Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals.
Awarded "Employee of the Year" in 2012. Promoted to Guest Experience Captain after only 6 months of employment, and collaborated with other personnel to plan and develop marketing sales and fundraising for the restaurant. Trained new employees as well as managed restaurant floor of more than 10 employees when manager was absent.
Thoroughly explained the characteristics and descriptions of Anheuser-Busch Products to customers. Provided prompt, efficient, friendly, and quality service at all times. Set up special events. Successful prepared spreadsheets and provided feedback on establishments that carried Anheuser-Busch products.
Accepted payment from customers and made change as necessary. Assisted co-workers. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area. Attempted to limit problems and liability related to customers' excessive drinking. Informed customers about sales and promotions in a friendly and engaging manner.
Contributed to relevant blogs, conferences and events increase brand awareness. Worked with co-workers to market campaigns and generate new business and to support partner and sales teams. Visited surrounding establishments within a 5 mile radius to build new relationships. Assisted with Setting up fundraisers, and in-store promotions.
Currently upholding a 4.0 GPA. Aspiring to graduate Summa Cum Laude of my class, and attend University of Illinois in the spring of 2015.
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