Thorough Billing Specialist offers account management, account reconciliation and invoicing expertise coupled with outstanding time management and data entry capabilities. Focused and meticulous professional with 25 years of comprehensive experience developing and sending bills to customers for services. Solid grasp of MS Office and ER software.
Negotiated between shippers and receivers shipping prices and settlement deals.
Checked paperwork prior to dispatching crew members to maintain accuracy.
Supervised employees to ensure that cargo shipments were transported accurately to and from specified locations while adhering to safety standards.
Maintained vehicle logs, records of cargo or billing statements in accordance with regulations
Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
Effectively resolved complaints by working closely with customers.
Created schedules and dispatched drivers to various sites .
Optimized delivery routes, taking into account traffic, road conditions and other factors.
Responded to customer messages in regards to delivery issues.
Dispatched drivers to meet daily delivery needs for company customers.
12/2022 to Current
Billing CoordinatorCassella Waste Systems, Inc. – Durham, NC,
Input details into accounts and tracked payments.
Completed documentation, reports and spreadsheets of financial information.
Managed daily operations for billing department handling $6000.00 per month in payments.
Responded to telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
Investigated and resolved issues to maintain billing accuracy.
Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
Input payment history and other financial data to keep customer accounts up-to-date in system.
Managed account receivables to maintain payments within net terms.
04/2022 to 04/2023
Shop/Parts CoordinatorAcetransport – City, STATE,
Received and stocked incoming merchandise, arranging items in correct locations.
Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
Controlled daily parts program activities to improve sales and inventory management.
Reduced process lags by implementing process while fulfilling service requests, generating orders, tracking inventory .
Provided assistance to dealer service technicians, outside mechanics and wholesale parts shops.
Increased productivity, effectively managing 3 employees and crew while coordinating dispatching activities and daily ordering processes.
Monitored and adjusted inventory to minimize obsolescence.
Ordered new inventory for parts department and placed specific customer orders.
Restocked merchandise, constructed promotional displays and updated signage.
Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Established individual parts inventory levels to balance stock for maximum inventory turns.
02/2010 to 09/2016
Billing Specialist/ReceptionistFamily Health Care Associates – City, STATE,
Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
Assessed billing statements for correct diagnostic codes and identified problems with coding.
Collected, posted and managed patient account payments.
Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
Executed account updates and noted account information in company data systems.
Investigated and resolved issues to maintain billing accuracy.
Contacted insurance providers to verify insurance information and obtain billing authorization.
Worked with team members and leadership to identify and develop process improvements.
Processed and sent invoices, adjustments and credit memos to customers.
Input payment history and other financial data to keep customer accounts up-to-date in system.
Performed data import, scanning or manual keying processes to verify invoice accuracy.
Answered customer questions to maintain high satisfaction levels.
Performed insurance verification, pre-certification and pre-authorization.
Checked claims coding for accuracy with ICD-10 standards.
Processed invoice payments and recorded information in account database.
Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
Developed strong professional rapport with vendors and clients.
Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
Reconciled codes against services rendered.
Participated in workshops, seminars and training classes to gain stronger education in industry updates and federal regulations.
Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
Enforced compliance with organizational policies and federal requirements regarding confidentiality.
Reviewed engine assigned codes and modifiers to update and verify accuracy.
Weighed envelopes containing statements to determine correct postage and affix postage.
Organized patient charts, gathering medical histories, lab results and consents.
Retrieved medical charts for healthcare staff for filing in medical records.
Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
Scanned and validated medical records for upload.
Maintained complete confidentiality in accordance with organization and legal requirements.
Pulled patient charts for upcoming appointments.
Managed release of information requests and identified requestors as patient, relation or provider.
Supported administration staff with records requests to support patient care.
Scanned incoming documentation.
Kept department clean, organized and professional.
Tracked and processed release of information requests.
Purged inactive files and destroyed obsolete files following procedures.
Assisted with referrals and prepared medical records for patients.
Scheduled appointments for patients via phone and in person.
Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
Collected information, verified insurance and collected co-payments for patients as part of check-in process.
Maintained confidentiality of records relating to clients' treatment
Received and screened telephone calls and visitors by determining or addressing needs.
Education and Training
Expected in 05/2001 to to
: AcetransportBusiness Forsyth Technical Community College - Winston-salem, NC GPA:
Expected in 05/1987 to to
High School Diploma: Baileysville High School - Brenton, WV, GPA:
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