Business Analyst Resume Example
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Authored business requirements (use cases) for new call center front end system displaying customer data, create transactional work flows, follow up reminders, management reporting. Work with it developers, business managers QA and UAT testers from start through completion including overseeing end to end testing, training, implementation and post-implementation.
Supported complex IVR self service system for multiple clients (customer caller identification, authentication, financial transaction processing). Added new clients and functionality.
April 2010 to June 2013Bickford Senior Living － Macomb , ILProduction support of four legacy administration systems. Converting newly acquired blocks of business, worked with compliance analysts and developers to translate and implement changing laws. System troubleshooting and assisting customer service staff on escalated cases.Testing and deploying new functionality.
September 2009 to September 2010T. Rowe Price － New York , NYResponsible for development and maintenance of police pages using Image Science Inc Docucorp software. Coded compliance changes, kept forms depository and sequencing database.
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Resume Overview
School Attended
- University of Minnesota
- Lakewood college
- Dmacc
Job Titles Held:
- Business Analyst
- Developer Analyst
Degrees
- Mathmatics
Associate of Arts : Business , 1973
Accelerated Cobol , 1999
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