Experienced manager dedicated to hiring top-notch associates, developing team abilities and ensuring operations run smoothly. Organized and effective at encouraging staff cooperation and productivity. Well versed in generating revenue, marketing strategy, financial review and analysis, and payroll monitoring and processing.
Develop and increase teller sales skills through continuous feedback, coaching, and role-playing, resulting in more than 200% net income to budget
Deliver exceptional customer service through direction of personnel of assigned branch
Maintain positive work environment by ensuring branch is staffed adequately at all times and maintaining consistent dialogue regarding staff opportunities and successes
Routinely evaluate staff performance and continuously train and develop all staff members
Monitor all customer transactions, bank withdrawals, and bank deposits
Protect company liabilities through compliance with all state and federal law governing financial services and maintaining confidential customer information
Ensure world class customer service was delivered to all guests through consistent performance tracking and routine evaluations
Execute all personnel tasks and responsibilities including: hiring, on-boarding, training, payroll processing, performance assessments, and maintenance of employee files
Lead team of two assistant managers and eight crew members; Manage center operations to ensure success
Travel to other centers to assist with training, development, and center operations
Increase group sales by planning and executing marketing initiatives specifically in school and community group markets
Conduct monthly inventory and order all appropriate supplies and equipment
Complete monthly safety audits and ensure all technical equipment is maintained in good working condition
Increased profits through effective sales training resulting in sales volume increase of 13% in less than 2 years
Reduced turnover and employee satisfaction by continuously evaluating, training and developing all employees; Promoted four barista to shift supervisor candidates, two shift supervisor to assistant manager candidates, and one assistant manager to store manager candidate
Ensure store is staffed and scheduled appropriately; recruit and interview potential employees; make hiring decisions, complete on-boarding and training
Generated repeat business through exceptional customer service resulting in increase in overall customer satisfaction rating from 76% to 97% highly satisfied with experience
Monitored food and beverage preparation and serving techniques to ensure all standards were met
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