Business Analyst and Technology Consultant with over 15 years experience analyzing, designing, programming, testing and implementing technology and web based solutions to solve business problems. Technical skills include information architecture, instructional design and relational database design. Implementation includes streamlining procedures, improving efficiency, creating business applications, and developing classes and courseware.
Business Analyst/Web Developer05/2009 to Current Gifts to GiveNew Bedford, MA
Analyzed the need for a custom volunteer management/sign-in system.
Designed and built a web-based solution that was built in ColdFusion and MS Access.
The resulting application allows volunteers to register quickly and provides robust reports to management.
Online Communications Director07/2004 to 02/2008 Citizen SchoolsBoston, MA
Website Developer/Consultant10/1999 to 07/2004
Analyzed, designed, developed, tested, implemented, trained and supported custom software solutions resulting in easier data entry, improved procedures and up to date reporting.
Managed client expectations, guided users through transition and suggested options for solving problems and streamlining operations.
Managed multiple projects including database design, web site creation, and converting application software.
Researched, designed and oversaw the development and implementation of a SharePoint-based intranet.
Researched, designed and oversaw the development of a web accessible database that tracks over 3000 students, contact information, class participation, grades using MS SQL Server and ColdFusion.
Designed and developed an online application that streamlined a 360° performance review process.
The project was completed with MS Access and ColdFusion.
Redesigned the organization's web site as a dynamic, data-driven site that aims to build community among the organization's various audiences.
Information Designer10/2000 to 08/2002 InsightShareAndover, MA
Designed eight online knowledge management tools and managed their development though an outside vendor.
Conducted usability tests on the company's main software product.
Web Site Information Architect/Instructional Des03/2000 to 07/2000 CompaqStow, MA
Web Site Content Developer01/2000 to 03/2000 WinWin.comBoston, MA
Designed web site content including screen layout and text, content research and HTML development.
Instructional Designer/Course Developer04/1999 to 01/2000 Nortel NetworksBillerica, MA
Designed and developed a Network Design Principles class and a web-based course on Telephony.
Instructional Designer01/1999 to 03/1999 Interactive Learning ExchangeLexington, MA
Responsible for designing and producing web-based training courses on various industrial safety topics.
Course Developer05/1998 to 11/1998 Allaire CorporationCambridge, MA
Worked with a team of people to design and develop a computer-based training course on Cold Fusion programming skills.
The course was produced in Authorware.
Managed a team of people designing an introductory web design class.
Project Manager/Instructional Designer04/1996 to 03/1998 Iprax Training SolutionsLexington, MA
Managed the design and development of 30+ multimedia training courses.
Wrote proposals and developed prototypes for prospective clients.
Designed courses on various subjects including computer skills, nursing, electrical power skills and OSHA regulatory compliance.
Instructional Designer01/1993 to 02/1996 Automatic Data ProcessingRoseland, NJ
Conducted task analysis and planned training for the rollout of PC's to customer service representatives.
Designed and developed courses on customer service skills and software using the Information Mapping methodology.
Managed a team of developers, artists, consultants and programmers in producing computer-based training for internal call-tracking software.
Education and Training
Master of Science: Instructional Design, Development and EvaluationDec. 1991Syracuse UniversitySyracuse, NY
Bachelor of Arts: HistoryMay 1989Ithaca CollegeIthaca, NY
VOLUNTEER WORK Prison Book Program Board member. Actively participate in the direction and management of the group. Negotiated with a local church to donate work space to the program. Leukemia and Lymphoma Society Participated in two 100 mile cycling events and coordinated associated fund-raising activities through the "Team in Training" program. Also mentored other participants on fundraising.