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Branch Service Leader Resume Example

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BRANCH SERVICE LEADER
Professional Summary

Driven Store Manager with 7-year track record of successful administrative and operations management. Highly skilled in cultivating and leading high-performance teams focused on exceeding business objectives. Seasoned Bank Teller well-versed in customer care and successful in achieving sales goals while maintaining high levels of customer satisfaction.

Skills
  • Excellent customer service
  • English
  • Sales management
  • General Ledger
  • Accounts
  • Inventory
  • Scheduling
  • Store Manager
  • Key Performance Indicators (KPI)
  • Staff management
  • Human resources knowledge
  • Sales professional
  • Cash handling expertise
  • Relationship building and management
  • Revenue generation
  • Customer-oriented
  • Self-directed mindset
  • Practices due diligence
  • Forward-thinking
  • Cost reduction and containment
  • Goal-oriented
  • Excellent time management skills
  • Detail-oriented
  • Strong customer relations
  • Cheerful
  • Self-sufficient
  • Employee relations and conflict resolution
  • People-oriented
  • Night and safe deposit procedures
  • Verbal/written communication
  • Ledger and balance sheet competency
  • High level of accuracy
  • Positive
  • Compliance, banking laws and regulations
  • Employee relations
Work History
Branch Service Leader, 02/2018 to 01/2020
Company Name – City, State
  • Trained existing and new staff on policies, procedures,and technology system and account offerings.
  • Managed current relationships and developed new business within designated region.
  • Personalized customer service guidelines and performance measures specific to branch.
  • Represented First Volunteer Bank at community events to foster customer relations and help develop new business.
  • Communicated and enforced company policies and objectives pertaining to safety and security measures.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Engaged employees in business processes with positive motivational techniques.
  • Protected company assets with strategic risk management approaches.
  • Identified and capitalized on community business opportunities with effective networking.
  • Boosted branch sales by developing and deepening customer loyalty through incentive programs.
Branch Service Leader, 06/2011 to 01/2017
Company Name – City, State
  • Manage up to 4 associates daily, daily reconcilement of General Ledger AWARDS Accounts, maintain daily cash drawer balancing of all tellers, track vault cash to maintain cash levels in branch, coordinate with Branch and Asst.
  • Managed current relationships and developed new business within designated region.
  • Trained existing and new staff on policies,procedures, and technology system and accounts offerings.
  • Personalized customer service guidelines and performance measures specific to branch.
  • Worked closely with sales department to identify client needs and goals and made recommendations to consistently meet those needs.
  • Represented Regions Bank at community events to foster customer relations and help develop new business.
  • Communicated and enforced company policies and objectives pertaining to safety and security measures.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Engaged employees in business processes with positive motivational techniques.
  • Protected company assets with strategic risk management approaches.
Branch Service Leader, 07/2007 to 03/2011
Company Name – City, State
  • Manage up to 4 associates daily, daily reconcilement of General Ledger Accounts, maintain daily cash drawer balancing of all tellers, track vault cash to maintain cash levels in branch, coordinate with Branch and Asst.
  • Manager for scheduling purposes, maintain excellent customer service.
  • Trained existing and new staff on policy,procedure, and technology system and account offerings.
  • Managed current relationships and developed new business within designated region.
  • Personalized customer service guidelines and performance measures specific to branch.
  • Represented Regions at community events to foster customer relations and help develop new business.
  • Communicated and enforced company policies and objectives pertaining to safety and security measures.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Engaged employees in business processes with positive motivational techniques.
  • Protected company assets with strategic risk management approaches.
Store Manager, 05/2001 to 03/2007
Company Name – City, State
  • Manage up to 50 people daily, create and post crew and manager English schedules weekly, daily equipment checks, weekly truck orders, weekly and monthly inventory, hire new employees as necessary, maintain a good atmosphere to be in, maintain excellent customer service.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Created work schedules according to sales volume and number of employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Completed monthly profit and loss performance reports.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Oversaw, trained and encouraged crew persons, Floor Managers, and Assistant Managers promoting culture of efficiency and performance.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Established succession planning by training and mentoring all associates into leadership positions.
  • Monitored and maintained proper humidity and temperature in climate-controlled stockrooms.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Generated repeat business by delivering exceptional customer service and positive engagement.
  • Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
  • Reported to district manager regarding all store and staff issues, financial goals and sales.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
  • Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
  • Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
  • Rotated stock to ensure optimum appeal and minimize shrinkage.
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to our skilled team .
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Trained and developed new associates on POS system and key sales tactics, which improved process flows.
  • Developed new store location from ground up by hiring and training efficient team.
  • Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
  • Managed, hired and developed top talent to strengthen workflow and productivity.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Supervised guests at front counter, answering questions regarding products.
Education
GEDBledsoe County Head Start - City

Bledsoe County, TN -- General Education Development

Accomplishments
  • Earned Store Manager of the Year Award in 2005.
  • Earned Ray Kroc Award in 2006.
  • Promoted to Lead Teller based on superior performance.
  • Consistently maintained 10% or better of established production goals.
  • Supervised team of 50+ staff members.
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Resume Overview

School Attended

  • Bledsoe County Head Start

Job Titles Held:

  • Branch Service Leader
  • Store Manager

Degrees

  • GED

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