SEARCH

Business Analyst (BA) III Resume Example

Resume Score: 90%

Love this resume?Build Your Own Now
BUSINESS ANALYST (BA) III
Experience
Business Analyst (BA) III, 01/2017 to 01/2019
Genuine Parts Company, NAPA Corporate HQ-IT – Atlanta, GA
  • Inventory Modeling Pulse Project •Created $12 million •Elicited requirements by performing stakeholder interviews, requirement workshops, observations via site visits, business process analysis and workflow analysis.
  • Created detailed clear and concise user stories and acceptance criteria for developers to design new features and enhancements.
  • Primary liaison between the product manager, business clients, development team and end users to ensure new functionality and enhancements are built according to product requirements.
  • Worked in an Agile/Scrum environment participating in all scrum ceremonies such as the Daily Scrum, Sprint Planning, Sprint Review, Backlog Reordering (prioritized product backlog) and Sprint Retrospective.
  • Provided subject matter experts (SME), developers, and end users demos and proof of concepts to demonstrate feasibility of new functionality and features.
  • Performed testing for new functionality and enhancement features in the QA and production environments to ensure requirements have been fulfilled.
  • Identified, researched, addressed and escalated major issues that identified new potential software problems.
  • Developed Requirements Traceability Matrix reports for managing and tracing high-level functional requirements and user stories for Pulse Inventory Modeling project.
  • Created and facilitated the Requirements Planning Meeting to assist in grooming user stories and acceptance criteria for additional clarity.
  • Supply Chain (Order Management System (OMS (January – May 2019), Paperwork Reduction (PWR)) Projects (Date) •Managed and defined $14.2 project scope and objectives based on stakeholders needs.
  • Developed Supply Chain Enterprise processes and data flows for various field facing systems using MS Visio and the Promapp process management software.
  • Developed various Executive Steering Committee/OMS strategy presentations, process flows, workflows, agendas, acronym/glossary, new hire on-boarding checklist and calendars.
  • Managed Microsoft SharePoint Order Management System project site and Microsoft Teams OMS channel.
  • Utilized Microsoft Project to plan project initiatives, allocate resources to tasks, communicate project milestones and provide continual updates on project status.
  • Developed high level detailed functional requirements documents (FRD) and process flows for the Paperwork Reduction (PWR) project.
  • Business Analysis & PMO Center of Excellence Projects •Developed a repeatable process enterprise-wide standard for Release Notification & Notes for the Automotive Parts Group IT, which is comprised of over 80+ systems.
  • Served as the subject matter expert for on-boarding and providing governance support of the Release Notification & Notes process standards and templates.
  • Certified lead Promaster trainer for Promapp; trained business analysts and APG-IT technical teams on business mappings and process flows.
  • Documented Clarity PPM procedures, quick start user guides, templates and training materials for internal technical users.
Project Manager, Business Lead, 01/2014 to 01/2016
TravelClick – Atlanta, GA
  • Secured $325K in organizational revenue for multiple high priority projects by extracting hotel data, analyzing revenue reports, and fostering and maintaining relationships with business clients and third- party vendors.
  • Ensured on time delivery of data by managing the successful installation of the Demand360 products.
  • Created detailed project plans and assigned tasks to resources to drive project deliverables that adhere to specifications.
  • Communicated project status, requirements, risks and issues to clients ensuring that deadlines are met in timely manner.
  • Successfully trained international/domestic clients to utilize the revenue management application to create ad hoc reporting, custom dashboards and pricing calendars.
  • Facilitated weekly meetings to provide status updates to the Vice President, Director and team members that include risks and revisions that focus on key issues that can impact project deliverables.
  • Worked with the data acquisition team, QA, development and end users to gather requirements using the Agile/Scrum methodologies to provide prioritization and tracking support.
  • Identified areas of quality improvement and resolved data quality issues through error detection, process improvement and process design strategies.
  • Exercised continuous improvement strategies by evaluating, developing, and implementing efficient processes in support of data acquisition.
Project, 01/2008 to 01/2014
Implementation
  • Secured $1.5M in organizational revenue through the implementation of customer subscriptions; dedication to customer satisfaction and ensured repeat business.
  • Triaged customer tickets to various cross-functional teams by using Sales Forceand Rally to ensure data issues were solved in a timely manner.
  • Assigned responsibilities to team members ensuring that complex projects meet the deadline dates.
  • Performed User Acceptance Testing (UAT) by testing scripts for system configuration changes based on business requirements for new Business Intelligence (BI) product lines.
  • Subject Matter Expert (SME) for the Demand360 and Demand Position applications.
  • Partnered with third-party vendors, cross-functional teams and clients to develop implement and improve business processes.
  • Facilitated end-user training efforts which included training presentations, creation of user documentation, best practices and hands-on training exercises for internal colleagues in the US and internationally.
  • Authored technical implementation manuals for three BI products and created a step-by-step guide for implementing subscriptions.
  • Streamlined troubleshooting and exceptions lists by developing simple, succinct, easy to use checklists.
  • Queried relational databases using SQL to retrieve data sets for analysis and reporting.
Mentored Intern Business Analyst, Process Analyst & PMO Analyst
  • Developed complex use cases (within functional specifications document) to support product designs.
Work History
Business Analyst (BA) III, 01/2017 to 01/2019
Genuine Parts Company, NAPA Corporate HQ-IT – Atlanta, GA
  • Inventory Modeling Pulse Project •Created $12 million •Elicited requirements by performing stakeholder interviews, requirement workshops, observations via site visits, business process analysis and workflow analysis.
  • Created detailed clear and concise user stories and acceptance criteria for developers to design new features and enhancements.
  • Primary liaison between the product manager, business clients, development team and end users to ensure new functionality and enhancements are built according to product requirements.
  • Worked in an Agile/Scrum environment participating in all scrum ceremonies such as the Daily Scrum, Sprint Planning, Sprint Review, Backlog Reordering (prioritized product backlog) and Sprint Retrospective.
  • Provided subject matter experts (SME), developers, and end users demos and proof of concepts to demonstrate feasibility of new functionality and features.
  • Performed testing for new functionality and enhancement features in the QA and production environments to ensure requirements have been fulfilled.
  • Identified, researched, addressed and escalated major issues that identified new potential software problems.
  • Developed Requirements Traceability Matrix reports for managing and tracing high-level functional requirements and user stories for Pulse Inventory Modeling project.
  • Created and facilitated the Requirements Planning Meeting to assist in grooming user stories and acceptance criteria for additional clarity.
  • Supply Chain (Order Management System (OMS (January – May 2019), Paperwork Reduction (PWR)) Projects (Date) •Managed and defined $14.2 project scope and objectives based on stakeholders needs.
  • Developed Supply Chain Enterprise processes and data flows for various field facing systems using MS Visio and the Promapp process management software.
  • Developed various Executive Steering Committee/OMS strategy presentations, process flows, workflows, agendas, acronym/glossary, new hire on-boarding checklist and calendars.
  • Managed Microsoft SharePoint Order Management System project site and Microsoft Teams OMS channel.
  • Utilized Microsoft Project to plan project initiatives, allocate resources to tasks, communicate project milestones and provide continual updates on project status.
  • Developed high level detailed functional requirements documents (FRD) and process flows for the Paperwork Reduction (PWR) project.
  • Business Analysis & PMO Center of Excellence Projects •Developed a repeatable process enterprise-wide standard for Release Notification & Notes for the Automotive Parts Group IT, which is comprised of over 80+ systems.
  • Served as the subject matter expert for on-boarding and providing governance support of the Release Notification & Notes process standards and templates.
  • Certified lead Promaster trainer for Promapp; trained business analysts and APG-IT technical teams on business mappings and process flows.
  • Documented Clarity PPM procedures, quick start user guides, templates and training materials for internal technical users.
Mentored Intern Business Analyst, Process Analyst & PMO Analyst,
  • Developed complex use cases (within functional specifications document) to support product designs.
Project Manager, Business Lead, 01/2014 to 01/2016
TravelClick – Atlanta, GA
  • Secured $325K in organizational revenue for multiple high priority projects by extracting hotel data, analyzing revenue reports, and fostering and maintaining relationships with business clients and third- party vendors.
  • Ensured on time delivery of data by managing the successful installation of the Demand360 products.
  • Created detailed project plans and assigned tasks to resources to drive project deliverables that adhere to specifications.
  • Communicated project status, requirements, risks and issues to clients ensuring that deadlines are met in timely manner.
  • Successfully trained international/domestic clients to utilize the revenue management application to create ad hoc reporting, custom dashboards and pricing calendars.
  • Facilitated weekly meetings to provide status updates to the Vice President, Director and team members that include risks and revisions that focus on key issues that can impact project deliverables.
  • Worked with the data acquisition team, QA, development and end users to gather requirements using the Agile/Scrum methodologies to provide prioritization and tracking support.
  • Identified areas of quality improvement and resolved data quality issues through error detection, process improvement and process design strategies.
  • Exercised continuous improvement strategies by evaluating, developing, and implementing efficient processes in support of data acquisition.
Project, 01/2008 to 01/2014
Implementation
  • Secured $1.5M in organizational revenue through the implementation of customer subscriptions; dedication to customer satisfaction and ensured repeat business.
  • Triaged customer tickets to various cross-functional teams by using Sales Force and Rally to ensure data issues were solved in a timely manner.
  • Assigned responsibilities to team members ensuring that complex projects meet the deadline dates.
  • Performed User Acceptance Testing (UAT) by testing scripts for system configuration changes based on business requirements for new Business Intelligence (BI) product lines.
  • Subject Matter Expert (SME) for the Demand360 and Demand Position applications.
  • Partnered with third-party vendors, cross-functional teams and clients to develop implement and improve business processes.
  • Facilitated end-user training efforts which included training presentations, creation of user documentation, best practices and hands-on training exercises for internal colleagues in the US and internationally.
  • Authored technical implementation manuals for three BI products and created a step-by-step guide for implementing subscriptions.
  • Streamlined troubleshooting and exceptions lists by developing simple, succinct, easy to use checklists.
  • Queried relational databases using SQL to retrieve data sets for analysis and reporting.
Education
Agile for All, Certified Scrum Master: 2019
Agile for All, Certified Scrum Product Owner: 2017
Nintex Promapp, Certified Promapp Trainer (Promaster): 2017
Master of Science: Information SystemsStrayer University
Bachelor of Science: Management Information SystemsNorfolk State University
Summary
Experienced Information Technology professional with a proven track record of driving client focused results in a matrix environment. Astute at managing multimillion dollar complex projects using several SDLC methodologies and best practices. Demonstrating strong resolve to succeed and lead by example. Ability to meet milestones under compressed timelines and formulate strategies to address competing priorities.
Certifications
Project Management Institute (PMI), 2015 Atlanta Ronald McDonald House Charities, 2016 IIBA (International Institute of Business Analysis) 2017 Rogers, 2 Moneke Rogers, 2
Highlights
  • Project & Product Management
  • Business Analysis & Requirements Gathering
  • Data Analysis & Process Improvement
  • Quality Assurance & User Acceptance Testing
  • Data Warehousing & Business Intelligence
  • Leadership, Mentoring & Team Building
  • Training & Development
  • Stakeholder Engagement
  • Customer Relationship Management
  • Implementation & Software Development
  • Microsoft Windows Server 2003 - Active Directory Terminal Services,
  • Microsoft SQL Server 2000, Exchange Server 2003 & 2007, Microsoft SharePoint 2013, Microsoft Project 2000, 2013 & 2019, Microsoft Office Suite 2013, 2016, 2019, Windows 7, Vista, XP, 2000, Microsoft Teams (Office 365), Microsoft Visio 2016,
  • Right Now Services (CRM), Sales Force (CRM), Rally, JIRA/Confluence, SmartQ, Trello, Alfresco, Stipo STEP (Content Management Software), Promapp (Process Mapping Application), HP ALM (Application Lifecycle Management/Quality Center), CA Clarity PPM Administration, Cisco WebEx, MirrorOp, Service Now,
  • Intuit Track-IT, ESoft Instagate 3.1, Symantec Antivirus Corporate Edition System Center, Oracle 11G, Toad, My SQL 14.12, Putty v. 60,
  • Active Directory, HP, Process design, User training
  • Ad, Inventory, Process Improvement, User documentation
  • Agile, Team Building, Processes, Toad
  • Antivirus, Leadership, Process management, Track-IT
  • Automotive, Notes, Product manager, Trainer
  • Business Analysis, Director, Product Management, Training materials
  • BI, Managing, Project plans, Troubleshooting
  • Business Intelligence, Meetings, Quality, Visio
  • Business processes, Mentoring, Quality Assurance, Vista
  • Business process analysis, Exchange Server, QA, Workflow analysis
  • Cisco, Microsoft Office Suite, Quality improvement, Workshops
  • CA, Office, Quick
  • Concise, Microsoft Project, Relational databases
  • Content Management, Microsoft Visio, Reporting
  • Continuous improvement, Microsoft Windows, Requirement
  • CRM, Windows 7, Requirements Gathering
  • Customer Relationship Management, 2000, Sales
  • Clients, 3.1, Scripts
  • Customer satisfaction, Modeling, Software Development
  • Data acquisition, My SQL, Microsoft SQL Server
  • Data Analysis, Enterprise, SQL
  • Data Warehousing, Oracle, Stories
  • Delivery, Order Management, Strategy
  • Features, Organizational, Supply Chain
  • Focus, Presentations, Symantec
  • Functional, Pricing, System configuration
Skills
  • Project & Product Management
  • Business Analysis & Requirements Gathering
  • Data Analysis & Process Improvement
  • Quality Assurance & User Acceptance Testing
  • Data Warehousing & Business Intelligence
  • Leadership, Mentoring & Team Building
  • Training & Development
  • Stakeholder Engagement
  • Customer Relationship Management
  • Implementation & Software Development, Microsoft Windows Server 2003 - Active Directory Terminal Services,
  • Microsoft SQL Server 2000, Exchange Server 2003 & 2007, Microsoft SharePoint 2013, Microsoft Project 2000, 2013 & 2019, Microsoft Office Suite 2013, 2016, 2019, Windows 7, Vista, XP, 2000, Microsoft Teams (Office 365), Microsoft Visio 2016,
  • Right Now Services (CRM), Sales Force (CRM), Rally, JIRA/Confluence, SmartQ, Trello, Alfresco, Stipo STEP (Content Management Software), Promapp (Process Mapping Application), HP ALM (Application Lifecycle Management/Quality Center), CA Clarity PPM Administration, Cisco WebEx, MirrorOp, Service Now,
  • Intuit Track-IT, ESoft Instagate 3.1, Symantec Antivirus Corporate Edition System Center, Oracle 11G, Toad, My SQL 14.12, Putty v. 60,,
  • Active Directory, ad, Agile, Antivirus, Automotive, Business Analysis, BI, Business Intelligence, business processes, business process analysis, Cisco, CA, concise, Content Management, continuous improvement, CRM, Customer Relationship Management, clients, customer satisfaction, data acquisition, Data Analysis, Data Warehousing, delivery, features, focus, functional, HP, Inventory, Team Building, Leadership, Notes, Director, managing, meetings, Mentoring, Exchange Server, Microsoft Office Suite, Office, Microsoft Project, Microsoft Visio, Microsoft Windows, Windows 7, 2000, 3.1, Modeling, My SQL, Enterprise, Oracle, Order Management, organizational, presentations, pricing, process design, Process Improvement, processes, process management, product manager, Product Management, project plans, Quality, Quality Assurance, QA, quality improvement, quick, relational databases, reporting, requirement, Requirements Gathering, Sales, scripts, Software Development, Microsoft SQL Server, SQL, stories, strategy, Supply Chain, Symantec, system configuration, user training, user documentation, Toad, Track-IT, Trainer, training materials, troubleshooting, Visio, Vista, workflow analysis, workshops
    • Build Your Own Now

    DISCLAIMER

    Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

    Resume Overview

    Companies Worked For:

    • Genuine Parts Company, NAPA Corporate HQ-IT
    • TravelClick
    • Implementation

    School Attended

    • Strayer University
    • Norfolk State University

    Job Titles Held:

    • Business Analyst (BA) III
    • Project Manager, Business Lead
    • Project
    • Mentored Intern Business Analyst, Process Analyst & PMO Analyst

    Degrees

    • Agile for All, Certified Scrum Master : 2019
      Agile for All, Certified Scrum Product Owner : 2017
      Nintex Promapp, Certified Promapp Trainer (Promaster) : 2017
      Master of Science : Information Systems
      Bachelor of Science : Management Information Systems

    Similar Resumes

    View All
    BA-Analyst-resume-sample

    BA Analyst

    T-Mobile

    Orlando, Florida