Business analyst with successful experience in eliciting, analyzing, and documenting requirements for business processes, policies, and information systems. Worked as a liaison among business stakeholders to understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals. Highly passionate, persuasive and articulate, able to achieve results others believed to be impossible. Offer outstanding team leadership, conflict resolution skills, presentation skills, and well-developed interpersonal skills. Exceptionally organized, disciplined, self-motivated, analytical and posses the ability to motivate and direct others in a supportive and cooperative team environment. Creative thinker, detail oriented, accountable, highly dependable, Computer literate, and familiar with Internet applications.
Business process analysis and improvement
Mentoring and coaching
Requirements specification gathering and documentation
Forecasting and planning
Business Analyst September 2012 to CurrentPrime Therapeutics, LLC － Eagan, MN
Developed requirements, specifications, workflows, processes, test cases and recommendations for product development, system enhancements, client implementations, regulatory and industry directives, and process improvement initiatives.
Worked directly with business and functional users to support and improve existing applications and processes.
Resolve business and technical problems by Identifying, evaluating, and implementing improvements to processes and applications.5 Managed tasks and deliverables and report on project status as necessary.
Serve as project lead for simple- to medium-complex projects and/or work streams.
Ensured the completeness and quality of product/project testing by overseeing the overall testing process and through the preparation of test case scenarios, use cases, and test scripts.
Analyze and document test results.
Participate in integrated client testing.
Real Estate Funder March 2012 to September 2012Hiway Federal Credit Union － Saint Paul, MN
Book and fund all mortgages, including reviewing and updating required post closing information in various databases Prepare and sale mortgage files to secondary markets and post all secondary market loan sales Escrow analysis Portfolio balancing and investor reporting Reconcile net XP proceeds on all funded mortgages to General Ledger disbursement.
Member Service Representative April 2008 to March 2012Hiway Federal Credit Union － Saint Paul, MN
Open and process all legal accounts and death claims.
Inspect and verify the work of all Member Service Reps to make sure that their work is within guidelines and policies of the credit union Actively cross-sell credit union products and services Establish new membership while seeking to maximize product and service usage with new and existing credit union members.
Research and resolve member complaints Pull and analyze a member's credit report Make recommendations based on the analysis of the credit report.
Personal Banker September 2007 to April 2008Wells Fargo Bank － Woodbury, MN
Build and maintain long term relationships with customers Proactively sell products and services to customers Process new accounts openings and loans Research and effectively resolve customer's complaints and inquiries Take in, process and close home equity and small business loans.
Member Service Representative May 2005 to September 2007Endura Financial Federal Credit Union － Brooklyn Center, MN
Solicit and process new accounts openings Process and close loans (personal and home equity loans) Research and effectively respond to member requests Accurately and timely process member requests and or transactions Cross-sell and refer Credit Union products and services to members Respond to incoming calls and emails inquiries.
Vice President of Finance September 2003 to December 2005MCTC Student Senate － Minneapolis, MN
Maintain and administer accurate records of Student Senate and MCTC club budgets Develop and monitor all budgets funded by the student life/activities fee within the guidelines of system and college or university policies Report budget to the Student Senate and Executive Committee weekly or as needed Responsible for posting the Club Budget Reserve balance with all transactions for the fiscal year.
Master of Arts : Business Management, 8 2009Saint Mary's University of MinnesotaBusiness Management
Bachelor of Science : Business, 7 2007Saint Mary's University of MinnesotaBusiness
Business Analysis Certificate : 5 2012University of Minnesota
A.S. Degree : Business Administration, 5 2005Minneapolis Community and Technical College (MCTC)Business Administration
Master of Science : Software Engineering, 12 2015University of Saint ThomasSoftware Engineering
balance, Book, budgets, Budget, Business Analysis, closing, Credit, client, databases, product development, equity, functional, General Ledger, legal, market, policies, process improvement, processes, project lead, quality, reporting, Research, sales, scripts
Minneapolis Community and Technical College (MCTC)
University of Saint Thomas
Job Titles Held:
Real Estate Funder
Member Service Representative
Vice President of Finance
Master of Arts : Business Management , 8 2009 Bachelor of Science : Business , 7 2007 Business Analysis Certificate : 5 2012 A.S. Degree : Business Administration , 5 2005 Master of Science : Software Engineering , 12 2015
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