Personable and responsible Cashier with 9 years in retail and customer service. Solid team
player with upbeat, positive attitude. Dedicated Customer Service Representative motivated
to maintain customer satisfaction and contribute to company success. Highly enthusiastic
customer service professional with 9 years client interface experience. Cashier experienced
in taking food orders, operating cash registers and safely handling food while checking for
proper temperatures. Fast food worker highly efficient at preparing food orders quickly while
greeting all customers and managing the cash register accurately. Food service worker with
fast food, retail and customer service experience. Trained in food safety and handling.
Hardworking Team Leader focused on producing quality food and providing excellent
customer service. Customer-oriented fast food worker with deep experience with POS
systems, food preparation and safety regulations. Front Desk Agent effective at improving
customer satisfaction ratings through exemplary service. Reliable, motivated and willing to
go the extra mile to guarantee guests' satisfaction and comfort. Photo Specialist with
expertise in planogram design and staging. Develops effective displays that visually
enhance a variety of retail products to increase sales. Experienced Retail Merchandiser
versed in using product placement, end of aisle product displays and points of purchase
displays to the manufacturer's best advantage. Core Qualifications Floor set design Reliable
and punctual POS systems knowledge Cash handling Visual displays Neat, clean and
professional appearance Store maintenance Comfortable standing for long time periods
Shipping and receiving Delivers exceptional customer service MS Office proficiency
Engaging personality Display resetting Excellent multi-tasker Active listener Front desk
training Friendly and outgoing Inventory control procedures Team player Loss prevention
Organized Store planning and design Courteous demeanor Time management Energetic work
attitude Markdown/promotional procedures Large cash/check deposits expert Inventory
control familiarity Telephone inquiries specialist Customer service expert Invoice processing
Visual merchandising proficiency Opening/closing procedures
07/2015 to CurrentTempoeFairfield, OH
Arrange for debt repayment or establish repayment schedules, based on customers'
Receive payments and post amounts paid to customer accounts.
Advise customers of necessary actions and strategies for debt repayment.
Persuade customers to pay amounts due on credit accounts, damage claims, or
nonpayable checks, or to return merchandise.
Confer with customers by telephone or in person to determine reasons for overdue
payments and to review the terms of sales, service, or credit contracts.
Answer customer questions regarding problems with their accounts.
Record information about financial status of customers and status of collection efforts.
Trace delinquent customers to new addresses by inquiring at post offices, telephone
companies, credit bureaus, or through the questioning of neighbors.
Negotiate credit extensions when necessary.
Breakfast Cook11/2014 to 07/2015
Drury Inn and Suites - Middleton , Oh
Drury Inn and Suites - Middletown, Ohio Issued room keys and escort instructions to
Kept records of room availability and guests' accounts, manually or using computers.
Recorded guest comments or complaints, referring customers to managers as
Assisted guests with any special requests during their visits.
Contacted housekeeping or maintenance staff when guests reported problems.
Answered department telephone calls within 2 rings, using correct salutations and
Monitored room availability using LPI.
Delivered requested items to guests' rooms.
Processed credit card transactions during the checkout process.
Referred guests to local restaurants and recommended attractions in the area.
Greeted all guests in a courteous and professional manner.
Hand dusted and wiped clean office furniture, fixtures and window sills.
Removed finger marks and smudges from vertical surfaces, including doors, frames
and glass partitions.
Swept and damp-mopped private stairways and hallways.
Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures.
Stocked toilet tissue and paper towels, as well as other restroom supplies.
Set up and cleaned banquet and conference rooms.
Supplied guests with extra towels and toiletries when requested.
Informed supervisor when supplies were low.
Replenished guest supplies and amenities.
Swept and vacuumed floors, hallways and stairwells.
Delivered special request items such as cribs to guest rooms.
Cashier05/2013 to 11/2014Erie Food MartHamilton, Ohio
Maintained up-to-date knowledge of store policies regarding payments, returns and
Prevented store losses.
using awareness, attention to detail and integrity.
Developed highly empathetic client relationships and earned reputation.
for exceeding sales goals.
Worked as a team member performing cashier duties, product assistance and cleaning.
Beauty Advisor/Photo Specialist11/2007 to 03/2013Ohio
Arranged items in favorable positions and areas of the store for optimal sales.
Organized and located inventory and updated store spreadsheets.
Upheld stock levels and proper pricing for multiple product lines.
Created and implemented POS with chosen vendors.
Assisted in gathering and moving materials and equipment for the assigned displays.
Effectively communicated and coordinated execution of the planogram with store
Printed various labels and tags for all merchandise.
Answered customers' questions and addressed problems and complaints in person and
Opened and closed the store, which included counting cash drawers and making bank
Helped customers select products that best fit their personal needs.
Maintained visually appealing and effective displays for the entire store.
Educated customers on product and service offerings.
Offered exceptional customer service to differentiate and promote the company brand.
Consulted with customers on the latest styles and trends.
Collaborated with customer service team members to give exceptional service
throughout the entire shopping and purchasing experience.
Kept the showroom clean and maintained neat, orderly product displays.
Built customer confidence by actively listening to their concerns and giving appropriate
Completed floor replenishment to guarantee size availability and promote customer
Communicated merchandise needs and issues to appropriate supervisors in a timely
Communicated information to customers about product quality, value and style.
Balanced the needs of multiple customers simultaneously in a fast-paced retail
Communicated store policy violations to the leadership team in a timely manner.
Built and maintained effective relationships with peers and upper management.
Processed shipments and maintained organized stock shelves.
Informed customers about all product lines and services offered by the company.
Processed all sales transactions accurately and in a timely fashion.
Unloaded trucks, stocked shelves and carried merchandise out on the floor for
Marked clearance products with updated price tags.
Described use and operation of merchandise to customers.
Received and processed cash and credit payments for in-store purchases.
Education and Training
High School DiplomaJan 2010Hamilton High SchoolHamilton, Ohio