Branch Manager with 7-year background in retail banking and experience in overseeing operations of the main office. Vast knowledge of finance, regulatory requirements, and general bank operations. Skilled in developing and grooming exceptional bank personnel. Strong focus on staff relations and teamwork. Inspired and motivated to help customers build their financial independence.
Continued opening new business and personal accounts and resolved customer issues. Delivered prompt, accurate, and excellent customer service. Assisted in scheduling staff for multiple branch locations. Managed employee schedules and overtime, weekly teller meetings, monthly branch audits, promoting current products, and maintaining sales goals. Assisted the branch manager with sales calls, loan underwriting, and any other needs. Worked on special project, such as asset quality review, commercial loan review, and mortgage loan review.
Opened new business and personal accounts, including checking, savings, and IRA. Researched and resolved customer issues on personal and business savings, checking, and loan accounts. Processed sales referrals and promoted bank services and products. Delivered prompt, accurate, and excellent customer service. Assisted in Scheduling staff for multiple branch locations. Managed opening and closing times for the main branch. Assisted with managing the weekly teller meetings. Assisted performing monthly branch audits. Assisted with any other needs of the assistant branch manager and branch manager.
Processed withdrawals and deposits for both personal and business customers.. Processed treasury, tax, and loan payments. Examined checks for proper identification and endorsement. Assisted in the training of new employees. Assisted in leading weekly teller meetings. Adhered to Southcoast Community Bank's security and audit procedures. While controlling the bank vault, balanced bank vault, supplied tellers with coin and currency as needed, and processed vault currency orders and shipments. Delivered prompt, accurate and excellent customer service. Researched and resolved customer issues on personal and business savings, checking, and loan accounts. Directed specific questions to appropriate branch personnel. Maintained confidentiality of bank records and client information.
Management responsibilities such as, opened and closed the store, counting in and out cash drawers, processing returns and paid-outs, making bank deposits, processing payroll, making employee schedules, motivating and training associates, and assisting with clientele concerns. Upheld high standards for client relations by helping customers select the best product,educating clients on current promotions, maintaining my client book, completing call lists, and focusing on monthly goals. Quickly learned the cash registers, computer programs, and brand mission.
Provided excellent customer service while continuing to build sales experience. Maintained rigorous product knowledge. Learned team mentality and built co-worker relations. Assisted with opening, closing, shipment, and inventory. Quickly learned the cash register and brand mission.
Learned basic sales skills and how to interact with clients. Assisted with opening, closing, and general upkeep of the store.
Spring semester of 2005, observed a Speech Pathology classroom. Was in the classroom an average of two and a half days a week. Assisted in administering speech therapy sessions and sat in on IEPs. Kept a log and journal of all hours in the field and received college credit.
Observed and assisted in Speech Pathology, School Psychology, School Testing, School Based Mental Health, and different special needs classrooms. Kept a log and journal of all hours in the field so i could receive college credit.
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