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Broker Account Executive Resume Example

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BROKER ACCOUNT EXECUTIVE
Professional Summary

High-energy, strategic thinking and client-centric sales professional with 8+ years of experience building relationships, cultivating partnerships, resolving complex issues. Strong interpersonal skills and a positive, upbeat personality. Thrives in fast-past environment and motivated to maintain customer satisfaction and contribute to company success. Pursuing a role where hard work and dedication will be highly valued.

Skills
  • Relationship building and management
  • Account servicing
  • Multitasking
  • Customer service
  • Persuasion/ Influencing/ Negotiation
  • Tenacious follow-up
  • Conflict resolution
  • Teamwork/ Collaboration
  • Retention strategies
  • Time management
Work History
Broker Account Executive, 02/2020 to 12/2020
Company Name – City, State
  • Managed sales cycle from first contact to established customer sale and maintained solid customer base, monitoring changes to customer account profiles.
  • Completed over 50 cold calls per day to generate demand and produce qualified leads for Broker Sales Managers.
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Collaborated between clients and support team to resolve issues quickly and effectively.
  • Consistently recorded and maintained account contact activity and opportunity information in Salesforce.
  • Utilized Salesloft as secondary source for prospecting and scheduling introductory calls/ demonstrations.
  • Presented key decision-makers with new and updated account strategies.
  • Used targeted questioning strategies to discover insight on prospect needs and requirements.
  • Identified customer needs and achieved service levels that met and exceeded expectations.
  • Liaised between internal and external stakeholders, clients and various external vendors to develop and implement client solutions.
Territory Account Manager, 12/2017 to 12/2019
Company Name – City, State
  • Used consultative sales approach to identify customer needs & presented product solutions to meet needs
  • Showcased product features to customers & discussed details to overcome objections to lock in sales
  • Developed and nurtured impactful relationships to cultivate loyalty, increasing account usage and satisfaction rates by 70%
  • Provided constant feedback to sales management regarding market trends & factors impacting sales
  • Proven track record in meeting & exceeding monthly & quarterly sales quota
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities
  • Advised, consulted and assisted clients in optimizing sales & marketing strategies by providing focused solutions and recommendations
  • Trained new & existing accounts to maximize database output and functionality
  • Assisted open accounts with unlimited training & direct support to help meet company objectives
  • Honored for breaking company records for top account manager in sales, leading the team 109% in sales contributing to 30% of company revenue 1st year
  • Negotiated prices and set up contracts to finalize the service agreements
Research Associate, 07/2017 to 10/2017
Company Name – City, State
  • Adhered to firms established policies; performed 500+ outbound dials per day to client executives seeking to find human capital opportunities
  • Vetted and prepared qualified clients for closure to support senior sales associates by setting on-site appointments with prospective clients
  • Ability to perform comfortably in highly open, dynamic and collaborative fast pace environment
  • Ongoing comprehensive training and professional development in sales and finance
  • Extraordinary communication skills, recognized for maintaining positive attitude with ability to handle rejection
Sales Associate, Bloomingdales , 06/2014 to 07/2017
Company Name – City, State
  • Generated brand awareness and provided a unique, luxury experience to all customers
  • Engaged with customers to effectively build rapport & lasting relationships
  • Hit daily sales projections by closely monitored department sales metrics driving key promotions
  • Trained new associates with product knowledge, selling techniques, customer service & company procedures
  • Assisted team when handling register operations, organizing stock room, labeling products and cleaning up
  • Identified & settled customer disputes in a professional, pleasant manner
  • Analyzed & properly processed product returns, helping customers with finding alternative merchandise to meet needs
  • Received multiple "Perfect 10" award-winning certificates based on client feedback & satisfaction
  • Grew client book by providing superior customer service, maintaining 30% of total sales 2+ visits
  • Consistently exceeded monthly sales targets by 20% or more, ranking top 5 in sales production every month
  • Maintained positive attitude and long term relationships with Bloomingdale's colleagues
Education
Associate: Liberal Arts And Sciences, 06/2013
Northern Virginia Community College - City
  • Coursework completed towards BA in Psychology
Associate of Arts: Health Sciences, 05/2010
University of Hartford - City, State
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Resume Overview

School Attended

  • Northern Virginia Community College
  • University of Hartford

Job Titles Held:

  • Broker Account Executive
  • Territory Account Manager
  • Research Associate
  • Sales Associate, Bloomingdales

Degrees

  • Associate : Liberal Arts And Sciences , 06/2013
    Associate of Arts : Health Sciences , 05/2010

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