Offer 6 year background in Branch Manager position.
Results-driven Manager with strong background in sales, planning and allocating staffing to bring out best within employees.
Committed to enforcing the highest level of customer service and creating a successful plan to achieve goals set forth.
Strong communication and interpersonal relations skills.
Skilled in building and enhancing relationships.
Strong organizational and planning skills
Top sales performer
Customer service expert
Ranked within top 3 on Managers Matrix for region every month for over 1 year.
Developed highly effective sales culture to exceed goals and expectations at the area, branch and employee level.
Increased 3 branches growth number by over 15% PYTD ranging from 100 car store to 275 car store.
Developed and trained employees resulting in 7 employees to branch manager, 6 people to assistant manager and 12 people to the MQI text.
Enterprise Rent-A-CarJune 2007 to CurrentBranch Rental Manager Southwest Cutoff/Goldstar Blvd. Worcester/Lowell, MA
Managed daily branch functions in a 100 car store, 175 car store and 275 car store with concentration in the 4 core areas of business- customer service, growth, employee development and profitability.
Created and managed employee development plans.
Forecasted, planned and executed branch strategies on monthly basis to accomplish branch profitably goals.
Delivered performance updates for employees to upper management and processed reviews of employees to highlight successes and failures.
Processed weekly and monthly profit and expense reports pertaining to the branch to reach sales goals.
Created, implemented and managed a high-impact outside sales plan to capitalize on current and new business opportunities.
Developed strong sales culture within branch to capitalize on per ticket additional revenue.
Earned highest average net sales numbers amongst branches within region. Averaging $130/car.
Increased operating profit at the Southwest Cutoff branch from $125 operating profit to $195 per car.
Increased operating profit at the Goldstar Blvd. branch from $75 to $95 per car.
Increase operating profit at the Lowell branch from $167 to over $200 per car.
Reduced and controlled branch expenses by monitoring and following up on receivables and managing employee hours. Currently have lowest break even within region. Resulting in an average of $20/car reduction.
Consistently top third of customer service index, high score of 95 out of 100.
Responded to customer inquires in a timely manner and seek completely satisfied results.
Developed rapport with customer base in every branch to ensure repeat business and handling difficult situations with professionalism.
Coached, trained and developed employees to succeed in their long-term goals and utilize strengths to increase branches profitability.
Hired, managed and mentored 30+ new management trainees, management assistants and assistant managers.
Effectively communicated with employees to maintain clear and defined personal expectations and branch expectations.
Responsible for building personal relationships with business accounts to further increase our referral number.
Contacted new and existing accounts to discuss service and procedures to ensure top customer service.
Grew Southwest cutoff branch 12%, grew Goldstar Blvd. 7% and currently growing Lowell 28%.
Enterprise Rent-A-CarJune 2006 to June 2007Assistant Branch Manager Maynard/Worcester, MA
Enterprise Rent-A-CarJune 2005 to June 2006Manager Assistant/Management Trainee Auburn/Worcester, MA
Nichols College2005Bachelor of Science: Management and MarketingDudley, Ma