Highly-motivated community service professional skilled at networking, media outreach and relationship development.
Flexible and versatile team player who maintains a sense of humor under pressure.
Excellent teacher/trainer; patient and effective while working with a wide range of personalities.
Accomplished in identifying and solving quality assurance problems.
Successful in learning and comprehending new systems and methods
Able to make difficult decisions in stressful situations
Acted as the department "go-to" person for challenging calls and as the primary mentor for new employees. Received “Nomination as Employee of the Quarter 4th quarter 2008 for "Outstanding Performance”.
Hand-picked to re-vamp the Bus Promotion Program, creating a 31% increase in guests visiting the property and 11 new vendors.
Organized the logistics of 28,000 repairable items, utilizing computer systems and coordinating with personnel.
Successfully led a group of 350 personnel resulting in the 100 percent repair of 16,000 components.
Coordinated work assignment, evaluated performance and disciplined a 20 member team. Instructed, supervised and evaluated the performance of groups up to 250.
Greeted and registered guests and issued room keys.Greeted all guests in a courteous and professional manner. Answered department telephone calls within three rings, using correct salutations and telephone etiquette.Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.
Coordinated the scheduling of Turnaround Buses for assigned program. Collected and entered statistical data into databases.Maintained up-to-date and accurate program files and records. Greets guests on Turnaround buses, explaining the many advantages of visiting the property.
Managed receipt, storage and issue of more than 28,00 repairable components.
Led nine Quality Assurance Representatives, providing direction and guidance. Successfully completing over 100 workcenter audits and monitors
Trained and instructed subordinates and supported units on Line maintenance of aircraft.
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