Motivated customer service specialist with over five years retail experience in a fast-paced, team-based environment. Areas of expertise include sales, customer relations and inventory management. Aspiring to build a career in public relations and communications.
Event planning and coordinatior
Excellent people skills
Adapt to diverse groups
Brick Specialist, 10/2014 to Current The LEGO Store – New York, NY
Greeted customers and ascertained customers' needs.
Communicates effectively with team members and guests.
Processes information and merchandise through the register system.
Access to all areas in the store including sales floor, stock areas and loading docks.
Demonstrated use and care of merchandise.
Trained and served as a peer coach for new sales associates.
04/2014 to 01/2016 EMRG MEDIA – New York, NY
Work under the supervision of the Special Events Coordinator to plan and organize special events.
Recruit new clients through outreach by phone and email.
Providing customers with a upscale night life experience.
Intern/Event Assistant, 01/2013 to 01/2014 J.I Cinematic and Emerge Visuals – Brooklyn, NY
Served as company representative regularly at events engaging potential clients.
Organized and hosted events and charged with meeting, greeting and engaging guests.
Filed paperwork and organized computer-based information.
Answered a high volume of phone calls and email inquiries.
Coordinated events and worked on ad hoc projects.
Intern/Office Assistant & Secretary, 01/2012 to 07/2012 Long Island University Student Government Office
Worked with committee members to organize school events and proposed ideas that initiated the expansion of school diversity and unity.
Responsible for maintaining the organization and filing of documents.
Performed clerical work including creating data spreadsheets and receptionist duties.
Stock Associate, 07/2011 to 01/2012 DeJaneiro – New York, NY
Ensured that inventory was unloaded daily and arranged the inventory on the store floor.
Maintained organization and cleanliness adhering to visual standards of management.
Assisted customers by identifying their needs and directing them to an appropriate product.
Sales Associate, 10/2010 to 07/2011 Transit/Active Warehouse – New York, NY
Maintained the company online store using EBay to ensure customers received the correct merchandise.
Photographed merchandise and generated an online following to increase sales.
Provided in-store customer service to establish consumer loyalty.
Bachelor of Arts: Communication Media Arts, Long Island University Brooklyn Campus - Brooklyn, NY
Member of the Caribbean Student Movement Club
Member of the Latino Unidos Club
L.I.U Brooklyn Fashion Show, Creative Personal Assistant
Personal Interests: Event coordinating, board games, cooking and outdoor activities