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Brand Ambassador Part-Time Resume Example

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BRAND AMBASSADOR PART-TIME
Summary

My focus is to maintain and provide excellent customer service. To obtain my corporate goals and manage my corporate risk at 100% by utilizing my analytical, interpersonal and extensive sales and customer service skills. My experience in the mortgage fulfillment, State of Illinois licensed loan origination, title closing and merchandising experience allows me to execute projects with high attention to detail and high quality of work standard as required by district, regional ,national leadership including state and federal guidelines.

Experience
Brand Ambassador Part-Time 09/2013 － Current Talent Partners Chicago, IL
  • Brand Ambassador for Productions Plus
  • Demonstrates Nespresso Coffee machines .
Mortgage Loan Originator S.A.F.E. NMLS # 223562 Part-Time 08/2001 － Current DMI FINANCIAL (formally Boardwalk Financial Services, Inc.) Mortgage Brokerage Chicago, IL
  • Extensive experience with loan origination sales , production and customer service.
  • Credit analyzing, property valuation,
  • Pipeline of business consist of purchase and the refinance loans of FHA, Conforming A-/ Alt-A/ B&C / Hard Money Lending/ Foreclosure/ Construction loans/ Mixed use residential and commercial.
  • Personal and business lines of credit.
  • The position also includes overseeing compliance, loan processing, debt consolidation and remote title closings.
  • I have ability to price out loans based on loan program and matrix.
  • I have an extensive customer service base and referral business with past and current clients.
  • My referral business also includes a bankruptcy law firm and real estate law firms based in and around the Chicagoland area and referral business from real estate brokers in the Chicago and suburban areas.
Mortgage Banker Loan Processor 10/2013 － 07/2014 Fay Servicing LLC SAFE NMLS #223562 & UST Chicago, IL
  • Processing residential mortgage loans for nationwide delegate for FHA and Conventional approval.
  • Processed loan products : FHA 821 Short Refinance, FHA 703B, and Conventional
  • Collected all loan documents, including federal and state specific
  • Collected all income documents, forbearance and loan modification Agreements.
  • Calculated income, credit analysis, clearing title issues and calculating closing cost fees and disclosing and re-disclosing the Good Faith Estimate and TILA to the customer.
  • Responsible to order appraisals, title, credit and flood certifications. Ordered verifications of employment, rent , mortgage and assets.
  • I cleared conventional base level conditions after the loan has been underwritten.
  • Sent loan to end investor using investor underwriting guide lines.
  • Uploaded loan document's to investors using Blitzdoc doc. management system.
  • I have close communication with customers from the time the loan is originated to close.
  • I maintain a high level of customer service with our clients, MLO, and our service providers' maintain a high level of risk and am compliance knowledge base.
  • I have experience in compliance per state loan disclosures and Mavent compliance recording's.
Home Services Specialist II 07/2012 － 03/2013 BANK of AMERICA N.A. Consumer Home Loans Central National Underwriting and Fulfillment S.A.F.E, NMLS # 223562 Chicago, IL
  • My position as an HSS II I am responsible for processing of loans approved by an underwriter or an automated underwriting decision system.
  • Based on product mix and business needs I am responsible for clearing conditions and issuing changes to the terms on previously approved loans.
  • My current pipeline is a mixture of HARP Loans, Conventional Conforming loans, and FHA Purchase.
  • My pipeline consists of approximately 50 to 60 loans.
  • Responsible for, verifying conditions of approval which may include customer income/assets documentation, locking rates, resolving routine title issues.
  • I also maintain a high level of customer service by being proactive in communication with customers, sales partners, including banking center associates, realtor's.
  • I have a base level conditional underwriting authority for conventional loans.
  • I am the focal point of communication with customer and sales force ensuring all aspect from origination to the closing process of the loan.
  • This position requires me to have an SAFE ACT registration and to manage risk.
  • I have met my file audits at 100% every month.
Northern District Merchandising Execution Team - IL. 10 Store Territory 04/2008 － 07/2012 THE HOME DEPOT Chicago, IL
  • Execute projects as required by district and regional leadership
  • merchandise and maintain various product sets in a multi store territory in the retail environment.
  • Certified in five departments.
  • enhanced the customer experience, increase sales and maximize inventory turns.
  • My position requires me to have a high attention to detail and to maintain high quality standard for work. .
  • extensive experience with Plano-gram, reset, TMO projects buy backs.
  • I interact daily with Store managers and Assistant Store Managers to help them promote their sales and merchandise.
  • Assisting customers and maintain strong relationships with all store associates.
  • I deliver training and product knowledge to store associates.
  • maintained the integrity of merchandise for our merchants.
  • I have also retained a prior position as an Customer service, Returns and Front End Cashier with The Home Depot.
Account Executive/Title Closer 03/2010 － 08/2010 Brunet Title/Title Resource Group Chicago, IL
  • Account Executive for Naperville, Wheaton and Bolingbrook offices of Coldwell Banker.
  • sold title insurance to the listing realtor's at Coldwell Banker Offices.
  • closed fifty percent of business that I generated.
  • I worked up preliminary HUD's for Brunet Title Attorney agents that were representing clients that were in short sale transactions for foreclosures and REO's.
  • Monthly, I would present to each office training about title insurance, updates on HUD, Including Attorney meet and greet to educate the realtor's on all types or real estate transactions.
Loan Originator /Loan Processor 04/1999 － 08/2001 OXFORD FINANCIAL SERVICES, LTD. Mortgage Brokerage Chicago, IL
Loan Processor 09/1998 － 04/1999 E Q FINANCIAL Mortgage Lender Chicago, IL.
  • Processed home improvement heloc mortgage products.
  • Assisted in packaging loan spreads to be sold to investors
  • Assisted in typing up Assignment of mortgages
Owner 11/1990 － 07/1998 NAIL GALLERIA & BODY SPA, INC Chicago, IL.
  • Oversaw all aspects of this business.
  • accounting, accounts payable and receivable,
  • payroll, taxation, purchasing, advertising, marketing, sales, and personnel.
  • Developed a successful customer service and customer relations program.
  • This resulted in a steady growth of the customer base.
Phone Clerk / Commodities 08/1996 － 05/1998 ABN-AMRO LA SALLE BANK Chartered Bank Chicago, IL.
  • Worked on the 24-hour futures order desk, specifically with institutional, commercial and retail customer base.
  • executed commodity futures and related options markets Chicago, New York and Foreign exchanged worldwide.
  • Back office functions and reconciling prelims trades.
  • handling give-up situations,
  • tracking the trades, and day end reconciliation.
  • Customer service position, working on the Chicago Board of Trade.
  • Supervised operations of a TOPS wire desk.
Education
Licensed S.A.F.E. NMLS #223562: Mortgage Loan Origination IL, USA
Held in 1996: Futures on Options Advanced Futures Series 3 IL
High School Diploma: Morton East High School - General Cicero, IL, USA
None: Morton College - Liberal Arts Cicero, IL, USA
None: Triton College - Business Courses River Grove, IL, USA
Skills
  • Microsoft Office, Word, Outlook, Excel templates.
  • Typing 45+ WPM
  • Customer Service
  • Sales
  • Retail Mortgage lending
  • Training
  • Compliance
  • Merchandising
  • Credit analysis
  • Work-flow management systems: Share point, Meridian asset Services Edge, StatusMart
  • Document management: Blitzdoc
  • Federal and State loan disclosures
  • Mortgage underwriting and loan origination systems: Calyx Point, Encompass, Edge, Loan prospector , Desk top underwrite Desk top originate

    Additional Information
    • Awards: HOME DEPOT Customer service awards: Platinum Level achieved first 6 months of employment. Total number of awards 21.
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    Resume Overview

    Companies Worked For:

    • Talent Partners
    • DMI FINANCIAL (formally Boardwalk Financial Services, Inc.) Mortgage Brokerage
    • Fay Servicing LLC SAFE NMLS #223562 & UST
    • BANK of AMERICA N.A. Consumer Home Loans Central National Underwriting and Fulfillment S.A.F.E, NMLS # 223562
    • THE HOME DEPOT
    • Brunet Title/Title Resource Group
    • OXFORD FINANCIAL SERVICES, LTD. Mortgage Brokerage
    • E Q FINANCIAL Mortgage Lender
    • NAIL GALLERIA & BODY SPA, INC
    • ABN-AMRO LA SALLE BANK Chartered Bank

    School Attended

    • Morton East High School
    • Morton College
    • Triton College

    Job Titles Held:

    • Brand Ambassador Part-Time
    • Mortgage Loan Originator S.A.F.E. NMLS # 223562 Part-Time
    • Mortgage Banker Loan Processor
    • Home Services Specialist II
    • Northern District Merchandising Execution Team - IL. 10 Store Territory
    • Account Executive/Title Closer
    • Loan Originator /Loan Processor
    • Loan Processor
    • Owner
    • Phone Clerk / Commodities

    Degrees

    • Licensed S.A.F.E. NMLS #223562 : Mortgage Loan Origination
      Held in 1996 : Futures on Options Advanced Futures Series 3
      High School Diploma : Morton East High School - General
      None : Morton College - Liberal Arts
      None : Triton College - Business Courses

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