Consultant | YMY Solutions Inc. - Columbus, OH
  • Offered expertise on employee and business development plans to enhance implementation and routine oversight.
  • Investigated [Area of expertise] to devise strategic initiatives improving operational structures, policies and management systems.
  • Propelled domestic companies into international markets through strategic business planning.
  • Evaluated situations and delivered targeted solutions using various tools and resources.
  • Performed as consultant for startup business in areas of marketing, logistics and training to various behavioral healthcare service professionals.
01/2018 - 02/2019Revenue Manager | Marriott - Columbus, Ohio
  • Recruited, hired and trained over [Number] new team members in [Timeframe].
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Trained newly hired associates in up-selling techniques, technical and customer service.
  • Greeted customers and helped with Loyalty program questions, selections, and purchases.
01/2018 - 04/2019IT Technical Support | Marriott - Columbus, Ohio
  • Played a major role in seamlessly setting up the applications and related data for Starwood to Marriott transition.
  • Broke down and evaluated user problems using test scripts, personal expertise and probing questions.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Responded to support requests from end users and patiently walked team through basic troubleshooting tasks.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Configured hardware, devices and software to set up work stations for employees.
  • Uploaded new software, rolled out updates and applied patches to hotel servers.
  • Monitored systems in operation and input commands to troubleshoot areas such as computer network and Property Management systems.
  • Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
  • Analyzed software and hardware issues to identify troubleshooting methods needed for quick remediation.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
01/2018 - 02/2019Front Office Manager | Marriott - Columbus, Ohio
  • Interpreted management directives to define and document administrative staff processes.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Maintained accurate, current and compliant accounting and financial records by monitoring and addressing variances.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Codified office structures and processes to promote teamwork and performance.
  • Assisted Management with interviewing potential employees, asking appropriate questions and providing feedback after interviews.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to the General Manager and Portfolio Owners.
  • Recruited, hired, trained and supervised staff of 20 and a part of implementing mentoring program that offered positive employee engagement.
  • Interceded between [Job title]s during arguments and diffused tense situations by employing [Skill] and [Skill].
  • Prepared daily [Type] and [Type] reports to assist business leaders with key decision making and strategic operational planning.
  • Provided backup to front desk, stepping in to assist with various tasks whenever employee was absent or at lunch.
  • Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
  • Supervised and guided new employees on [Task] and [Task] and responded quickly to questions, which improved understanding of job responsibilities.
08/2015 - 12/2015Electronics Engineering Intern | Defense Research & Development Organization, India - Hyderabad, India
Education
Expected in 05/2020Ashland University, Ashland, OHMBA:
  • Majored in Business Analytics, Management Information Systems and Financial Management
01/2016ICFAI Foundation For Higher Education , Hyderabad, INDIABachelor of Technology: Electronics And Communications Engineering
Accomplishments
  • Collaborated with team of [Number] in the development of [Project name].
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Resume Overview

Companies Worked For:

  • YMY Solutions Inc.
  • Marriott
  • Defense Research & Development Organization, India

School Attended

  • Ashland University
  • ICFAI Foundation For Higher Education

Job Titles Held:

  • Business Consultant
  • Revenue Manager
  • IT Technical Support
  • Front Office Manager
  • Electronics Engineering Intern

Degrees

  • MBA :
    Bachelor of Technology : Electronics And Communications Engineering

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