Branch Sales Service Manager Resume Example

Evaluated current processes and designed ways to improve productivity and enhance working of assignments.

• Monitor daily operations to ensure a free flow process, and also supervise the execution of daily tasks.
• Monitor 176M CASA improvement in the branch and reported to BM directly in case there is drop.
• Monitor 40M FD under branch portfolio and near maturity FDs reported to BM
• Monitor all opened accounts daily and make sure are funded
• Monitor open and close branch CASA , FD, WAKALA balances daily and identify the drop and increased balance ratio
• Analysis the branch portfolio and provide BM a report about expected branch portfolio in next quarter.
• Monitor all zero account accounts and reported to BM
• Monitor all dormant accounts and reported to BM
• Balanced general ledger, demand deposit, and suspense clearing accounts.
• Performed teller cash drawer audits, customer service audits, and branch mini-audits in preparation for the annual external audit.
• Identifying KPI's
• Balanced a cash vault on a daily basis, and managed daily operational standards related to new account opening, transactional processing, overdraft exposure, and internal ledger accounts.
• Participated in special reviews and investigations including employee and customer misconduct and fraud. Wrote audit reports and presented results to upper management.
• Verified documents and checked compliance of regulations in opening and closing bank accounts and validated its accuracy and legality.
• Verify that all facility documents are in accordance with established regulations, company policies, and Central Bank guidelines.
• Comply with KYC, AML policies & procedures.
• Collaborated with branch manager and assisted in rolling out new programs.
• Helped in the overall management of the branch, including operations, sales, service, audit, and staffing with a primary focus on operations.
• Responsible for overall operational integrity and operations management of branch.
• Monitoring& reporting all Branch related issues such as maintenance, Security System etc

Sales planning: develop, implement and monitor sales plans of sales force in order to ensure optimum resource utilization and productivity levels.

10.Personal organization: makes decisions about daily work in terms of what is most important and prioritizing activities. Uses simple systems such as planners and checklist to plan and manage own work schedule with time available

17.sales planning input: provide market intelligence and customer feedback for formulating sales plans and tactics

Competencies

· Business Orientation: Demonstrates an understanding of products and services and matches these with customer's needs.

· Customer Service Orientation: Follows through on customer inquiries, requests, and complaints and keeps customers up-to-date about progress. Distributes helpful information to customers, and makes self-available to deal with customer's problems or needs.

· Developing Others Gives detailed instructions and / or on-the-job demonstrations, tells how to do the task, makes specific, helpful suggestions. Places trust in others that they can develop and improve.

· Achievement Orientation Makes specific changes in the system or in own work methods to improve performance (e.g. does something better, faster, at lower cost, more efficiently; improves quality, customer satisfaction, morale, revenues). Responds well to challenges set by others…. clarifies what is required, takes responsibility and initiative and then gets on with the task. Works initiative and then gets on with the task. Works to get the task finished on time and to the correct standard. Will attempt to make things happen in order to achieve targets

Knowledge/ Skills

· Products and Services: Understands the basic features of the products and services. Able to apply this awareness in day-to-day work within prescribed guidelines.

· Market and Industry: Understands the basic aspects of the market / industry. Able to apply this understanding while performing the day-to-day activities.

· Oral Communication: Conveys simple and factual information clearly at one-to-one level in structured situations.

· Numeracy: Ability to compute numerical data by performing complex calculations using methods such as ratios, percentages and trend analysis.

· Selling: Able to apply concepts and techniques of selling a range of services in an ongoing relationship context. Can identify customer needs and relate the features of the products to the benefits accrued. Can negotiate and close deals with multiple dimensions.