Customer-oriented information technology professional and business analyst possessing a unique combination of skills, including requirements analysis, quality assurance testing and application development experience that enables proactive response to business needs and delivery of quality IT solutions.
Project Management / Business Analysis
Software Testing / Quality Assurance
Technical Writing / Project Documentation
Additional Training and Professional Development
Positions held: Senior Business Analyst, Business Systems Analyst, Principal IT Analyst and IT Analyst
Executed all aspects of major full Clarify CRM version upgrade and customized CRM package for an emerging business unit.
Provided user training and guidance in system administrator / support role for new Clarify CRM system.
Implemented Clarify CRM for IT organization.
International Institute of Business Analysis (IIBA), Chicagoland Chapter.
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