Business Analyst/QA Analyst Resume Example
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BUSINESS ANALYST/QA ANALYST
Professional Summary
I am a seasoned business and IT professional with over 20 years of diverse experience. My recent positions include Business Analyst and QA Analyst. I also have background experience in Marketing. My recent responsibilities included participating in the analysis, design, development, and implementation of software solutions. As a marketing executive, I was responsible for over 300 client accounts and recognized for generating over $1 million in advertising revenue for a small division. As a project team leader, I was awarded for exemplary software conversion and nominated by the corporation for service excellence.
Core Qualifications
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Experience
Business Analyst/QA Analyst
January 2012 to CurrentSei - Oaks , PA
January 2012 to CurrentSei - Oaks , PA
- Currently working for a property/casualty, project-oriented company dedicated to developing comprehensive solutions using Agile methodology with a Scrum framework.
- As a Business Analyst, I: Perform project implementations for our customers from project inception through completion Engage with customers to ensure that requirements are understood Work with project development teams to identify customer business needs, create user stories, and define acceptance criteria Help guide development teams to break down complex user stories into simplified executable versions Create and maintain tracking logs and other materials in order to document issues with inbound and outbound data, tracking those issues to resolution throughout the project Monitor, manage, and resolve customer requests in a timely and courteous manner Work with business stakeholders and technical teams to build efficient working relationships Produce supporting technical documentation for internal and external publication Interface with internal and external clients with high level of professionalism and ability to convey recommendations to maximize success Oversee scheduling and execution of routine data analysis and coordination of file receipt, processing, and quality control Create and maintain customer specific project plans, ensure resources are scheduled accordingly to complete tasks, and manage client expectations for their online application implementation Build strong relationships with client team members, work successfully under pressure, maintain positive attitude, and meet client project deadlines in an efficient and professional manner.
Quality Assurance Analyst
- I work with business units to ensure that systems work as expected and that processes make sense and proceeded efficiently.
- Responsibilities include: Evaluate proposed software or software enhancements for feasibility Evaluate and test new or modified software programs and software development procedures used to verify that programs functioned according to user requirements and conformed to established guidelines Identify differences between established industry standards and user applications and suggested modifications to conform to standards Review new or modified programs, including documentation, diagrams, and flow charts, to determine if program performs according to user request and conforms to guidelines Recommend program improvements or corrections to developers Evaluate data using analytical and logical reasoning to ensure data integrity Write, revise, and verify quality standards and test procedures for program design and product evaluation to attain quality of software economically and efficiently Create test plans to test programs for validity of results, accuracy, reliability, and conformance to established standards Set up tests to locate and correct program errors following installation of a program or system Use automated and manual tests to monitor all aspects of business activities Develop utility programs to test, track, and verify defects in software program Conduct compatibility tests with other programs Monitor program performance after implementation to identify any problems and prevent reoccurrence of program operating problems and ensure efficiency of operation Write documentation to describe program evaluation, testing, and correction.
Executive Administrative Assistant
January 1999 to January 2009Charter Spectrum - Escanaba , MI
January 1999 to January 2009Charter Spectrum - Escanaba , MI
- Aided executive staff by analyzing and coordinating office services and special management duties Analyzed procedures and work flow of divisions and recommended improvements resulting in increased productivity Analyzed results of operations for more efficient utilization of resources Improved effectiveness and efficiency of work flow and reporting procedures Conceptualized and implemented data storage and retrieval systems Designed marketing promotional media Developed valuable business relationships with key clients and constituents Arranged client participation in and sponsorship of industry events Coordinated and oversaw promotional and special events that significantly increased international awareness of company technology Montana Medical Benefit Plan.
Marketing/Business Developer and Consultant
January 1997 to January 1999
January 1997 to January 1999
- Cooperated in design, development, and implementation of a marketing strategy Developed new product potential within the self-insured group health benefits administration market Evaluated regional trends and product strategies, promoted new products, and monitored sales performance Generated market development, market research and sales forecasting strategies Worked with company President to establish corporate goals Collected data on customer preferences and buying habits Communicated programs to both internal and external parties Conducted extensive packaging design and development Created support materials for the advertising sales department Created the marketing and distribution plans for company publications.
Systems Consultant
Netcong , NJ
Netcong , NJ
Consultant
January 1995 to January 1997
January 1995 to January 1997
- Advised clients on appropriate equipment for their needs Advised clients on which platform to develop applications Analyzed client requirements for future products Assessed client needs and recommended appropriate products or modifications Assisted clients to identify and solve software problems Built rapport with clients through effective and precise communication Implemented Internet connectivity in school classrooms within local school district.
Senior Marketing Account Manager
January 1993 to January 1995Banner Health - Mesa , AZ
January 1993 to January 1995Banner Health - Mesa , AZ
- Successfully managed over 300 client accounts.
- Recognized for generating over $1 million in advertising revenue.
- Analyzed economic conditions, business trends, and potential markets Assisted in daily operations and developing action plans to bolster sales growth Achieved margin levels at or above parameters required by the company Attended events to promote products and services Collected and analyzed data on customer preferences and buying habits Compiled data on competitors' products and analyzed prices, sales, marketing and distribution methods Maintained inventory and pricing to competitive levels Conducted meetings with personnel to outline and initiate new advertising and sales strategies Conferred with agency artists, copywriters, photographers, and other production specialists to select media vehicles to be used and to estimate costs Conferred with clients to determine advertising requirements and budgetary limitations.
Systems Administrator
January 1990 to January 1993Awarepoint - Los Angeles , CA
January 1990 to January 1993Awarepoint - Los Angeles , CA
- Assisted in a major proprietary software system project.
- I was awarded for exemplary software conversion and nominated by the corporation for service excellence.
- Administered network connectivity, server availability, and information security Ensured system was maintained at optimal levels Analyzed enhancements of information systems Analyzed user requirements, procedures, and problems to automate processing Assisted management and other company employees in solving computer related problems Assisted users with daily operational issues Assisted users, and provided training in installed systems and programs Assisted with planning, implementing, and testing of the new ERP system Consulted with programmers to implement ERP system Beta-tested new applications Compiled and documented various statistical data Conducted information analysis to determine proper information flow Configured and diagnosed client/server problems Consulted with management regarding computer system needs Controlled all processing activity on IBM system 360 mainframe and IBM AS/400 midrange system 5 of 5.
Education
Master Business Administration (MBA) : 2011University of Idaho - City, StateGPA: GPA: 3.62GPA: 3.62 This degree program provided an integrated learning environment with a curriculum that included: Integrative business analysis Strategic business communication Decision analysis Change management Team building and group dynamics Strategy formulation and execution Risk management Strategic cost and process management
Bachelor of Arts : Information Technology, 2005American InterContinental University - City, StateGPA: Summa Cum Laude GPA: 3.95Information Technology Summa Cum Laude GPA: 3.95 Completed course work where I demonstrated that I could: Analyze and incorporate business requirements into the design and implementation of information technology systems Apply skills, appropriate tools and best practices in the creation, application and administration of information technology systems Effectively contribute to projects and team members through communication and implementation of IT concepts Engage in professional development activities
Interests
Kalispell Speech and Debate, Kalispell, MT
Volunteer Judge, 2011 - Present
Volunteer as a judge for area high school speech and debate tournaments.
Various areas include Lincoln Douglas Debate, Legislative Debate, Duo Interpretation, Extemporaneous Speaking, Impromptu Speaking, Expository Speaking, and Original Oratory.
Skills
Adobe Studio, advertising, advertising sales, advertising and sales, Agile, IBM AS/400, agency, attention to detail, automate, benefits administration, Business Analyst, business analysis, business communication, business systems, Change management, charts, client/server, competitive, conversion, client, clients, Data Analysis, Database Design, Decision analysis, documentation, ERP, special events, Financial Analysis, Graphic Design, IBM, information security, information systems, Information Technology, Internet connectivity, inventory, Team building, Team-building, mainframe, market research, marketing strategy, marketing, market, market development, materials, meetings, Excel, Microsoft Office, office, Microsoft Project, network, packaging design, personnel, pricing, problem-solving skills, processes, Process Improvement, process management, program design, program evaluation, project development, Project Management, project plans, publications, publication, quality, quality control, Quality Assurance, rapport, Relationship Management, reporting, Risk management, sales, sales forecasting, scheduling, Scrum, Software Development, SQL Server, stories, Strategic, Strategy formulation, technical documentation, Visio, Visual Studio, Web Development, written communication
Additional Information
- VOLUNTEERING Kalispell Speech and Debate, Kalispell, MT Volunteer Judge, 2011 - Present Volunteer as a judge for area high school speech and debate tournaments. Various areas include Lincoln Douglas Debate, Legislative Debate, Duo Interpretation, Extemporaneous Speaking, Impromptu Speaking, Expository Speaking, and Original Oratory.
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Resume Overview
School Attended
- University of Idaho
- American InterContinental University
Job Titles Held:
- Business Analyst/QA Analyst
- Quality Assurance Analyst
- Executive Administrative Assistant
- Marketing/Business Developer and Consultant
- Systems Consultant
- Consultant
- Senior Marketing Account Manager
- Systems Administrator
Degrees
- Master Business Administration (MBA) : 2011
Bachelor of Arts : Information Technology , 2005
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