Business Analyst Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Manager with extensive experience in banking who possesses full knowledge of payment operations, product marketing, U.S. and Global Clearing Systems. A strategic planner and for a history of successfully delivering product initiatives and systems conversions on time and with positive results. A manager with a proven track record for analyzing and resolving complex Business, User and Compliance sensitive issues. Motivated banking professional possessing a strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and quickly processing transactions.
Windows, Word, Excel, Access, PowerPoint, Project, Visio, Quality Center, ACI Intranet Payment, System, Montran Payment System, Midas DBA, GIFTS, IntelliTRACS, Database Admin and MQ Hub, ACE Pelican Application, Fircosoft Compliance application , Smartstream (Comfort / Corona reconciliation ), Profile DDA and SWIFT.
Work History
Business Analyst, 10/2006 to Current
Saic (Science Applications Int.)Newport, RI,
  • Responsible for Business Applications support and Project Management for Deposit applications.
  • Analyzes the needs of the organizations constituency in order to identify opportunities for improving the business processes.
  • Extensive experience conducting client interviews, high-level reviews, focus groups to derive and execute action plans, and meeting deadlines while following industry standards and best practices.
  • Worked with Management, upper Management, Business Owners/Stake holders, JGM's /GM's, Compliance Management and Audit in order to obtain sign-off for projects and test result approvals prior to production implementation of new processes.
  • Managed New York Clearing House projects TCP/IP project, SWIFTNet, MPLS communications changes and yearly Mandatory compliance changes.
  • Generate procedural documentation for various applications such as: Montran, SWIFT, Loan applications and ACH.
  • Generate Specification Documentation for Product Development and Mandatory Standards changes for the Federal Reserve, CHIPS and SWIFT.
  • Responsible for Application production Support on a 24/7 basis inclusive of the following:.
  • Testing via SDLC and Project Governance procedures.
  • Production Application Validations - once enhancements, code changes or maintenance have been migrated to production environment.
  • Production issues which are mission sensitive for the bank and required immediate resolution.
  • Managed Application upgrades and Application replacement projects which have resulted in improved Payment and Information processing.
  • Ace Pelican Application - Payment Enrichment application Project Management and testing of all Custom Payment Processing Rules.
  • Fircosoft Application - Payment Compliance application Project Management and testing of all components Payment Filtering, File Filtering and Online Filtering.
  • Unit testing of applications Algorithms, Applications rules, and List import.
  • SunGard Intellitracs Investigations Application - Managed the deployment of this application in North America and EMEA UK.
  • Payment Processing Application projects such as: Product Amendments, Compliance / AML related projects and reporting requirements.
  • Peripheral Application testing with Payment Processing applications inclusive of Interface and Database changes and upgrades.
Section Manager Operations Manager, 05/1988 to 06/2006
  • Managed (3) direct reports and a staff of (35).
  • Managed all business flow decisions.
  • Worked closely with Regulatory, Compliance and Marketing in the areas of Product Development and Corporate Risk.
  • Responsible for Funds Transfer - ACH, Wire Communications (SWIFT and Telex), Investigations, Check Processing (Check 21) and Collection business lines.
  • Managed Audit review (Internal, External and Federal Reserve) with all examination results being Satisfactory and above (four consecutive # 1 ratings from the Federal Reserve).
  • Managed projects related to Products, System enhancements, SWIFT, Federal Reserve, CHIPS and Payment Straight Through processing.
  • Reviewed and signed off on all BRD (Business Requirement Documents) and FSD (Functional Specification documents) for all projects related to MTS (Money Transfer.
  • System), mid-range systems and product development as well as product enhancements.
  • Insured all Compliance programs (AML, KYC, Patriot Act, OFAC and FinCen) were incorporated into the business line and adhered to by all staff.
  • Implemented and monitored policies relating to OFAC, EDD, AML, KYC and Travel Rule for business lines.
  • Created all Risk Assessment Documentation in compliance to Sarbanes -Oxley.
  • Managed Straight Through Processing Project - Installed ACE Pelican application into the Payment environment, which increased STP rate from 30% to 81% resulting in an increase in revenue and efficiency.
  • Tested and implemented production changes for the business group on the ACE application related to payments and reference pattern scan.
  • Managed Collection product system enhancement (database and Auto-Scan), which resulted in a 90% auto-file paid rate.
  • The results were reductions in operating expense and new customers for the product line.
  • Created Business continuity plans that were tested and approved by executive management.
  • Created training and presentation materials for Marketing and Customer training sessions which provided clients and internal marketing officers with an accurate overview of the products and cash management tools available.
  • Managed system and product implementation projects.
  • Product delivery ingredients including User Acceptance Testing, Procedures and Market distribution.
  • Created Business continuity plans that were tested and approved by executive management.
  • Developed a team environment and instituted procedures that resulted in a decrease in external errors and improved productivity rates.
  • Worked closely with overseas branches and representative offices on production issues, critical investigations and client product requests.
  • Worked with Senior Management reviewing the Operations areas Department reports related to Processing, Accuracy, Staff, customer satisfaction and pain point issues.
Trade Finance Investigator, 1986 to 1988
Fluent in Spanish
Bachelor of Science: Business and City Planning , Expected in 1982
State University of New York Buffalo - Buffalo, NY

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School Attended
  • State University of New York Buffalo
Job Titles Held:
  • Business Analyst
  • Section Manager Operations Manager
  • Trade Finance Investigator
  • Bachelor of Science

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