08/2011
to
Current
Branch Servce Specialist
MUFG Union Bank －
Glendale,
CA
Managed opening and closing times for the main branch. Processed sales referrals and promoted bank services and products, resulting in 100% branch sales increase. Balanced daily cash deposits and bank vault inventory with a zero error rate. Processed cash withdrawals. Trained employees on cash drawer operation. Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Examined checks for identification and endorsement. Processed treasury, tax and loan payments. Supplied tellers with coin and currency as needed. Maintained confidentiality of bank records and client information. Delivered prompt, accurate and excellent customer service. Received regional branch recognition award for outstanding customer service.
05/2000
to
06/2005
Customer Service Representative
City National Bank －
Burbank,
CA
Processed cash withdrawals. Balanced daily cash deposits and bank vault inventory with a zero error rate. Entered member transaction data into the online banking software. Processed treasury, tax and loan payments. Maintained confidentiality of bank records and client information.
03/1997
to
12/1999
Teller
Home Savings (now Chase) －
Burbank,
CA
Processed cash withdrawals and deposits. Processed treasury, tax and loan payments. Supplied tellers with coin and currency as needed. Delivered prompt, accurate and excellent customer service.
