Bus Operator Resume Example New York City Transit Authority (NYCTA)

BUS OPERATOR

Summary

I Jerrel Malone am aKnowledgeable Dispatcher with over 20 years of experience as New York City Transit Authority (NYCTA) Bus Operator. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.

I am a Focused Dispatcher with more than 3 years' expertise. Capable of finding the best routes for drivers. Looking to join NYCTA in the role of. Superintendent of Transportation.

Dynamic and well-trained Dispatcher used to stressful environments. Promoting great customer service and active listening,communication,computer,management problem solving and custumers service skills. Looking to join this busy organization as a Superintendent..

Dynamic Pusher successful in scheduling and dispatching drivers to appropriate locations accurately and according to customer specifications. Proficient in logistics management and directing fleet operations to ensure top-notch service. A methodical worker with expertise in [Area of expertise]. Looking to transition to a new opportunity utilizing [Skill] skills.

Focused Dispatcher with more than [Number] years' expertise. Capable of finding the best routes for drivers. Looking to join [Name of Company] in the role of [Job Title].

Customer-driven Pusher with over [Number] years' experience in the transportation industry. Adept in conferring with clients to answer questions and resolve problems to ensure excellent service. Exceptionally organized and detail-oriented with managing driver assignments to deliver cargo to customers and vendors. Eager to transition these skills to a new opportunity.

Skills

Mentoring and training
Policies and procedures
Team building and leadership.
Troubleshooting skills
Fluent in Dutch, Spanish, and English
Dispatch of operators.
Critical decision-making
Transportation management

Customer service
Fleet operations
Company procedures
Route planning
Adjusting routes
Service planning
Delegating work
Customer relationship management

Experience

08/1996 to 01/2017

Bus OperatorNew York City Transit Authority (NYCTA) － Brooklyn , New York

Transported passengers safely in all traffic and weather conditions by following the guidelines of State Article 19A Division of Operational Instructions and NYCTA rules and regulation.
Provided information to passengers, including route, schedule and fare information.
Maintained timely adherence to schedules and safety protocols.
Assisted passengers with stowing and retrieval of various items, including luggage, briefcases and small items left on the bus. followed new routes instruction each day based on construction detours train breakdowns and passenger requirements.
Obeyed all DOT rules and regulations in addition to local laws and stipulations.
Assisted disabled passengers in boarding and exiting bus.
Performed all duties with personable communication and professionalism including bus operation and passenger interaction.
Completed semi-skilled repairs and maintenance services to maintain vehicle in good working order.
As a Shifter which I worked most of Bus operators career I Received and submitted passenger fares and prepared Buses for the next day of service by having them prepped for cleaning making Shure they are safe for the road my submitting the ovcr cards to maintenance for the adequate repairs of any defect on each bus as a shifter which I worked all of my career as a Bus Operator.

01/2000 to 08/2018

PresidentSuriname Day Federation － Queens, NY

United the Surinamese community in NYC by providing a safe environment for celebration, food, dancing, and cultural exchange
Communicated with potential vendors by discussing permit requirements, menu items, and fee payments
Collaborated with Federation Board to assess yearly goals

01/2018 to Current

Transportation DispatcherNew York City Transit Authority (NYCTA) － New York, NY

Facilitate Workplace Safety Workshops by instructing and motivating drivers which resulted in adequately prepared bus operators
Collaborate with co-dispatchers and maintenance department to secure suitable buses for daily routes
Conduct Sexual Harassment courses to increase a safe work environment for all employees
Monitor and regulate daily bus schedules using company tablets and computers in bustrek or the depot to maintain safe and timely transportation throughout NYC
Investigate incidents/accidents involving buses within my authority
Organize Emergency Shuttles when train service is interrupted
Utilized active listening and intelligent open-ended questioning to help build lasting relationships with customers.
Provided customers contacting call center with exceptional service and support.
Assessed various driving routes and identified best paths to maximize productivity and cost-efficiency.
Monitor and regulate daily bus schedules using company tablets and computers in bus trek or the depot to maintain safe and timely transportation throughout NYC
As a General dispatcher I checked paperwork such as license check from bus operators to ensure their standards are met in order to operate any NYCTA vehicle safely and are medically fit for duty prior to dispatching bus operators to make sure that all details were accurate.
Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
As a Crew Dispatcher accurately and efficiently responded to daily request from the AGM,GST,The maintenance department the command center any other managers and the Bus operators union to ensure the required number of buses and operators for daily safe operations.
Devised and implemented work Rules for subordinate and insubordinate employees to check quality and consistency of work against organizational standards.
Responded to any daily roadside assistance calls as reliefs based on what I was dispatched to from the command center customer assistance breakdowns ,accidents depending on operators locations and type of call.

Education and Training

01/1996

Transportation Management ProgramJohn Jay College of Criminal Justice of The City University of New York － New York, NY

Funded by New York City Transit Authority (NYCTA)

Courses: - Transportation Manager Operation

- Organizational Behavior

- Finance and Budget Operations

High School DiplomaAbu Hanifa High School, － Suriname South America

Associate of Applied Science: Applied Dutch,Economics,Chemistry And Accounting.H.A.V.O. － Suriname ,South America.

Resume Overview

Companies Worked For:

New York City Transit Authority (NYCTA)
Suriname Day Federation

School Attended

John Jay College of Criminal Justice of The City University of New York
Abu Hanifa High School,
H.A.V.O.

Job Titles Held:

Bus Operator
President
Transportation Dispatcher

Degrees

Transportation Management Program
High School Diploma
Associate of Applied Science : Applied Dutch,Economics,Chemistry And Accounting.

Bus Operator Resume Example

Resume Score: 80%

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