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Business and Operations/ Assistant Store Manager Resume Example

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BUSINESS AND OPERATIONS/ ASSISTANT STORE MANAGER
Professional Summary

Motivational leader skilled at building relationships with customers, employees and senior management. Proficient, detailed Advanced Medical Support Assistant with proven experience in front office operations. Strongly knowledgeable of multi-line phone systems, guest receiving protocols, and office software applications. Cross-trained, multi-functioning professional with 17 years of experience in front office management landscapes. Keenly equipped to handle training and development of employees, business reporting, time-keeping management, and on-call float for shift shortages. Excellent at setting agendas and providing employee-centric yet, customer-focused environments. Professional customer focused manager with experience in diverse fields. Proven history of building relationships with satisfied customers. Equally skilled as management leader and meticulous number cruncher focused on overall operational performance.

Skills
  • Complaint resolutions
  • Professional telephone demeanor
  • File management
  • Organization
  • Record keeping strength
  • Patient communication
  • Patient Care
  • Meeting Deadlines
  • Goal Setting
  • Medical terminology knowledge
  • Problem-solving skills
  • Time management
  • Relationship development
  • Medical terminology understanding
  • HIPPA
  • Onboarding
  • Administrative Functions
  • Scheduling
Work History
Business and Operations/ Assistant Store Manager08/2015 to Current
Old Navy – Little Rock, AR
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning
  • Planned team-building exercises to increase employee performance and job satisfaction
  • Answered questions about store policies and concerns to support positive customer expedience
  • Trained and managed associates in customer service and sales techniques
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Assisted Store Manager in meeting standards for customer service and quality
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions
  • Maintained positive customer relationships by responding quickly to customer service inquiries
  • Coached 46 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 30%
  • Onboarded new employees, including training, mentoring and new hire documentation
  • Responded to customer concerns, working with manager to raise customer satisfaction ratings by 30%
  • Trained new-hires on Customer Service procedures to better service customers
  • Reviewed customer reports and feedback with management team and developed action plans to address customer complaints
Assistant Store Manager03/2008 to 07/2015
Victoria Secret – Little Rock, AR
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Managed scheduling for store shifts to accomplish proper staffing at all times.
  • Supervised payroll corrections for accuracy and duplications.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Acted as point of contact for vendor collaboration for contracted services.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Reduced customer issues by 16% with introduction of surveys and questionnaires.
  • Trained new-hires on Customer Service procedures to better service customers.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Responded to customer concerns, working with manager to raise customer satisfaction ratings by 20% in 3 months.
  • Trained and managed associates in customer service and sales techniques.
  • Assisted Store Manager in meeting standards for customer service and quality.
Store Manager11/2003 to 03/2008
Dollar Tree – Little Rock, AR
  • Coordinated weekly conferences with store associates to communicate sales and customer service goals
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels
  • Addressed and resolved strategy issues to support sales management and guide business direction
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels by 60%
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates
  • Protected store from loss or theft by setting and enforcing clear security policies
  • Promoted business strategy by implementing improvements based on guest feedback
  • Supervised and effectively trained 30 employees to decrease process lags and boost productivity
  • Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in Customer Service
Education
Bachelor of Science: Business/ Human Resource ManagementExpected in 2023Pulaski Technical College- North Little Rock, AR
High School Diploma1989Jacksonville High School- Jacksonville, AR
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Resume Overview

Companies Worked For:

  • Old Navy
  • Victoria Secret
  • Dollar Tree

School Attended

  • Pulaski Technical College
  • Jacksonville High School

Job Titles Held:

  • Business and Operations/ Assistant Store Manager
  • Assistant Store Manager
  • Store Manager

Degrees

  • Bachelor of Science : Business/ Human Resource Management Expected in 2023
    High School Diploma 1989

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