I am self-motivated and well organized, having good communication skills and does my job with great sense of responsibility. My approach in problem solving is both methodical and flexible and I always accept opportunities in making positive contributions.
· Selling and Cross Selling Course
· Retail Products Awareness Course
· Language for Negotiations.
· Train the trainer.
· Building a Team
· Delivering Excellent Customer Service
· Sales & Service Management
· Planning for Performance
· Sales manager certificate.
· Management development skills
Evaluated current processes and designed ways to improve productivity and enhance working of assignments.
Evaluated current processes and designed ways to improve productivity and enhance working of assignments.
Sales planning: develop, implement and monitor sales plans of sales force in order to ensure optimum resource utilization and productivity levels.
10.Personal organization: makes decisions about daily work in terms of what is most important and prioritizing activities. Uses simple systems such as planners and checklist to plan and manage own work schedule with time available
17.sales planning input: provide market intelligence and customer feedback for formulating sales plans and tactics
Competencies
· Business Orientation: Demonstrates an understanding of products and services and matches these with customer's needs.
· Customer Service Orientation: Follows through on customer inquiries, requests, and complaints and keeps customers up-to-date about progress. Distributes helpful information to customers, and makes self-available to deal with customer's problems or needs.
· Developing Others Gives detailed instructions and / or on-the-job demonstrations, tells how to do the task, makes specific, helpful suggestions. Places trust in others that they can develop and improve.
· Achievement Orientation Makes specific changes in the system or in own work methods to improve performance (e.g. does something better, faster, at lower cost, more efficiently; improves quality, customer satisfaction, morale, revenues). Responds well to challenges set by others…. clarifies what is required, takes responsibility and initiative and then gets on with the task. Works initiative and then gets on with the task. Works to get the task finished on time and to the correct standard. Will attempt to make things happen in order to achieve targets
Knowledge/ Skills
· Products and Services: Understands the basic features of the products and services. Able to apply this awareness in day-to-day work within prescribed guidelines.
· Market and Industry: Understands the basic aspects of the market / industry. Able to apply this understanding while performing the day-to-day activities.
· Oral Communication: Conveys simple and factual information clearly at one-to-one level in structured situations.
· Numeracy: Ability to compute numerical data by performing complex calculations using methods such as ratios, percentages and trend analysis.
· Selling: Able to apply concepts and techniques of selling a range of services in an ongoing relationship context. Can identify customer needs and relate the features of the products to the benefits accrued. Can negotiate and close deals with multiple dimensions.
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