To obtain a Mass Communication position that will utilize my comprehensive relations training, abilities and experience to enhance the quality and efficiency of your company. Profile:
*Exhibit motivation and dedication by providing the highest quality of telecommunications
*Extensive communication, interpersonal and consumer relation skills
*An innovative, detailed and dependable professional with extensive organizational expertise and proven ability to multitask
Associates of Fine ArtsForest Park Community CollegeMay 2014
B.A: CommunicationsUniversity of Missouri St. LouisMay 2016Communications
United Health CareAug 2016 to Current
I am responsible for but not limited to the following duties as a Benefit Advocate.
Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence.
Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to include managing their health and well-being by selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider.
Intervene with care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed.
Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient.
Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member.
Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues pertaining to submitted claims.
Provide education and status on previously submitted pre-authorizations or pre-determination requests.
U.M.S.LAug 2014 to Aug 2016
I provided administrative and clerical support to ensure the efficient operation of the department or office.
Assisted the Department director, coaches and assistant coaches by
Answering multiple phone lines and responding to caller's questions or directed the call to the appropriate party, greeted visitors; responded to questions, provided information, instructed or directed visitors to appropriate departments , sorted and distributed incoming mail and processed outgoing mail, maintained inventory of supplies and prepared a list of supplies to be ordered, maintained records of fees collected from the public, within the area of responsibility, and balanced cash receipts.
bus driver MV TransportationAug 2007 to Aug 2012
I was attentive to traffic and weather conditions while staying on schedule and ensuring the safety of passengers.
I ensured that the vehicles were operating properly each day by testing brakes, tires and other components, responsible for maintaining a safe environment within the bus by enforcing rules of conduct and responding to emergencies, kept track of the amount of fuel used, number of students transported and miles driven, which were typically report to supervisors each day.
Corrections Officer I St. Louis City Corrections DepartmentMay 2002 to Aug 2007
Supervised inmates in housing units and those segregated for administrative or punitive measures; instructed inmates in housekeeping and sanitation; supervised the issuance of clothing and other personal effects to inmates.
Made periodic patrols of quarters and work areas and initiated counts of inmates at regular and irregular intervals; maintained control and discipline including use of physical restraint and restraining devices; prevented the introduction of contraband into the institution.
Checked inmate mail for possible contraband; maintained a periodic patrol either inside or outside the institution to ensure the security and integrity of the institution.
Monitored, supervised and screened inmate visitor traffic; monitored IJMS system; observed traffic in and around the compound.
Instructed inmates and maintained control in areas such as the inmate food service area, auditorium, etc.
Observed for signs of disorder or tension and reported such observations to a higher authority; counseled with inmates regarding institutional, domestic or emotional adjustment problems.
Maintained a record of equipment, supplies and other items; maintained and demonstrated proficiency in the use and care of firearms, restraint methods and equipment and emergency measures; maintained knowledge of communication and other electronic equipment; instructed inmates in the proper care and use of institutional equipment.
Maintained master inmate location counts; setup and received inmate counts and was familiar with the entire operation of the Control Room; initiated and participated in search of inmate recreation areas, work areas, and housing units to prevent the introduction of contraband items.