Advanced Microsoft Suite Knowledge (Pivot tables, Filters, Charts)/PowerPoint/Visio/Outlook)
12/2014 to Current
Business AnalystPG&E － San Ramon, CA
Responsibility for leading end to end resource management processes including Onboarding/Off-boarding for multiple portfolio resources.
Coordinating resource management functions with IT Sourcing, Local IT Support, and other organizations to facilitate onboarding activities, forecasting Funds for Purchase Orders, resolving resource/vendor related issues.
On-boarded over 60 resources in 2015.
Managing Key Resource and Contract Financial documentation which is helps to track Purchase Orders and remaining funds (used to forecast PO funds), total number of resources in the organization.
Facilitate Project Status meetings for Key and Goal projects and create executive status reports based on performance of the project.
Utilize SAP Front End Prod Financials for running Transaction queries to look up POs/Run Time reports/Look up Project Order Numbers.
Utilize SAP Supplier Relationship Management to Process Goods Receipts/Invoices/Look Up Vendor Contracts/Track new PO and Change Order requests Troubleshoot and Resolve SAP Application Issues pertaining to Resource Timesheets.
Track and Manage Software Maintenance renewals valued from $1000's to over $100,000's ensuring timely renewals, validating new product quotes from vendors with existing, facilitating renewals through IT Sourcing.
Work with vendors to CWA (Contract Work Authorization) SOWs based on PG&E best practices to facilitate new vendor acquisitions.
Forecast funds/amounts based on Purchase Order and Contract Extensions of Resources.
Ad-Hoc Reporting (Financial and Resource) using Excel reports Process Modeling and Gap Identification, Use-Case Development SMC (Service Management Center) Reports to report on key project performance metrics.
06/2010 to 06/2014
Business Operations AnalystKaiser Permanente － Pleasanton, CA
Created and maintained ownership of official issue tracking and reports and key project documentation over 5 years (repository of issues, tracking issue status updates, action items, issue closure evidence- Using this data, created excel reports through drop downs, filters, formulas, pivot tables.
Analyzed existing Point of sale (credit card processing) applications and successfully coordinated UAT testing to certify 15 critical Point of sale applications with new Windows Operating System and other security tool dependencies.
Participated with Business clients in Remedy 7.6 UAT testing and provide report of findings.
Identified and analyzed users that processed payments in Gift shops for PCI Compliance Awareness Training.
Created a project plan, communicated training materials project closure.
Project Management Experience- Developed project plan, scope definition, communication plan, task assignments on key implementation projects to customers.
Conducted Pilot and UAT testing with business users and managed responsibility for end-to-end implementation of a security product to over 10,000 Point of sale workstations in 8 regions with cross-functional teams.
Provide customer support on change requests on Remedy - Analyzed impact of changes and collaborated with multiple groups to identify solution and coordinate resolution.
Gathered requirements associated with Point-of-sale compliance findings, developed relationships with customers to identify solutions and drive issue resolution through encouragement.
Developed process flow diagrams for current processes and provide training off-shore team member.
04/2009 to 05/2010
Business AnalystAPI Systems Inc, Kaiser Permanente － Pleasanton, CA
Received 3 week professional Business Analysis training on requirements solicitation, modeling.
Facilitated weekly issue status meetings via Web-ex with over 50 attendees to communicate open issues, identify next steps, follow-up on action items, and build long term customer relationships.
Created and maintained project status reports using excel and power-point - also created high-level status metrics presentations for senior management.
01/2009 to 02/2009
Worked with the Cisco Local IT support team to troubleshoot desktop/laptop issues and resolve over 500 virus/malware cases across Cisco enterprise.
Performed data backup/restore of builds, used Remedy system to document status updates for support cases.
Remote desktop support using Net-meeting for desktop/laptop issues to the clients.
Onsite Desktop Support on Work-Orders and Incidents associated with Software/Hardware/Network.
Payment Card Industry Professional Certification
Bachelor of Science: Management Information SystemsSan Jose State University － San Jose, CAManagement Information Systems
Technology, Product Reviews
*International Travel and Photography
acquisitions, Ad, backup, Business Analysis, Business Objects, Charts, Cisco, Hardware, Contracts, credit, Critical Thinking, clients, customer support, Data Analysis, documentation, senior management, Financials, Financial, forecasting, functional, Funds, IT Support, Lotus Notes, Managing, meetings, Excel, Net-meeting, Microsoft Suite, Windows Operating System, Outlook, power-point, PowerPoint, Share-point, modeling, enterprise, Network, next, PCI, Pivot tables, POs, presentations, Problem solving skills, processes, Process Modeling, Project Management, Project Coordination, relationship building, Relationship Management, Reporting, Routing, SAP, Desktop Support, training materials, Troubleshoot, Vendor Management, Visio
*Technology, Product Reviews
*International Travel and Photography