Business Consultant Resume Example
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BUSINESS CONSULTANT
Professional Summary
Multi-talented [Job Title] consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Skills
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Work History
02/2019 - CurrentBusiness Consultant | University Of South Carolina - Columbia
Work County
Richland
College/Division
College Of E , SC
- Offered expertise on employee and business development plans to enhance implementation and routine oversight.
- Investigated [Area of expertise] to devise strategic initiatives improving operational structures, policies and management systems.
- Propelled domestic companies into international markets through strategic business planning.
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Performed as consultant for startup business in areas of marketing, logistics and training to various behavioral healthcare service professionals.
01/2018 - 02/2019Revenue Manager | Branch Metrics - Chicago , IL
- Recruited, hired and trained over [Number] new team members in [Timeframe].
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Trained newly hired associates in up-selling techniques, technical and customer service.
- Greeted customers and helped with Loyalty program questions, selections, and purchases.
01/2018 - 04/2019IT Technical Support | Accounting And Consulting Group, Llp - Gainesville , FL
- Played a major role in seamlessly setting up the applications and related data for Starwood to Marriott transition.
- Broke down and evaluated user problems using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Responded to support requests from end users and patiently walked team through basic troubleshooting tasks.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Configured hardware, devices and software to set up work stations for employees.
- Uploaded new software, rolled out updates and applied patches to hotel servers.
- Monitored systems in operation and input commands to troubleshoot areas such as computer network and Property Management systems.
- Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
- Analyzed software and hardware issues to identify troubleshooting methods needed for quick remediation.
- Helped streamline repair processes and update procedures for support action consistency.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
01/2018 - 02/2019Front Office Manager | Rosewood Hotels & Resorts - Santa Fe , NM
- Interpreted management directives to define and document administrative staff processes.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
- Maintained accurate, current and compliant accounting and financial records by monitoring and addressing variances.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Codified office structures and processes to promote teamwork and performance.
- Assisted Management with interviewing potential employees, asking appropriate questions and providing feedback after interviews.
- Resolved issues through active listening and open-ended questioning, escalating major problems to the General Manager and Portfolio Owners.
- Recruited, hired, trained and supervised staff of 20 and a part of implementing mentoring program that offered positive employee engagement.
- Interceded between [Job title]s during arguments and diffused tense situations by employing [Skill] and [Skill].
- Prepared daily [Type] and [Type] reports to assist business leaders with key decision making and strategic operational planning.
- Provided backup to front desk, stepping in to assist with various tasks whenever employee was absent or at lunch.
- Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
- Supervised and guided new employees on [Task] and [Task] and responded quickly to questions, which improved understanding of job responsibilities.
08/2015 - 12/2015Electronics Engineering Intern | Generac Power System, Inc - Pacific Palisades , CA
Education
Expected in 05/2020Ashland University, City, StateMBA:
- Majored in Business Analytics, Management Information Systems and Financial Management
01/2016ICFAI Foundation For Higher Education , CityBachelor of Technology: Electronics And Communications Engineering
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
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Resume Overview
School Attended
- Ashland University
- ICFAI Foundation For Higher Education
Job Titles Held:
- Business Consultant
- Revenue Manager
- IT Technical Support
- Front Office Manager
- Electronics Engineering Intern
Degrees
- MBA :
Bachelor of Technology : Electronics And Communications Engineering
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