Entry level Manager and sharp banking professional whose talents shine in a competitive, innovative and creative environment. Extensive background in Customer Service, Mortgage Origination, and Consumer Lending.
Recognized for being the top Mortgage Loan Originator in February, March and April of 2014
Helped lead my Credit Union Branch in exceeding their goals set forth by the CEO and Board of Directors in 2012, 2013 and 2014
Nominated by CEO and VP of Operations to participate in Management Training
Attended a Leadership Course with the Kentucky Credit Union League
Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Researched beneficial marketing opportunities and made recommendations to senior management. Actively recruited and oversaw training for all new branch employees. Participated in the development of the annual branch business plan for maximum profitability and effectiveness. Determined rate locks, issuance of disclosures and overage and underage and fee waivers.
Adhered to all federal and state compliance guidelines for retail mortgage lending. Interviewed an average of 25 mortgage loan applicants per month. Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans. Educated customers on the variety of loan products and available credit options. Provided expert financial advice on mortgage, educational and personal loans.
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