Outgoing and dependable communications professional seeking to leverage extensive background in healthcare management, public/customer relations, sales, marketing and accounting in an entry-level, part-time customer service position within the fitness industry. Very motivated for career change and eager to contribute to the Triangle YMCA family and community by inspiring others to commit to long-term health and fitness goals. Currently working towards yoga teacher certification, completion Spring 2017.
Bachelor of Arts: CommunicationsUniversity of North CarolinaCharlotte, NCCommunications
HumanitiesJamestown Community CollegeJamestown, NYHumanities
Broker10/2014 to CurrentFonville Morisey RealtyCary, NC
Completed corporate sales training program· Interview clients to determine types of properties they are seeking· Coordinate appointments to show homes to prospective buyers· Confer with escrow companies, lenders, home inspectors, and pest control operators· Compare a property with similar properties that have recently sold to determine its competitive market price· Advise clients on market conditions, prices, mortgages and legal requirements.
Manager, Contract Launch09/2007 to 09/2013Premier healthcare allianceCharlotte, NC
Designed and implemented marketing strategies for various healthcare service lines to maximize hospital members' understanding of new vendor agreements to help optimize contract uptake· Developed value analysis toolkits, contract summaries, frequently asked questions, field action plans, website content, and PowerPoint presentations for member webcasts· Managed the development of analytical tools to assist members in making supply chain purchasing decisions.
Managed the following strategic launch projects: Orthopedic Total Joints, Custom Procedure Trays, Spinal Implants, Surgeon Gloves, Neu- rosurgical Products, Contrast Media, Diagnostic Imaging Equipment, Cardiac Rhythm Management, Drug Eluting/Bare Metal Coronary Stents.
Directly managed two employees by providing guidance on projects and bi-annual feedback on individual performance to Human Resources· Initiated and assisted in the development of departmental processes that are used today· Understand medical terms and processes.
Marketing Specialist11/2005 to 09/2007Premier healthcare allianceCharlotte, NC
Created all forms of marketing communications, with content spanning contractual, financial, clinical and educational information· Developed specific marketing plans for strategic initiatives and new programs, defining and executing tactical efforts for lines of business including surgical services, imaging, laboratory, information technology, human resources, facilities/construction and supplier diversity· Organized and directed interactive communications activities (webcasts, national teleconferences)· Produced electronic newsletters and announcements focusing on clinical and contracting information.
Created new electronic newsletter for Supplier Diversity Program.
Managed elements of company's annual Breakthroughs conference plus additional industry events· Cultivated strong supplier relationships to guide and direct marketing efforts toward members.
Public Relations/Marketing Specialist10/2002 to 10/2005Novant Health/Presbyterian HospitalCharlotte, NC
Developed strategic marketing plans to promote awareness and utilization of services in conjunction with the directors of the cardiovascular, orthopedics, rehabilitation and behavioral health service lines· Assisted in organizing grand opening events for a new 50-bed community hospital (Huntersville, NC) and continued to oversee marketing activities after opening· Editor and contributing writer for Hospital Foundation newsletter· Contributing writer for Focus, a corporate publication and for focus update, an employee newsletter· Provided direction and worked with outside designers, photographers and vendors to ensure newsletter production met all deadlines· Co-managed successful comprehensive ad campaign for national award winning Children's Emergency Department and new Women's Center which included television, radio, newspaper, specialty publications and billboards· Wrote ad copy, designed, and made numerous ad placements in various publications· Proactively pitched story ideas to the media and actively responded to inquires· Wrote and maintained web copy for www.presbyterian.org.
Night Auditor/Reservations/Sales09/1998 to 03/1999Marriott, Residence InnSouthern Pines, NC
Performed accounting operations for extended stay hotel· Maintained direct bill accounts· Worked with sales department in booking corporate, wedding, and golf packages.
Staff Accountant01/1995 to 08/1998North American Health Plans (Meritain Health)Amherst, NY
Performed bank reconciliations for third party administration business (TPA) and maintained clients' health care accounts· Worked in conjunction with Information Technology department to implement a computerized credit journal for reimbursement to client accounts and was successful in saving the organization significant money by reducing man-hours· Prepared administrative billing for third party administrator.
Assistant Accountant07/1993 to 11/1994Women and Children's Hospital of BuffaloBuffalo, NY
Performed all aspects of accounts receivable for major regional hospital· Senior staff member in office of three reporting to Accounting Manager· Prepared daily cash report for all hospital operations· Made daily adjustments to patient's billing accounts.