Call Center Representative experienced in customer support in high call volume environments. Superior computer skills and telephone etiquette. Committed to delivering top notch customer service.
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Accurately managed to complete an average of 90 calls per day.
Received praise from customers through managers.
Promoted from hostess to front desk agent in 4 months.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified timeframes.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Properly directed inbound calls in phone queues to improve call flow.
Processed guest arrivals and departures, including all necessary payments
Handled & coordinated room assignments and pre-arrivals
Handled guests' concerns
Offered referral for services and handle requests for information
Assisted with the check-in and check-out of groups and tours
Assisted other departments as required
Dean's list Spring 2013
G.P.A 3.23
RI Honor Society-2005
Companies Worked For:
School Attended
Job Titles Held:
Degrees
Where can I find a Citizens Bank Business Banking Representative resume example in Woonsocket, Rhode Island ?
This is an actual resume example of a Business Banking Representative who works in the Call Center Industry. LiveCareer has 204620 Call Center resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.
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