I am a financial institution professional with solid leadership skills who dependably achieves organizational goals. I am a dedicated team player experienced in overseeing operations of 15 branch locations and a call center. I have assisted in developing successful programs to improve efficiency. I am an experienced Manager with 16 years of background in branch management. Vast knowledge of finance, regulatory requirements and general bank operations. I am skilled in developing and grooming exceptional bank personnel. I have a strong focus on staff relations and teamwork.
Created strategies to develop and expand existing customer sales, resulting in an increase in annual sales of credit protection and loan dollars. I assisted in the development of an efficiency-enhancing teller scheduling program that made it possible to reduce staffing by 6.5 Full time employees through attrition without hurting member service.
Repeatedly promoted 3 times during my 10 year tenure at Scott Credit Union, leading to most recent responsibility of managing 15 branches, Regional Manager and Call Center.
Received monetary bonuses in 2011 and 2012 for growing sales of credit protection.
Received documented compliments from multiple members and employees.
I oversaw branch sales, development, discipline, hiring, team building; I assisted in the opening of new branches. I ensured exceptional member service at all levels. I worked with other departments to implement new products and services. I was the BSA-AML officer.
Actively recruited and oversaw training for all new call center employees.Implemented annual performance appraisals for all call center staff. Reduced the call center abandoned ratio from 8% to 3% during 9 month time frame. Continued education on current banking products and services through online courses through Center for Financial Training
Actively recruited and oversaw training for all new branch employees. Executed annual performance appraisals for all branch staff.
Executed the loan origination process, including ordering credit reports, underwriting, gathering insurance information and title work. Continued education through online courses on current banking products and services through Center For Financial Training. Assisted members with all aspects of financial processes. Open and close the teller line. Run a teller drawer and balance vault.
Assisted manager with running day to day operations of the branch. Opened and closed accounts, processed and closed loans, opened IRA's, debit cards, credit cards. I ran a teller drawer, balanced teller line and vault.
I was hired as a teller and quickly advanced to processing Share Drafts and ACHs. I opened new accounts and took loan applications. Advanced to doing daily balancing of the corporate account, monthly financials and running office in the absence of the Manager/CEO.
I worked seasonally and during school vacations cleaning up files, doing data entry, running check encoder, answering phones at main office and general receptionist duties.
Emphasis on Public Relations, Business Management Minor
6th in Class, President of Senior Class, President of National Honor Society
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