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Business Analyst Resume Example

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BUSINESS ANALYST
Summary
Experienced business analyst successful in writing system requirements, liaison between IT developers and business community, leading system projects from start to completion.
Highlights
  • Process improvements
  • Detailed Functional requirements
  • Business use cases
  • Requirements elicitation
  • Project scope definitions
  • Outstanding communication skills
  • Critical thinker
Accomplishments

Authored business requirements (use cases) for new call center front end system displaying customer data, create transactional work flows,  follow up  reminders, management reporting.  Work with it developers, business managers QA and UAT testers from start through completion including overseeing end to end testing, training, implementation and post-implementation.

Supported complex IVR self service system for multiple clients (customer caller identification, authentication, financial transaction processing).  Added new clients and functionality.

Experience
February 1753 Key member of conversion team in charge of replacing Call Center front end system and updating existing IVR system working with offshore developers and analysts, developing use cases and test plans, overseeing QA and UAT testing efforts through to production implementation.  Fine-tuned new claims and workflow systems resolving defects and process improvements.  Continued pivotal role in Production Support and implementation of new clients.  Process improvement projects.  Trouble shooting customer service, accounting and administration system issues.
Business Analyst
April 2010 to June 2013 Aviva Insurance － West Des Moines, Iowa Production support of four legacy administration systems.  Converting newly acquired blocks of business, worked with compliance analysts and developers to translate and  implement changing laws.  System troubleshooting and assisting customer service staff on escalated cases.Testing and deploying new functionality.
Developer Analyst
September 2009 to September 2010 Principal － Des Moines, Iowa Responsible for development and maintenance of police pages using Image Science Inc Docucorp software.  Coded compliance changes, kept forms depository and sequencing database.
Education
Mathmatics University of Minnesota － Minneapolis, Minnesota
Associate of Arts : Business, 1973 Lakewood college － St Paul, Minnesota
Accelerated Cobol, 1999 Dmacc － Ankeny, Iowa
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Resume Overview

Companies Worked For:

  • Aviva Insurance
  • Principal

School Attended

  • University of Minnesota
  • Lakewood college
  • Dmacc

Job Titles Held:

  • Business Analyst
  • Developer Analyst

Degrees

  • Mathmatics
    Associate of Arts : Business , 1973
    Accelerated Cobol , 1999

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