Business Analyst Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
MS Word, Excel, PowerPoint, Visio, SQL, Microsoft SQL Server Management Studio, Power BI, SharePoint, and PowerPoint.
Business Analyst, 08/2017 to Current
Valmet Corporation Norcross, GA,
  • Recruited by the City of Virginia Beach to capture, analyze and document business requirements with a solution-based approach, develop Business Cases, and Cost Estimation Models, supporting IT modernization project submissions exceeding $250k.
  • 5 Years' experience functioning in the capacity of a Business Analyst; all current efforts contribute to supporting the IT Master Technology Plan (MTP) 2.0.
  • Participated in drafting and revising 12 business cases, IRB PowerPoint decks, and resource cost estimates.
  • Facilitated project team meetings ensuring projects remained in scope and on schedule.
  • SharePoint Administration and site creation for project documentation, time tracking, and other uses directed by the IT Manager.
  • In conjunction with IT Management, performed document quality assurance checks to assure accuracy.
Business Analyst, 05/1999 to 08/2017
Valmet Corporation Oklahoma, PA,
  • Participated in a multi-year effort, transforming Verizon disparate IT systems into modern, flexible architecture that maximized the use of limited resources.
  • Provided departmental IT governance, policy, and oversight processes to ensure secure, efficient, and cost-effective use of IT and Human resources.
  • Translated Data outcomes into measurable actions.
  • CEO awarded Circle of Excellence in 2009; Director selected MVP in 2015.
  • In conjunction with legacy Verizon and MCI analyst, defined an on-site repository solution integrating all government client IT services into a central repository increasing security and reliability.
  • Managed application defects resolution efforts affecting automated systems supported eight departments within Government Network Service Assurance.
  • Defined automation workflow timing requirements in support of enhancing and automating circuit testing software.
  • Performed gap analysis to identify capability gaps within the organization, and evaluate alternative solutions that will fulfill the business needs Participated in creating test cases validating remote circuit testing software requirements.
  • Utilized interviews and user stories to ascertain functional and non-functional attributes surrounding Verizon's Automated Ticketing Distribution application design.
  • Provided Automated Ticketing Distribution application superuser credentials allowing platform management in support of eight departments.
  • Managed automated circuit testing software UAT efforts associated to Scope, Resources, and Scheduling.
  • Manager - Responsible to the Director of IT Supporting Federal, State, an Local Government Entities.
  • Overseen 3 supervisors in managing 50+ large scale global and enterprise technology incidents daily.
  • Assisted with optimizing business process efficiencies utilizing the Six Sigma DMAIC process to accomplish measurable business process improvements.
  • Provided Executive Management monthly comprehensive operational, project, and performance briefs.
, 08/1991 to 05/1999
Bickford Senior Living Bourbonnais, IL,
  • Key responsibilities entailed processing classified messages, managing LAN/WAN connectivity, and providing Tier 1 Helpdesk functions.
  • Carried out assignments within classified ecosystems requiring Top Secret Security Clearances.
  • Awarded three Navy Achievement Medals for demonstrating Zeal, Leadership, and Integrity.
  • Honorable Discharge.
  • Naval Oceanographic Processing Facility - Information Systems Technician.
  • Supervised 8 in personnel in processing 150+ mission critical messages weekly.
  • Rendered assistance concerning the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems.
  • Utilized network modeling techniques to analyze, test and evaluate networking and data communications systems.
Information Systems Technician, to
The Morning Star Company , ,
  • Pivotal in digitizing paper message traffic yielding greater security and reliability.
  • Operated the Defense Messaging Systems, NAVMACS, and provided message handling, storage, and retrieval of incoming and outgoing messages afloat and ashore.
  • Restored classified and unclassified RF communication systems that supported exchange of voice, data, video and imagery using terrestrial or satellite frequency spectrums.
Education and Training
M.S: Business, Expected in
Analytics Grand Canyon University - Phoenix, Arizona
M.B.A: Project Management, Expected in 2016
Strayer University - Morrisville, NC
Project Management
Bachelor of Business Administration: , Expected in 2014
Strayer University - Morrisville, NC
analyst, application design, approach, automation, Business Analyst, Business Analysis, develop Business, BI, business process, computer hardware, cost reduction, Critical Thinking, client, Data Analysis, data communications, documentation, drafting, electronic mail, Executive Management, functional, Government, Human resources, Information Systems, IT Management, LAN, Leadership, Local Government, Director, managing, meetings, Messaging, Excel, exchange, PowerPoint, SharePoint, MS Word, modeling, Navy, Naval, enterprise, Network, networking, operating systems, personnel, Problem Solving, processes, Process Modeling, quality assurance, Research, Scheduling, SDLC, Six Sigma, testing software, Microsoft SQL Server, SQL, stories, Strategic Planning, System Analysis, Technician, video, Visio, WAN, word-processing, workflow
Activities and Honors

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School Attended
  • Analytics Grand Canyon University
  • Strayer University
  • Strayer University
Job Titles Held:
  • Business Analyst
  • Business Analyst
  • Information Systems Technician
  • M.S
  • M.B.A
  • Bachelor of Business Administration