Business Analyst Resume Example Aviva Insurance

BUSINESS ANALYST

Summary

Experienced business analyst successful in writing system requirements, liaison between IT developers and business community, leading system projects from start to completion.

Highlights

Process improvements
Detailed Functional requirements
Business use cases
Requirements elicitation
Project scope definitions
Outstanding communication skills
Critical thinker

Accomplishments

Authored business requirements (use cases) for new call center front end system displaying customer data, create transactional work flows, follow up reminders, management reporting. Work with it developers, business managers QA and UAT testers from start through completion including overseeing end to end testing, training, implementation and post-implementation.

Supported complex IVR self service system for multiple clients (customer caller identification, authentication, financial transaction processing). Added new clients and functionality.

Experience

February 1753 Key member of conversion team in charge of replacing Call Center front end system and updating existing IVR system working with offshore developers and analysts, developing use cases and test plans, overseeing QA and UAT testing efforts through to production implementation. Fine-tuned new claims and workflow systems resolving defects and process improvements. Continued pivotal role in Production Support and implementation of new clients. Process improvement projects. Trouble shooting customer service, accounting and administration system issues.

Business Analyst
April 2010 to June 2013Aviva Insurance － West Des Moines, IowaProduction support of four legacy administration systems. Converting newly acquired blocks of business, worked with compliance analysts and developers to translate and implement changing laws. System troubleshooting and assisting customer service staff on escalated cases.Testing and deploying new functionality.

Developer Analyst
September 2009 to September 2010Principal － Des Moines, IowaResponsible for development and maintenance of police pages using Image Science Inc Docucorp software. Coded compliance changes, kept forms depository and sequencing database.

Education

MathmaticsUniversity of Minnesota － Minneapolis, Minnesota

Associate of Arts : Business, 1973Lakewood college － St Paul, Minnesota

Accelerated Cobol, 1999Dmacc － Ankeny, Iowa

Resume Overview

Companies Worked For:

Aviva Insurance
Principal

School Attended

University of Minnesota
Lakewood college
Dmacc

Job Titles Held:

Business Analyst
Developer Analyst

Degrees

Mathmatics
Associate of Arts : Business , 1973
Accelerated Cobol , 1999

Business Analyst Resume Example

Resume Score: 70%

Resume Overview

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