Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.
• Developed listening skills
• Customer service oriented
• Enthusiastic developer of good relation with client
•Follow safety rules as students board and exit buses or cross streets near bus stops.
•Comply with traffic regulations to operate vehicles in a safe and courteous manner.
•Maintain order among pupils during trips to ensure safety.
•Report any bus malfunctions or needed repairs.
•Pick up and drop off students at regularly scheduled neighborhood locations, following strict time schedules.
•Prepare and submit reports that may include the number of passengers or trips, hours worked, mileage, fuel consumption, or fares received.
•Keep bus interiors clean for passengers.
•Check to ensure that appropriate changes were made to resolve customers' problems.
•Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
•Determine charges for services requested, collect deposits or payments, or arrange for billing.
•Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
•Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
•Answer customers' questions, and explain available services such as deposit accounts, bonds, and securities.
•Compile information about new accounts, enter account information into computers, and file related forms or other documents
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