Objective: To obtain, maintain, and increase my knowledge and delegations in the Mortgage Industry. Skills: Two Years experience as a Business Analyst in the mortgage industry in Information Technologies including software enhancement Proposals and implementation, bug recognition and working with vendors to resolve them, over 8 years Processing and Underwriting experience, good leadership qualities, Desktop Underwriter, Loan Prospector, Footprints and Jira.
Business Analyst January 2010 to September 2013
Troubleshooting our Loan software ChannelMaster and escalated bugs and issues to the vendor.
Gathered requirements from end users and Management for enhancements to our system, came up with Proposals to be signed off on my Business Owners and worked with the Vendor to incorporate the changes into the system utilizing my Processing and Underwriting knowledge to do so Tested the system for any bugs or issues during releases Worked with the vendors and our team to ensure issues were resolved in a timely manner ensuring ticket counts were kept low and any information needed from our team was given to the vendor Processor Processed Conventional, VA, FHA, and Bond Loans.
April 2010 to December 2010Bank Of America
Process Home Loans for Dallas Region.
Conventional, FHA, VA and Bond Loan programs.
October 2002 to April 2010Shelter Mortgage － Dallas, Texas
Processor Team Lead/Underwriter and IT Liaison for Texas.
Process and Underwrite conventional, VA, FHA, and various State Bond Loan programs for TX, SC, KY, and IN.
Oversee processing flow for the Processing department for a five-plus State region.
Duties included mentoring Processors, workflow management, and training.
IT Liaison for Texas group.
Duties included consulting the company on cost efficiency and time efficiency in many areas including Information Technologies, Document Imaging, and third party contracts such as copier and other hardware vendors, installing all software on computers for printing and document imaging use, and to train the employees in their use.
Underwriting designations in Fannie Mae Desktop Underwriter, Freddie Mac Loan Prospector, and have delegation for FHA loans utilizing DU approvals.